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Change Management Manager
Cella
Toronto, ON · Greater Toronto Area, Canada
- $40 to $46 CAD / hour
- Contract
…supporting over 25,000 employees, you will serve as a strategic partner to HR, Talent, Technology, Communications, Operations, and executive leadership. You will establish robust governance…
Added 4 mins ago
DC
Intermediate Electrical Designer/Engineer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $90,000 to $103,000 CAD / year
- Full-time
This position reports to the Electrical Hardware Development Manager and is part of the Mass Spec Hardware Development department located in Concord, Ontario, and will be an on-site role.
Added 4 mins ago
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Electrical Engineering Technologist
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $81,500 to $89,000 CAD / year
- Full-time
This position reports to the Manager, Electrical Hardware Development Operations, and is part of the MS Hardware Development team located in Concord, Ontario, Canada, and will be an on-site…
Added 4 mins ago
DC
Senior Electrical Engineer/Designer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $111,333 to $122,500 CAD / year
- Full-time
This position reports to the Analog Electrical Hardware Development Manager and is part of the R&D Department located in Concord, Ontario, Canada and will be an on-site role.
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Part Time - Team Lead-Retail
Roots
Winnipeg, MB
- Part-time
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 4 mins ago
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Manager, Events & Rentals
Canadian Film Centre
Toronto, ON
- Full-time
The Manager, Events & Rentals, leads the planning and execution of all CFC events while overseeing facility rentals as a key revenue stream. This role is also responsible for obtaining and…
Added 4 mins ago
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Nike - Seasonal Athlete (Seasonal Sales Associate) - West Edmonton Mall
Retailors NA Limited Partnership
Edmonton, AB
- Part-time
…sports and athleisure segment. We are proud to be a global partner of choice for operating Nike retail locations in Canada, Europe, Australia, New Zealand, and Israel. Additionally, Fox…
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DERMS and Flexibility Solutions Specialist
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborate with the DMS Product Manager to prioritize retail DER capabilities within the broader Grid-Centric DERMS roadmap and validate proposed capabilities against real customer…
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Accounting Manager
Nanalysis
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Nanalysis is seeking a detail-oriented Accounting Manager with an active Chartered Professional Accountant (CPA) designation to support month-end close, financial reporting under IFRS…
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Evidence Delivery Associate/Manager, Medical Evidence Canada
Brunel
Mississauga, ON
- Full-time
…issues/changes with the relevant stakeholders (e.g., Finance Business Partner, Senior Marketing…
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Talent Acquisition Specialist
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
Partner with hiring managers to define role requirements and craft compelling job postings.
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System Access Administrator
Aviso
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Reporting to the Senior Manager, Technology Support Services, the Systems Access Administrator is responsible for providing access to our Broadridge/Dataphile system to our external…
Added 4 mins ago
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HR Manager
Hendrix Genetics
Kitchener, ON
- $85,000 to $95,000 CAD / year
- Full-time
The HR Manager combines operational HR leadership with a strategic business partner approach, using workforce insights and data, consistent processes and sound judgment to help the…
Added 4 mins ago
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Senior Product Manager, Corporate and Structured Lending
Bank of China (Canada)
Toronto, ON
- Full-time
Job Title: Senior Product Manager, Corporate & Structured Lending
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Controller
Hockley Valley Resort
Mono, ON
- Full-time
…Committee. Reporting directly to an accessible, on-site General Manager, this role offers the opportunity to work closely with operational leaders, influence business decisions, and…
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Assistant Branch Manager
RBC
Winnipeg, MB
- Full-time
Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
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Shop Support - Labourer II
Mikisew Group
Fort McMurray, AB
- Full-time
Other duties as required by supervisor/manager
Added 19 mins ago
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Seasonal Keyholder
Pet Valu
Canada
- Part-time
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet…
Added 19 mins ago
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Pricing Manager
Pet Valu
Markham, ON
- Full-time
The Pricing Manager is responsible for supporting the development, execution, and continuous improvement of pricing strategies that drive sales, profitability, and customer value. Working…
Added 19 mins ago
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Assistant Store Manager - McArthurGlen
Knix
Richmond, BC
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 19 mins ago
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Senior Product Manager
Ontario Health
Toronto, ON
- Full-time
The Senior Product Manager provides strategic leadership for the planning, development, and delivery of digital health products. The role is responsible for defining product vision and…
Added 19 mins ago
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Customer Experience Associate
TD
Guelph, ON
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 19 mins ago
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Personal Banking Associate (Full time) - Blainville, Seigneurie
TD
Blainville, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 19 mins ago
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Vendor Manager II
TD
Toronto, ON
- Full-time
…process and standards, escalate issues as appropriate, and partner with Third Party to develop a remediation plan to drive…
Added 19 mins ago
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Software Engineer III
TD
Toronto, ON
- Full-time
You partner closely with Architecture, Security, Infrastructure, and Product to ensure solutions are resilient, secure-by-design, scalable, observable, and compliant with enterprise…

Scio Logica

IT Support Technician (Level 1/2)

Halifax, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1–2 years of experience in a help desk, IT support or system administration role
Posting language: English
Posted: Oct 27, 2026

Original job description

About the role

Scio Logica is a Nova Scotia–based IT and cybersecurity firm providing managed IT services to small and medium-sized businesses, mainly in construction, non-profit and manufacturing. We look after our clients' email, computers, servers, networks, cloud security and backups, and we take pride in long-term relationships built on trust. We're hiring a permanent, full-time IT Support Technician (Level 1/2) to join our team. You'll be the first point of contact for our clients' day-to-day IT needs, both remotely and on-site. Technical skill matters, but so does how you treat people: we're looking for someone who is patient and empathetic with users and can explain technical problems and next steps in plain language.

