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Added 22 mins ago
AH
Administrative Support III
Alberta Health Services
AB · Edmonton, AB
- Temporary
Reporting to the Manager, the Administrative Support III is responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the…
Added 22 mins ago
AH
Administrative Support III
Alberta Health Services
AB · Edmonton, AB
- Temporary
Reporting to the Manager, the Administrative Support III is responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the…
Added 22 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Hamilton, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 22 mins ago
A
Assistant Manager - Upper Canada Mall
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Newmarket, ON
- Full-time
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Added 22 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Handle guest questions, concerns and complaints professionally and notify a manager as required
Added 22 mins ago
AM
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Toronto, ON · Scarborough, ON
- $22 to $24 CAD / hour
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Added 22 mins ago
GE
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Added 22 mins ago
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Added 22 mins ago
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- Full-time
Under the direction of the Front of the House Manager, Shift Supervisor or Dual Shift Supervisor, the Hostess/Cashier is responsible for greeting and seating guests within the buffet in a…
Added 22 mins ago
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- Full-time
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Added 22 mins ago
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Added 22 mins ago
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Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and…
Added 22 mins ago
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- Full-time
…in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee.…
Added 22 mins ago
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Added 22 mins ago
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Added 22 mins ago
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Added 1 hour ago
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- From $60,000 CAD / year
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Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 1 hour ago
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Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
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Added 1 hour ago
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Added 1 hour ago
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Join Flair’s Payroll team, where accurate payroll and benefits administration support employees across the organization. Reporting to the Manager, Payroll, the Payroll & Benefits…
Added 1 hour ago
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Added 1 hour ago
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Added 2 hours ago
Staff Systems Developer Manager, AlphaNet Core SRE
Google
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…externally-visible systems - have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems…
Added 2 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.

Science World

Lobby Experience Team Keyholder

Vancouver, BC, V6A 3Z7, Canada

The compensation rate is $24.81/hour. · Part-time

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Job details

Pay: The compensation rate is $24.81/hour.
Job type: Part-time
Experience: Minimum 2 years’ experience in a customer service or retail role with experience in meeting and exceeding customer needs and expectations
Posting language: English
Posted: Nov 2, 2026

Original job description

Permanent Part-Time

Position: Lobby Experience Team Keyholder

Reports to: Visitor Experience Manager, Lobby & Membership

Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is to ignite wonder and empower dreams through science and nature and our purpose is Science for All.

Our Science for All strategy is to revitalize Science World with a substantial capital plan to replace critical infrastructure, enhance the visitor experience and develop new content across all our channels under the themes of Regeneration of the Planet, Human Health, and Inclusion. Our plan is to ensure that people throughout British Columbia, especially under-represented communities, have access to high quality, informal STEAM learning. Through our onsite, online and outreach programs, Science World seeks to spark curiosity and wonder in STEAM and support development of talent across communities in the province.

As part of our team, you will join a diverse community that acknowledges everyone’s unique talents and empowers people to do what is right for our visitors, our members, our volunteers and each other. You will work in an environment where we believe in developing our employees and growing their strengths, while focusing on our values: Curious, Playful, Inclusive, Relevant and Collaborative.

Position Description:

This is a unique opportunity to further a career in a service-based, team leadership role. You will have the opportunity to apply and expand your operational experience and leadership skills to ensure a smooth operation of our front of house team. As a member of the Science World Team, you are rewarded with an incredibly fulfilling employment experience in an environment where we pursue excellence and take pride in being respectful, imaginative, vibrant and playful.

As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months. Typical office hours are Monday to Friday 8:00am – 5:30pm, with front-facing and operational teams also working a variety of shifts including weekends, holidays and evenings. Hours of work and other related requirements will be scheduled according to business needs, and this may include special events on evenings, weekends and holidays.

