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Added 24 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Lachute, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 24 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Longueuil, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 24 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Saint-Eustache, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 39 mins ago
P
Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
…Actual pay will be determined based on skills, experience, internal equity, and market…
Added 54 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Longueuil, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 54 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Saint-Eustache, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 54 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Lachute, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 54 mins ago
UO
Manager, Information Security Operations
University of Waterloo
Waterloo, ON
- Full-time
The internal posting deadline for this position is November 12, 2026, at 11:59PM.
Added 1 hour ago
IR
Maintenance Worker
Interlake-Eastern Regional Health Authority
Oakbank, MB
- Full-time
Under the direction of the Facility Manager and Physical Plant Lead Hand the Maintenance Worker performs assigned duties to ensure the effective maintenance of the facility, equipment and…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Strong understanding of US GAAP and/or IFRS as it relates to complex accounting areas, consolidations, and internal controls
Added 1 hour ago
Wealth Management - JFL Research Internship/Co-op (Toronto) - Summer 2027
Scotiabank
Toronto, ON
Jarislowsky Fraser Global Investment Management (Jarislowsky Fraser) is an investment manager with 70 years of experience conducting fundamental research and managing assets for pension…
Added 1 hour ago
Wealth Management - JFL Research Internship/Co-op (Montreal) - Summer 2027
Scotiabank
Montreal, QC
Jarislowsky Fraser Global Investment Management (Jarislowsky Fraser) is an investment manager with 70 years of experience conducting fundamental research and managing assets for pension…
Added 1 hour ago
Maintenance Worker
Winnipeg Regional Health Authority
Oakbank, MB
Under the direction of the Facility Manager and Physical Plant Lead Hand the Maintenance Worker performs assigned duties to ensure the effective maintenance of the facility, equipment and…
Added 1 hour ago
MANAGER PARKS
City of Toronto
Toronto, ON
…Working cooperatively with other Branches and Divisions, the Manager provides leadership to key divisional programs, initiatives and services as a member of a variety of self-directed, high…
Added 1 hour ago
MANAGEMENT CONSULTANT
City of Toronto
Toronto, ON
…support management priorities and functions and strengthen internal…
Added 1 hour ago
Sr. Financial Analyst
Rogers Communications
Toronto, ON
…Rogers Bank, spanning regulatory financial reporting, finance controls, and enterprise planning, forecasting, and management reporting. The role assists with regulatory compliance, robust…
Added 1 hour ago
RB
Manager, Operations II
Royal Bank of Canada
Toronto, ON
- Full-time
…(DFS) and Compliance as required, and work with Regulators, Internal Controls, Operational Risk, internal and external auditors, Finance, and Royal Bank partners to ensure adherence to…
Added 1 hour ago
M
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck
Charlottetown, PE
- Full-time
We are seeking an experienced Manager, Supply Chain Management to lead the Supply Chain function at our companies Animal Health manufacturing site in Prince Edward Island.
Added 2 hours ago
RD
Manager, Operations II
RBC Dominion Securities
Toronto, ON
- Full-time
…(DFS) and Compliance as required, and work with Regulators, Internal Controls, Operational Risk, internal and external auditors, Finance, and Royal Bank partners to ensure adherence to…
Added 2 hours ago
VF
Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
This includes providing senior technical advice as a subject matter expert in project delivery methods and/or project controls, overseeing the work of a matrix team of internal and external…
Added 4 hours ago
B
Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
Ensure operational processes, risk libraries and internal controls are documented, maintained and enhanced
Added 4 hours ago
VP
Accounting Assistant
Venise Peintre
Rosemère, QC
- Full-time
Maintain the full accounting cycle through to the trial balance and produce monthly internal financial statements.
Added 4 hours ago
F
IT Operations Manager, AI & Automation
FacilityOS
Remote, Canada
- $125,000 to $145,000 CAD / year
- Full-time
- Remote
The IT Manager will lead an existing IT team and own the secure, reliable, and cost-effective delivery of internal technology services. This is a hands-on leadership role covering employee…
Added 4 hours ago
Quality Assurance Manager - Scarborough
BelPak
Toronto, ON
Support the QA Audit Lead Sr. Manager in coordinating regulatory, SQF certification, customer, third-party, and internal audits, taking responsibility for ensuring facility readiness,…
Added 5 hours ago
W
Manager, Project Controls
Worley
Markham, ON
- Full-time
We are currently recruiting for a Manager, Project Controls. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Markham, Ontario.

