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Added 1 min ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
Oversee incident management, risk mitigation, and quality assurance processes across programs
Added 1 min ago
FF
Territory Manager
Flanagan Foodservice Inc.
Dartmouth, NS
- $65,000 to $75,000 CAD / year
- Full-time
Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role.
Added 1 min ago
HP
Program Manager, Halifax Connector and Workforce Development
Halifax Partnership
Halifax, NS
- Contract
Reporting to the Director, National Connector Program and Workforce Development, the Program Manager, Halifax Connector and Workforce Development, is responsible for managing the Halifax…
Added 1 min ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
Oversees operations and maintenance protocols, quality assurance and quality control proficiencies, purchasing and inventory management processes
Added 1 min ago
MI
Project/Technical Buyer
Moog Inc.
Halifax, NS
- Full-time
Added 1 min ago
L
Sr. NPI Supply Chain Program Manager
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
Added 1 min ago
Construction Manager (YNSE)
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Toronto, ON · North York, ON
We are currently seeking a Construction Manager to support the team delivering a major infrastructure project in Ontario. The role is ideal for individuals that are willing to develop their…
Added 1 min ago
Document Controller
Forbes Bros. Group of Companies
AB
…recurring revenue operations. Reporting to the Document Control Manager, this role is responsible for administering controlled project and corporate documentation, maintaining document…
Added 17 mins ago
LO
ERP System and Data Integrity Officer
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
Reporting to the Manager, Employee Services, the ERP Systems and Data Integrity Officer is responsible for maintaining the accuracy, integrity, and reliability of HR information within the…
Added 17 mins ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
Oversees operations and maintenance protocols, quality assurance and quality control proficiencies, purchasing and inventory management processes
Added 31 mins ago
CM
Manager - Centre for Community Workforce Development (Terrace)
Coast Mountain College
Terrace, BC
- Full-time
The Manager is responsible for the overall performance of the department, including operational planning, budget and resource management, policy development and implementation, quality…
Added 31 mins ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
Oversees operations and maintenance protocols, quality assurance and quality control proficiencies, purchasing and inventory management processes
Added 32 mins ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
Oversee incident management, risk mitigation, and quality assurance processes across programs
Added 32 mins ago
UO
Communications Coordinator
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…and Communications team. Assignments are coordinated by the Manager to ensure complementary responsibilities, consistent standards, and effective use of team…
Added 32 mins ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
Apply an understanding of business analysis, data and process mapping, quality assurance, project delivery practices and standards across the project delivery lifecycle.
Added 32 mins ago
Cargo Manager
Calm Air Human Resources
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The Cargo Manager will oversee the daily operations of the Cargo Department. This position will provide guidance and direction to employees and will endeavor to build strong, professional…
Added 32 mins ago
C
Account Manager
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SLB
- Full-time
We are looking for an Account Manager, working locally within the Fort McMurray region. The Account Manager will be primarily responsible for revenue and profit growth of ChampionX programs…
Added 46 mins ago
A
Bilingual Estates Specialist
Aviso
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Extremely detail oriented and accurate with a focus on quality assurance
Added 46 mins ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- $95,000 to $100,000 CAD / year
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Reporting to the Director of Engineering, the Construction Project Manager is responsible for overseeing and managing industrial and commercial construction projects from inception to…
Added 46 mins ago
UM
Project Engineer / Cost Account Manager (Software)
Ultra Maritime
Dartmouth, NS
- Full-time
Ultra Maritime is seeking an experienced and motivated Project Engineer / Cost Account Manager to support the development and delivery of advanced Anti-Submarine Warfare software solutions…
Added 46 mins ago
UM
Engineering Manager
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- Full-time
Ultra Maritime is seeking a highly experienced and motivated Engineering Manager to guide the development of advanced Anti-Submarine Warfare (ASW) systems for the naval market. This is a…
Added 1 hour ago
NF
Technicien laboratoire
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- Full-time
· Qualité de la documentation et satisfaction des clients internes (Assurance qualité, R&D, opération).
Added 1 hour ago
MR
Project Manager III
Motion Recruitment
Vancouver, BC
- $75 to $95 CAD / hour
- Contract
A leading Canadian wealth management and financial services organization is seeking a Senior Project Manager to join its Project Management Office (PMO) on a 12-month contract. This role…
Added 1 hour ago
M
Cafe Manager
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Vancouver, BC
- Full-time
Reporting directly to the Store Manager, you’ll bring a proactive approach to running a welcoming, vibrant Café. You'll lead your team to deliver outstanding service, keep stock…
Added 1 hour ago
R
Gestionnaire de l'approvisionnement strategique / Strategic Sourcing Manager
RTX
Longueuil, QC
- Full-time

Scotiabank

Assistant Manager, Performance Improvement

Ottawa, ON, K1G 6R7, Canada

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Job details

Apply by: Nov 12, 2026
Experience: Post-secondary Degree in Human Resources or Business or related field with a minimum of 3 years of relevant experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 272704

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Assistant Manager, Performance Improvement is responsible for supporting quality assurance activities, managing team service level agreements (SLAs), and ensuring the effective execution of operational and regulatory requirements. The role serves as a Subject Matter Expert (SME), leading call calibration activities, addressing regulatory and supporting process-related concerns, and cross-functional initiatives and projects. The incumbent is accountable for the timely completion of reporting, tracking, compliance monitoring, and audit reviews to ensure adherence to internal policies, regulatory obligations, and business objectives.