Responsibilities:

Assisting visitors with their arrival and visitation needs in a courteous, cheerful and efficient manner. This includes general inquiries, problem solving, information services, lost and found, as well as explaining our offerings and providing recommendations
Resolving concerns in a timely and professional manner, when dealing with difficult situations. Must demonstrate strong conflict resolution and troubleshooting skills
Providing ongoing team coaching, support, motivation and day-to-day supervision
Supporting the recruitment, orientation, training and performance management of team members and volunteers
Actively monitoring the team’s knowledge, skills and progress, and making sure they are appropriately trained and mentored to success
Performing proficient operation of our ticketing and registration system (Advance Ticket Management System) in the processing and receipt of entrance fees for all admissions, memberships and events, etc. in person, over the phone and by email
Performing routine daily checks of the physical space of all lobby service areas to make sure a high level of presentation is maintained and that we are always ready to welcome the next visitor
Performing daily cash reconciliation of all team members
Ensuring the accurate and efficient processing of all cash transactions and end of day reconciliation
Ensuring that all groups are checked-in efficiently. This may involve liaising with Sales and other internal departments to make sure communication is in place and the Lobby Experience team is aware of and prepared for daily group volumes
Processing registration for various Science World programs
Assisting in the planning and execution of all special membership events and promotions
Performing administrative duties and upkeep of the filing system and supplies
Assisting in the smooth operation of all ancillary services and performing other related duties as required to fulfill any changing business needs of this role
Operate within the philosophy, culture and values of Science World
Perform other related duties as required to fulfill any changing business needs of this role

Qualifications:

Minimum 2 years’ experience in a customer service or retail role with experience in meeting and exceeding customer needs and expectations
Experience in a supervisory role is highly preferred
Previous sales, retail, tourism, office administration and experience in a charitable/not-for-profit organization is an asset
Must have speed and accuracy in handling cash for high volume sales as well as proficient cash reconciliation experience
Team player with the ability to take initiative and lead by example
Ability to work well under pressure and enjoy creating wow experiences for others
Strong organizational skills; must be able to perform a variety of tasks in a busy environment requiring high levels of accuracy and attention to detail
Must have excellent decision making, problem solving and troubleshooting skills
Passionate about science and life-long learning
Must be able to work a minimum of 64 hours per month, including weekends, evenings and holidays. Open availability is highly preferred

This is a unionized position represented by CUPE 1004. The compensation rate is $24.81/hour.

After successfully completing probation, will be eligible to join the Voluntary RRSP/TFSA Plan and receive paid time off (sick, wellness days).

Do you feel you have not met every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

Science World is committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you do not believe you meet every single qualification outlined, as you may have transferable skills that would be an asset to our team.

Please apply by Monday, November 16, 2026

*As part of your application, please upload a cover letter, resume and contact information for three professional references.

All offers are subject to satisfactory completion of reference and police criminal record checks.

We would like to thank all candidates. However, only those selected for an interview will be contacted *

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More about this job

Responsibilities

The Lobby Experience Team Keyholder is responsible for supervising front-of-house operations, ensuring excellent visitor service, and managing team performance. They also handle cash reconciliation, ticketing, and administrative tasks to support the smooth daily functioning of the facility.

Requirements

Candidates must have at least two years of experience in customer service or retail, with supervisory experience highly preferred. Strong cash handling skills, the ability to work under pressure, and availability to work weekends, evenings, and holidays are required.

Skills

Customer service
Team leadership
Cash handling
Conflict resolution
Troubleshooting
Staff supervision
Training and mentoring
Ticketing systems
Administrative duties
Communication
Organization
Attention to detail
Decision making
Sales
Retail operations

Benefits

Voluntary RRSP/TFSA Plan
Paid time off
Sick days
Wellness days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Team Leadership
Cash Reconciliation
Ticketing System
Visitor Experience
Supervision
Conflict Resolution
STEAM
Non-profit
Operations
Administrative
Mentoring
Performance Management
Scheduling
Event Support
Communication
Problem Solving
Science World
CUPE 1004

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