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Added 58 mins ago
AG
Retail merchandiser
Aline Greeting Cards
Buffalo Head Prairie, AB
- Full-time
Involves duties and responsibilities that lead to positive environmental outcomes
Added 58 mins ago
AG
Retail merchandiser
Aline Greeting Cards
Hinton, AB
- Full-time
Involves duties and responsibilities that lead to positive environmental outcomes
Added 58 mins ago
BC
Head of Operations
BGone Consultants
Toronto, ON
- Full-time
Experience: 5+ years of operational management experience in Consumer Lending, FinTech, digital banks, or retail credit; with at least 3+ years specifically leading collections, customer…
Added 1 hour ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Memorial Ave. Thunder Bay location.
Added 1 hour ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Burford, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Burford Ontario location.
Added 1 hour ago
SB
Restaurant Manager
Superflux Beer Company
Vancouver, BC
- $83,500 CAD / year
- Full-time
- Strong leadership, communication and customer service skills; able to work well under pressure
Added 2 hours ago
A
Assistant Manager - Upper Canada Mall
Athleta
Newmarket, ON
- Full-time
…profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution…
Added 2 hours ago
BR
Lead, Full Time - Tsawwassen Mills
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Tsawwassen, BC
- Full-time
…teach your team and drive behaviors to deliver a best-in-class customer…
Added 2 hours ago
BR
Assistant Manager - Tsawwassen Mills
Banana Republic
Tsawwassen, BC
- Full-time
…profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution…
Added 3 hours ago
CH
Seasonal Holiday Team Lead- Georgian Mall
Cherry Hill Programs
Barrie, ON
- Part-time
Previous retail, service industry, or cashier experience preferred but not required
Added 3 hours ago
GT
Assistant Manager
Golf Town
Laval, QC
- Full-time
As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture,…
Added 3 hours ago
SR
Chief Growth Officer
Swift Recruit
Vaughan, ON
- $250,000 to $275,000 CAD / year
- Full-time
The business has earned an exceptional reputation through long-standing client relationships, high customer retention, and referrals generated by consistently delivering quality outcomes.…
Added 4 hours ago
W
(CAN) Deli Bakery Team Lead
Walmart
Red Deer, AB
- Full-time
…associates through teaching and training. Ensures a high level of customer service while ensuring task…
Added 4 hours ago
W
(CAN) General Merchandise Team Lead
Walmart
Airdrie, AB
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 4 hours ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
Added 5 hours ago
TC
Retail Store Coordinator Full Time Winners - Brentwood Commons
TJX Canada – Winners, Marshalls, HomeSense
Lloydminster, AB
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 5 hours ago
RP
Manager, Inventory
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Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Reporting to the Senior Director, Controller, this new role as Inventory Manager, oversees the effective control over retail inventories and inventory store processes within the Rexall…
Added 5 hours ago
TC
Retail Store Coordinator Full Time Winners - Summerside
TJX Canada – Winners, Marshalls, HomeSense
Summerside, PE
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 5 hours ago
TC
Retail Visual Merchandise Coordinator Full Time
TJX Canada – Winners, Marshalls, HomeSense
Prince Albert, SK
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 5 hours ago
TC
Retail Customer Service and Operations Coordinator Full Time
TJX Canada – Winners, Marshalls, HomeSense
Prince Albert, SK
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 5 hours ago
WC
(CAN) Deli Bakery Team Lead
Walmart Canada
Red Deer, AB
- Full-time
…associates through teaching and training. Ensures a high level of customer service while ensuring task…
Added 5 hours ago
WC
(CAN) General Merchandise Team Lead
Walmart Canada
Airdrie, AB
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 5 hours ago
TC
Retail Customer Service and Operations Coordinator Full Time HomeSense-15Woodlawn, Guelph
TJX Canada – Winners, Marshalls, HomeSense
Guelph, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 5 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 6 hours ago
W
(CAN) Food Assistant Manager
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.

Science World

Lobby Experience Team Keyholder

Vancouver, BC, V6A 3Z7, Canada

The compensation rate is $24.81/hour. · Part-time

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Job details

Pay: The compensation rate is $24.81/hour.
Job type: Part-time
Experience: Minimum 2 years’ experience in a customer service or retail role with experience in meeting and exceeding customer needs and expectations
Posting language: English
Posted: Nov 2, 2026

Original job description

Permanent Part-Time

Position: Lobby Experience Team Keyholder

Reports to: Visitor Experience Manager, Lobby & Membership

Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is to ignite wonder and empower dreams through science and nature and our purpose is Science for All.

Our Science for All strategy is to revitalize Science World with a substantial capital plan to replace critical infrastructure, enhance the visitor experience and develop new content across all our channels under the themes of Regeneration of the Planet, Human Health, and Inclusion. Our plan is to ensure that people throughout British Columbia, especially under-represented communities, have access to high quality, informal STEAM learning. Through our onsite, online and outreach programs, Science World seeks to spark curiosity and wonder in STEAM and support development of talent across communities in the province.