Contributes to the overall success of Canada Collections ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Responsible for the development and execution of learning strategies, plans and initiatives within Canada Collections, ensuring alignment with global learning strategy.

Is this role right for you? - In this role you will:\ Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Ensures Quality Assurance team is delivering on all SLAs and expectations
- Spot checks on work the team manually tracks
- Approve vacation schedules to ensure appropriate coverage
- Responsible for Coaching and feedback for Annual Performance Plan conversations for direct reports
- Partner with Mgr’s and Sr. Mgr’s on regulatory infractions to mitigate those errors through reporting that is useful to the LOB for coaching
Compile and deliver call calibrations as per annual plan
- Work with internal and external partners to align on call topics/products
- Partner with analytics team to pull list of calls for review
- Review and choose calls based on the topics/products
- Document relevant information for key partners to review about the calls to be shared
- Schedule and document all call calibrations
Complete call reviews targeting CATs and other prioritized initiatives/products
- Support in resolving all disputes around regulatory/process concerns
Provide support on projects including but not limited to:
- Keeping track/prioritization of key initiatives Performance Improvement is involved in
- Acting as a Subject Matter Expert when appropriate
- Consolidating key trends/information across Performance Improvement teams (feedback, complaints, training, performance metrics)
- Supporting on adhoc projects
Ensures all reporting, tracking and other forms of documentation are completed in a timely basis and when required, support in compliance and audit reviews
Provide administrative assistance, including support on reporting, presentations, communications, and events as required
Operating independently, identifying, and resolving issues with minimal oversight. Capable and comfortable operating within tight deadlines, able to make quick decisions, and able to quickly learn about the business/issues, without necessarily having any prior direct experience with the subject matter.
Works on multiple projects, individually or as a part of a project team, to implement and support enterprise-wide initiatives on behalf of the ScotiaHelps Management Team.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions:

Support of Performance Improvement, Canada Collections
Support other key business partners
Ability to use and navigate different systems (examples but not limited to: SharePoint, CACS , Verint, Avaya, Nuance, AS400, TSYS, Microsoft Office suite of tools)

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Post-secondary Degree in Human Resources or Business or related field with a minimum of 3 years of relevant experience. Experience in an operations environment preferred.
Profficient in Excel, Office Suite, Powerpoint, Teams, Sharepoint
Experience in developing and executing learning strategies and solutions in a large complex corporate environment
Experience leading teams in complex corporate or operations environment
Degree, certificate or designation in adult learning is preferred
Strong communications skills (verbal and written) and interpersonal skills. Ability to deal effectively with different levels of the organization
Strong ability to strategically influence and persuade leaders. Strong ability to effectively perform in a complex, high change environment while being a positive steward for the global HR team
Strong problem solving, conflict management, negotiation skills.
Results oriented and able to effectively execute in a demanding environment
Understanding of Bank’s business strategy and how Learning can support them
Ability to translate strategy into actionable plans and results
Strong project management skills and effective execution skills to ensure successful delivery/implementation of learning initiatives and programs
Superior prioritization and time management skills
Strong business acumen and understanding to allow appropriate partnership with client groups
Understands how the data relates to actions and results for an individual person or team
French language skills considered an asset

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

Location(s): Canada : Ontario : Ottawa || Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Assistant Manager is responsible for supporting quality assurance activities, managing service level agreements, and ensuring operational and regulatory compliance. They also lead call calibration activities, provide coaching to direct reports, and support cross-functional projects to improve performance.

Requirements

Candidates must have a post-secondary degree in Human Resources, Business, or a related field, along with at least 3 years of relevant experience. Proficiency in Microsoft Office and experience in an operations or corporate environment are required.

Skills

Performance Improvement
Quality Assurance
Project Management
Data Analysis
Strategic Influencing
Conflict Management
Regulatory Compliance
Operational Risk Management
Learning Strategy Development
Team Leadership
Communication Skills
Interpersonal Skills
Time Management
Business Acumen
Microsoft Office Suite

Visa sponsorship

Not detected in the job text

Keywords

Performance Improvement
Quality Assurance
SLA Management
Regulatory Compliance
Call Calibration
Operational Risk
AML/ATF
Learning Strategy
Project Management
SharePoint
CACS
Verint
Avaya
Nuance
AS400
TSYS
Microsoft Excel
PowerPoint
Data Analysis
Business Acumen
Conflict Management
Canada Collections
Audit Reviews
Reporting
Strategic Influence

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