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Added 3 mins ago
MI
Senior Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
…funds. A Fund of Funds Genesis Portfolio Operations (FOF) Senior Associate will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset…
Added 3 mins ago
C
Associate Consultant - Data & Analytics
CDW
Calgary, AB · Toronto, ON
- Full-time
Reporting to the Senior Manager, Business Intelligence, the Associate Consultant, Data & Analytics will help customers make faster and better business decisions by turning their data into…
Added 3 mins ago
Associate Vice-President, Labour and Employee Relations (2026-EX-02)
University of Windsor
Windsor, ON
POSITION TITLE: Associate Vice-President, Labour and Employee Relations
Added 3 mins ago
Associate Vice-President, Human Resources (2026-EX-01)
University of Windsor
Windsor, ON
POSITION TITLE: Associate Vice-President, Human Resources
Added 18 mins ago
T
Customer Experience Associate - Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 18 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 18 mins ago
GF
Customer Service Representative (Motivator) - London Southdale and Wellington
GoodLife Fitness
London, ON
- Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
Added 18 mins ago
PC
Digital Operations, Senior Associate
PwC Canada
Toronto, ON
- Full-time
…productivity, and drive business performance. We are seeking a Senior Associate to support client engagements focused on complex operations and planning decision‑making in highly…
Added 33 mins ago
MI
Associate Brand Manager
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
…work environment and place great importance on the notions of trust and empathy to promote a true sense of…
Added 48 mins ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
Client Trust & Authority: Serving as a reliable, authoritative subject-matter expert on OOH media in senior client meetings and presentations.
Added 48 mins ago
DC
Information Technology Support Specialist
Dillon Consulting Limited
London, ON
- Full-time
Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset
Added 1 hour ago
SD
Post Office Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Oakville, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
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(CAN) OMNI Customer Fulfillment Associate
Walmart
Saskatoon, SK
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 1 hour ago
A
Représentant(e) des ventes- Grands comptes/Account Executive, Major Accounts Sales
ADP
Montreal, QC
- Full-time
Added 1 hour ago
TP
Administrative Assistant - Calgary Christian Secondary School - Part-Time Temporary
The Palliser School Division
Calgary, AB
- Part-time
…values of the broader society: empathy, integrity, respect, trust, and responsibility. If the children of this community are to realize these values, the division acknowledges its…
Added 1 hour ago
IR
Account Executive, New Business (Associate Commercial Director) – Permanent Full-Time
Info-Tech Research Group
Toronto, ON
- Full-time
…worldwide count on Infotech, and our people help us earn that trust every…
Added 1 hour ago
IR
Account Executive, New Business (Associate Commercial Director) – Permanent Full-Time
Info-Tech Research Group
London, ON
- Full-time
…worldwide count on Infotech, and our people help us earn that trust every…
Added 1 hour ago
IR
Account Executive, New Business (Associate Commercial Director) – Permanent Full-Time
Info-Tech Research Group
London, ON
- Full-time
…worldwide count on Infotech, and our people help us earn that trust every…
Added 1 hour ago
IR
Account Executive, New Business (Associate Commercial Director) – Permanent Full-Time
Info-Tech Research Group
Toronto, ON
- Full-time
…worldwide count on Infotech, and our people help us earn that trust every…
Added 1 hour ago
MI
Senior Associate, Nexus, Global AML Team
MUFG Investor Services
Toronto, ON
- $63,000 to $92,400 CAD / year
- Full-time
…quality client service with the guidance of MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients, Openness and…
Added 1 hour ago
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(CAN) OMNI Customer Fulfillment Associate
Walmart
Spruce Grove, AB
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 1 hour ago
LC
Associate Merchant (Wholesale Clubs) - Cold/hot bev, Canned, Meal Makers, Salad Fixings, Condiments
Loblaw Companies Limited
Brampton, ON
- Full-time
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position…
Added 1 hour ago
TH
Pro Sales Associate: Full Time - Chinook
The Home Depot
Canada
- Full-time
…each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and…
Added 1 hour ago
OT
Associate Production Support Specialist
Open Text Corporation
Waterloo, ON
- Other
As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and…
Added 2 hours ago
WC
(CAN) Préposé au traitement des commandes OMNI
Walmart Canada
Montreal, QC
- Contract
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…

Science&Humans

Member Experience Associate- Clinical Administration

Mississauga, ON, L4W 4X7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

About the Job

We are looking for a Member Experience Associate to be the frontline voice for our patients. In this role, you’ll ensure every patient feels supported and cared for, whether it’s answering questions about hormone treatments, resolving issues with empathy, or collaborating with our medical team to provide accurate information. This is a fast-paced, people-focused role where your ability to multitask, problem-solve, and communicate effectively will make a direct impact on patient satisfaction and loyalty.

What You’ll Do

Deliver exceptional service and support to patients regarding their hormone treatments.
Respond promptly and empathetically to patient inquiries, concerns, and requests.
Problem-solve and take ownership of patient issues to ensure a positive outcome.
Manage and prioritize multiple tasks in a dynamic environment.
Collaborate closely with healthcare professionals to provide accurate, timely information.
Monitor and document patient feedback, identifying opportunities for improvement.
Maintain accurate records of all patient interactions and treatment details.
Ensure compliance with company policies and healthcare industry regulations.

What You Bring

Strong customer service and phone etiquette skills.
Prior experience in customer support or patient experience (healthcare or pharmacy experience is a plus).
Ability to build trust and empathize with patients, identifying their needs quickly.
Excellent verbal and written communication skills.
Strong attention to detail and ability to juggle multiple priorities.
Problem-solving mindset with sound decision-making skills.
Bachelor’s degree in a related field, or equivalent work experience.

Why Join Science & Humans?

Be part of a mission-driven company helping people live healthier, longer lives.
Gain hands-on healthcare experience in a high-growth, innovative environment.
Work alongside a passionate, supportive, and diverse team.
Competitive salary, health benefits, and opportunities for career growth.

*** Please note this position is 4 days in office and 1 day WFM, work location is in Mississauga, Ontario ***

Commitment to Inclusion

Science & Humans is committed to providing a respectful, inclusive workplace where everyone can succeed. Accommodations are available throughout the recruitment process upon request.

Recruitment Process Notice

As part of our recruitment process, we may use artificial intelligence tools to assist in the review of applications, helping identify candidates whose qualifications align with this role.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Member Experience Associate serves as the frontline voice for patients, providing exceptional service regarding hormone treatments and resolving inquiries with empathy. They collaborate with medical teams to ensure accurate information delivery while maintaining detailed patient records and identifying opportunities for service improvement.

Requirements

Candidates should possess strong customer service skills and prior experience in patient support or healthcare environments. A bachelor's degree in a related field or equivalent work experience is required, along with excellent communication and multitasking abilities.

Skills

Customer service
Phone etiquette
Patient experience
Empathy
Problem-solving
Multitasking
Communication
Attention to detail
Decision-making
Documentation
Healthcare compliance

Benefits

Health benefits
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Clinical Administration
Patient Experience
Customer Support
Healthcare
Pharmacy
Hormone Treatments
Patient Satisfaction
Compliance
Documentation
Communication
Problem-solving
Multitasking
Data Entry
Interpersonal Skills

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