What you'll do

Handle day-to-day helpdesk requests by phone, email and ticket, from first contact through resolution or escalation

Provide on-site support at client offices across HRM, with occasional visits to client sites elsewhere in Nova Scotia and New Brunswick

Set up and remove users during onboarding and offboarding, including accounts, licences, devices, mailboxes and access

Troubleshoot desktops, laptops, printers, mobile devices, networking and Microsoft 365 issues

Deploy, configure and maintain workstations, phones and other end-user hardware

Monitor and respond to alerts for backups, security and client systems

Write and maintain knowledge base articles, SOPs and client documentation

Communicate clearly with clients about what's happening, what's next and how to avoid repeat issues

Recommend improvements to clients' systems and security when you spot opportunities

Pitch in wherever the team needs you: we're small and work together

What you bring;

1–2 years of experience in a help desk, IT support or system administration role

Solid working knowledge of Windows and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

Experience supporting iOS and Android devices

Excellent communication skills, written and spoken, with the ability to explain technical ideas to non-technical users

A patient, empathetic, customer-first approach and a genuine interest in building lasting client relationships

Independence and confidence in troubleshooting, with the judgment to recognise when an issue needs to be escalated

Strong accountability and time management, including the ability to prioritise urgent issues and time-sensitive tickets

Ownership of larger projects from start to finish, with regular updates to management on progress and any blockers

Experience writing and maintaining documentation such as KB articles and SOPs

Good organisation and the ability to manage multiple tickets at once

Fluent English

Valid driver's licence and a reliable vehicle for client visits

Ability to pass a criminal record check Beneficial knowledge

Candidates with experience in most of the technologies below will be strongly considered.

Cloud and device management

Microsoft Intune

Microsoft Entra ID

SharePoint administration and site design

Power Automate

CIPP (CyberDrain Improved Partner Portal)

Apple Business Manager

macOS Servers and infrastructure

Active Directory and Windows Server

Virtualization: VMware ESXi, Proxmox, Hyper-V

Linux and Docker Networking and security

Networking fundamentals: TCP/IP, DNS, DHCP and subnetting

VLAN configuration and network segmentation

Switch configuration, including port profiles, trunking and PoE

Wi-Fi design and optimisation: channel planning, AP placement and roaming

Wireless site surveys and spectrum analysis to find and resolve interference

Firewall rules, NAT, port forwarding and content filtering

Site-to-site and remote access VPNs

Network troubleshooting tools such as ping, traceroute, ns lookup and Wireshark

Security best practices: MFA, endpoint protection, patch management and least-privilege access

UniFi networking

WatchGuard firewalls

VoIP services, including QoS for voice traffic Backup

Backup and recovery practices; Synology and Veeam preferred

Why work at Scio Logica

We're a small, close-knit team of five, so your work is visible and your ideas matter. We value our people as much as our technology. You'll work alongside experienced professionals who want to see you learn, grow and succeed, in a supportive environment where asking questions is encouraged. Our clients stay with us because we treat them like partners, and we're looking for someone who shares that approach.

Benefits

2 weeks of paid vacation per year

Health benefits plan, including dental, optometry, massage therapy, mental health therapy and more

How to apply

Send your resume and a short cover letter to careers@sciologica.com, or respond to this posting. In your cover letter, tell us about a time you helped a frustrated or non-technical user solve a problem. We thank all applicants for their interest. Only candidates selected for an interview will be contacted

Apply About employer

More about this job

Responsibilities

Provide remote and on-site help desk support, troubleshoot user devices and Microsoft 365 issues, and manage user onboarding, offboarding, and equipment deployment. Monitor system, security, and backup alerts; maintain technical documentation; communicate with clients; and recommend improvements to their IT systems.

Requirements

Applicants should have 1–2 years of IT support or system administration experience, working knowledge of Windows and Microsoft 365, and experience supporting iOS and Android devices. Strong communication, customer service, troubleshooting, organization, documentation, and project ownership skills are required, along with fluent English, a valid driver's licence, a reliable vehicle, and the ability to pass a criminal record check.

Skills

Help Desk Support
Windows
Microsoft 365
Mobile Device Support
Troubleshooting
Customer Service
Technical Communication
Ticket Prioritization
IT Documentation
Microsoft Intune
Microsoft Entra ID
Active Directory
Windows Server
Networking
Cybersecurity
Backup and Recovery

Benefits

Paid Vacation
Health Benefits
Dental Coverage
Optometry Coverage
Massage Therapy
Mental Health Therapy

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
IT Support
System Administration
Windows
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
iOS
Android
Microsoft Intune
Microsoft Entra ID
Power Automate
Apple Business Manager
Active Directory
Windows Server
VMware ESXi
Proxmox
Hyper-V
Linux
Docker
TCP/IP
DNS
DHCP
VLAN
Wi-Fi
VPN
UniFi
WatchGuard

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