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Added 11 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Winnipeg, MB
- Full-time
Being part of a family-owned business committed to the community
Added 11 mins ago
N(
Program Assistant (Temporary), School of Manufacturing and Automation
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Program Assistant is a key support position to help ensure program operations run smoothly and helps create a positive atmosphere to enhance a collaborative environment for staff and…
Added 11 mins ago
EG
Assistant Controller (Ontario)
Emterra Group
Oakville, ON
- Full-time
Our Corporate Head Office is seeking a hands-on Assistant Controller to join our accounting team. This role works closely with the Eastern Regional Controller to manage and coordinate the…
Added 11 mins ago
L
Assistant Manager
LensCrafters
Langley (District), BC · Langley, BC
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 11 mins ago
LV
ASSISTANT.E GÉRANT.E JUNIOR-EN
La Vie En Rose
Quebec, QC
- Full-time
Being part of a family-owned business committed to the community
Added 26 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Full-time
Diplôme d’un cours reconnu d’assistant technique en pharmacie, de préférence.
Added 26 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 26 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 26 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 26 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Regina, SK
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 26 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 26 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 26 mins ago
LV
ASSISTANT.E GÉRANT.E JUNIOR-EN
La Vie En Rose
Alma, QC
- Full-time
Being part of a family-owned business committed to the community
Added 26 mins ago
N(
Dean's Office Assistant, School of Construction and Building Sciences
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Coordinate activities with other NAIT departments, schools, and business units to support School priorities and operations.
Added 26 mins ago
NA
Program Assistant (Temporary), School of Manufacturing and Automation
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
The Program Assistant is a key support position to help ensure program operations run smoothly and helps create a positive atmosphere to enhance a collaborative environment for staff and…
Added 57 mins ago
M
People AI Solutions Designer
McKesson
Mississauga, ON
- Full-time
…patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from…
Added 57 mins ago
GD
DYNAMITE - Operations Assistant Manager - Sherway Gardens
Groupe Dynamite, Inc Garage
Toronto, ON · Etobicoke, Ontario
- Full-time
Reporting to the Store Manager, your main focus as Operations Assistant Manager is to maximize company sales and profitability by maintaining stockroom organization and by managing…
Added 1 hour ago
ASSISTANT.E GÉRANT.E JUNIOR
Boutique La Vie En Rose
Alma, QC
Being part of a family-owned business committed to the community;
Added 1 hour ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Regina, SK
Being part of a family-owned business committed to the community;
Added 1 hour ago
ASSISTANT.E GÉRANT.E JUNIOR
Boutique La Vie En Rose
Quebec, QC
Being part of a family-owned business committed to the community;
Added 1 hour ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Winnipeg, MB
Being part of a family-owned business committed to the community;
Added 1 hour ago
LC
Viande Assistant Gérant/Superviseur temps plein jour
Loblaw Companies Limited
Val-d'Or, QC
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 1 hour ago
LC
Grocery Assistant Department Manager Full Time Evening Greenlight Requisition
Loblaw Companies Limited
Kitimat, BC
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 1 hour ago
AC
Assistant Controller
Air Canada
Winnipeg, MB
- Full-time
Reporting to the Vice-President Finance & Controller, the Assistant Controller leads the global Centre of Excellence for financial reporting based in Winnipeg. The role is primarily…
Added 1 hour ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
Kamloops, BC
- Full-time
Being part of a family-owned business committed to the community;

Scotiabank

Assistant Manager, Performance Improvement

Ottawa, ON, K1G 6R7, Canada

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Job details

Apply by: Nov 12, 2026
Experience: Post-secondary Degree in Human Resources or Business or related field with a minimum of 3 years of relevant experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 272704

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Assistant Manager, Performance Improvement is responsible for supporting quality assurance activities, managing team service level agreements (SLAs), and ensuring the effective execution of operational and regulatory requirements. The role serves as a Subject Matter Expert (SME), leading call calibration activities, addressing regulatory and supporting process-related concerns, and cross-functional initiatives and projects. The incumbent is accountable for the timely completion of reporting, tracking, compliance monitoring, and audit reviews to ensure adherence to internal policies, regulatory obligations, and business objectives.

Contributes to the overall success of Canada Collections ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Responsible for the development and execution of learning strategies, plans and initiatives within Canada Collections, ensuring alignment with global learning strategy.