As part of our team, you will join a diverse community that acknowledges everyone’s unique talents and empowers people to do what is right for our visitors, our members, our volunteers and each other. You will work in an environment where we believe in developing our employees and growing their strengths, while focusing on our values: Curious, Playful, Inclusive, Relevant and Collaborative.

Position Description:

This is a unique opportunity to further a career in a service-based, team leadership role. You will have the opportunity to apply and expand your operational experience and leadership skills to ensure a smooth operation of our front of house team. As a member of the Science World Team, you are rewarded with an incredibly fulfilling employment experience in an environment where we pursue excellence and take pride in being respectful, imaginative, vibrant and playful.

As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months. Typical office hours are Monday to Friday 8:00am – 5:30pm, with front-facing and operational teams also working a variety of shifts including weekends, holidays and evenings. Hours of work and other related requirements will be scheduled according to business needs, and this may include special events on evenings, weekends and holidays.

Responsibilities:

Assisting visitors with their arrival and visitation needs in a courteous, cheerful and efficient manner. This includes general inquiries, problem solving, information services, lost and found, as well as explaining our offerings and providing recommendations
Resolving concerns in a timely and professional manner, when dealing with difficult situations. Must demonstrate strong conflict resolution and troubleshooting skills
Providing ongoing team coaching, support, motivation and day-to-day supervision
Supporting the recruitment, orientation, training and performance management of team members and volunteers
Actively monitoring the team’s knowledge, skills and progress, and making sure they are appropriately trained and mentored to success
Performing proficient operation of our ticketing and registration system (Advance Ticket Management System) in the processing and receipt of entrance fees for all admissions, memberships and events, etc. in person, over the phone and by email
Performing routine daily checks of the physical space of all lobby service areas to make sure a high level of presentation is maintained and that we are always ready to welcome the next visitor
Performing daily cash reconciliation of all team members
Ensuring the accurate and efficient processing of all cash transactions and end of day reconciliation
Ensuring that all groups are checked-in efficiently. This may involve liaising with Sales and other internal departments to make sure communication is in place and the Lobby Experience team is aware of and prepared for daily group volumes
Processing registration for various Science World programs
Assisting in the planning and execution of all special membership events and promotions
Performing administrative duties and upkeep of the filing system and supplies
Assisting in the smooth operation of all ancillary services and performing other related duties as required to fulfill any changing business needs of this role
Operate within the philosophy, culture and values of Science World
Perform other related duties as required to fulfill any changing business needs of this role

Qualifications:

Minimum 2 years’ experience in a customer service or retail role with experience in meeting and exceeding customer needs and expectations
Experience in a supervisory role is highly preferred
Previous sales, retail, tourism, office administration and experience in a charitable/not-for-profit organization is an asset
Must have speed and accuracy in handling cash for high volume sales as well as proficient cash reconciliation experience
Team player with the ability to take initiative and lead by example
Ability to work well under pressure and enjoy creating wow experiences for others
Strong organizational skills; must be able to perform a variety of tasks in a busy environment requiring high levels of accuracy and attention to detail
Must have excellent decision making, problem solving and troubleshooting skills
Passionate about science and life-long learning
Must be able to work a minimum of 64 hours per month, including weekends, evenings and holidays. Open availability is highly preferred

This is a unionized position represented by CUPE 1004. The compensation rate is $24.81/hour.

After successfully completing probation, will be eligible to join the Voluntary RRSP/TFSA Plan and receive paid time off (sick, wellness days).

Do you feel you have not met every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

Science World is committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you do not believe you meet every single qualification outlined, as you may have transferable skills that would be an asset to our team.

Please apply by Monday, November 16, 2026

*As part of your application, please upload a cover letter, resume and contact information for three professional references.

All offers are subject to satisfactory completion of reference and police criminal record checks.

We would like to thank all candidates. However, only those selected for an interview will be contacted *

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More about this job

Responsibilities

The Lobby Experience Team Keyholder is responsible for supervising front-of-house operations, ensuring excellent visitor service, and managing team performance. They also handle cash reconciliation, ticketing, and administrative tasks to support the smooth daily functioning of the facility.

Requirements

Candidates must have at least two years of experience in customer service or retail, with supervisory experience highly preferred. Strong cash handling skills, the ability to work under pressure, and availability to work weekends, evenings, and holidays are required.

Skills

Customer service
Team leadership
Cash handling
Conflict resolution
Troubleshooting
Staff supervision
Training and mentoring
Ticketing systems
Administrative duties
Communication
Organization
Attention to detail
Decision making
Sales
Retail operations

Benefits

Voluntary RRSP/TFSA Plan
Paid time off
Sick days
Wellness days

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Team Leadership
Cash Reconciliation
Ticketing System
Visitor Experience
Supervision
Conflict Resolution
STEAM
Non-profit
Operations
Administrative
Mentoring
Performance Management
Scheduling
Event Support
Communication
Problem Solving
Science World
CUPE 1004

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