Is this role right for you? - In this role you will:\ Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Ensures Quality Assurance team is delivering on all SLAs and expectations
- Spot checks on work the team manually tracks
- Approve vacation schedules to ensure appropriate coverage
- Responsible for Coaching and feedback for Annual Performance Plan conversations for direct reports
- Partner with Mgr’s and Sr. Mgr’s on regulatory infractions to mitigate those errors through reporting that is useful to the LOB for coaching
Compile and deliver call calibrations as per annual plan
- Work with internal and external partners to align on call topics/products
- Partner with analytics team to pull list of calls for review
- Review and choose calls based on the topics/products
- Document relevant information for key partners to review about the calls to be shared
- Schedule and document all call calibrations
Complete call reviews targeting CATs and other prioritized initiatives/products
- Support in resolving all disputes around regulatory/process concerns
Provide support on projects including but not limited to:
- Keeping track/prioritization of key initiatives Performance Improvement is involved in
- Acting as a Subject Matter Expert when appropriate
- Consolidating key trends/information across Performance Improvement teams (feedback, complaints, training, performance metrics)
- Supporting on adhoc projects
Ensures all reporting, tracking and other forms of documentation are completed in a timely basis and when required, support in compliance and audit reviews
Provide administrative assistance, including support on reporting, presentations, communications, and events as required
Operating independently, identifying, and resolving issues with minimal oversight. Capable and comfortable operating within tight deadlines, able to make quick decisions, and able to quickly learn about the business/issues, without necessarily having any prior direct experience with the subject matter.
Works on multiple projects, individually or as a part of a project team, to implement and support enterprise-wide initiatives on behalf of the ScotiaHelps Management Team.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions:

Support of Performance Improvement, Canada Collections
Support other key business partners
Ability to use and navigate different systems (examples but not limited to: SharePoint, CACS , Verint, Avaya, Nuance, AS400, TSYS, Microsoft Office suite of tools)

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Post-secondary Degree in Human Resources or Business or related field with a minimum of 3 years of relevant experience. Experience in an operations environment preferred.
Profficient in Excel, Office Suite, Powerpoint, Teams, Sharepoint
Experience in developing and executing learning strategies and solutions in a large complex corporate environment
Experience leading teams in complex corporate or operations environment
Degree, certificate or designation in adult learning is preferred
Strong communications skills (verbal and written) and interpersonal skills. Ability to deal effectively with different levels of the organization
Strong ability to strategically influence and persuade leaders. Strong ability to effectively perform in a complex, high change environment while being a positive steward for the global HR team
Strong problem solving, conflict management, negotiation skills.
Results oriented and able to effectively execute in a demanding environment
Understanding of Bank’s business strategy and how Learning can support them
Ability to translate strategy into actionable plans and results
Strong project management skills and effective execution skills to ensure successful delivery/implementation of learning initiatives and programs
Superior prioritization and time management skills
Strong business acumen and understanding to allow appropriate partnership with client groups
Understands how the data relates to actions and results for an individual person or team
French language skills considered an asset

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

Location(s): Canada : Ontario : Ottawa || Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Assistant Manager is responsible for supporting quality assurance activities, managing service level agreements, and ensuring operational and regulatory compliance. They also lead call calibration activities, provide coaching to direct reports, and support cross-functional projects to improve performance.

Requirements

Candidates must have a post-secondary degree in Human Resources, Business, or a related field, along with at least 3 years of relevant experience. Proficiency in Microsoft Office and experience in an operations or corporate environment are required.

Skills

Performance Improvement
Quality Assurance
Project Management
Data Analysis
Strategic Influencing
Conflict Management
Regulatory Compliance
Operational Risk Management
Learning Strategy Development
Team Leadership
Communication Skills
Interpersonal Skills
Time Management
Business Acumen
Microsoft Office Suite

Visa sponsorship

Not detected in the job text

Keywords

Performance Improvement
Quality Assurance
SLA Management
Regulatory Compliance
Call Calibration
Operational Risk
AML/ATF
Learning Strategy
Project Management
SharePoint
CACS
Verint
Avaya
Nuance
AS400
TSYS
Microsoft Excel
PowerPoint
Data Analysis
Business Acumen
Conflict Management
Canada Collections
Audit Reviews
Reporting
Strategic Influence

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