Scotiabank

Assistant Manager, Reconciliation Operations (GWO)

Toronto, ON, M1L 4S2, Canada

Apply About employer

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Job details

Apply by: Nov 11, 2026
Experience: Post-Secondary education or 3 years related experience is an asset
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 278136
Employee Referral Program – Potential Reward: $1,000.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

The Role

The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in reconciliation services and accurately processing correcting or adjusting entries in a centralized environment. The Assistant Manager is expected to foster a performance oriented, customer-focused culture by working in close collaboration with staff (including coaching) to ensure knowledgeable and straightforward responses are provided and being better organized to serve customers while reducing costs and mitigating risk. The Assistant Manager leads the team to ensure business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champion a customer-focused culture that strengthens client relationships and uses broader Bank knowledge, systems and partnerships.

Customer Experience and Leadership – Lead a customer-focused team and provide direction to deliver best-in-class service by:

- Maintain current process and system knowledge through training and regular updates.
- Communicate and consistently meet service-level standards.
- Identify trends and opportunities to improve efficiency and effectiveness.
- Align plans and execution with business objectives.
- Resolve obstacles affecting difficult assignments.

Business Plan and Execution – Support effective tools and processes by:

- Review activity reports to ensure branch support needs are met.
- Analyze trends and recommend process and service improvements.
- Maintain focus on targeted outcomes.
- Partner with management to implement new initiatives and branch rollouts.

Operational Effectiveness and Improvement – Deliver timely, flexible service while managing risk by:

- Identify root causes, assess business impacts and provide timely solutions.
- Complete quality checks to improve service, compliance and risk management.
- Address underlying customer needs and prevent recurring issues.
- Review and authorize daily certifications and voucher exceptions, escalating concerns as needed.
- Use reporting trends to improve efficiency, support implementation and escalate irregular practices.
- Maintain effective operations and controls in line with Bank values, policies and regulatory obligations.
- Encourage new and simpler ways to serve customers.
- Apply the Bank’s risk appetite and culture to daily decisions.
- Maintain and test an effective Business Continuity Plan.
- Support the direction of the Bank and Global Operations.
- Encourage staff to recommend better ways to serve customers.
- Support coordinated business plans and operate within budget.
- Monitor workflows and recommend improvements.

Leadership and Development – Build an inclusive, high-performing team through coaching, communication and development by:

- Clearly communicate expectations, accountabilities and goals.
- Monitor goals and ensure appropriate processes are in place.
- Coach direct reports and support employee development.
- Maintain open communication and awareness of Pathways to Resolution.
- Lead regular huddles and ad hoc information-sharing meetings.
- Ensure fair and equitable treatment of all staff.
- Foster an inclusive work environment.

Relationship Management – Build strong relationships with business partners by:

- Partner with managers, SSG units, branches and business lines to resolve issues, reduce costs and improve service.
- Provide management with feedback and recommendations.
- Collaborate on communications to understand new initiatives, objectives and strategies.
- Apply the Bank’s risk appetite and culture to daily decisions.
- Maintain efficient operations and effective controls in line with Bank values and risk obligations.
- Champion high performance and an inclusive work environment.

Dimensions

Number of Units Serviced: All Canadian Domestic Branches and select non-branch transits:

- This may also include ABM services (branch or 3rd party serviced)
- Digital transits and fulfillment services (e.g. RDC)

Specific dimensions associated with measurement of success in this role include:

- Key Performance Indicators (KPIs) around support activities conducted (calls, emails, skill builds, etc.)

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

- Expert listening, oral and written communication skills
- Expert knowledge of financial entries
- Expert organizational and time management skills
- Thorough understanding of CPA regulations, policies, and regulatory requirements.
- Thorough knowledge of LAN/PC operations and required systems (e.g. Pega, MS Office Suite, AS400, FFT, TKS, Intralink, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting
- Strong knowledge of branch services, products, and processes and/or RSC or OCS processes
- Strong knowledge of the Bank’s Policies and Procedures
- Ability to work under pressure with constant interruptions - Must be flexible in a changing environment
- Post-Secondary education or 3 years related experience is an asset

Working Conditions

Standard office environment, with little risk of exposure to hold-ups, extortion, etc. There is a constantly changing environment (priorities and deadlines) with dynamic volumes or processing problems encountered. Work must be accurately completed, while maintaining a high level of service to customers, within agreed upon service level agreements. Non-standard working hours may be a requirement, as hours range from Monday to Friday 8:00 a.m. – 8:00 p.m.

What’s in it for you?

Opportunity to engage with various GBM business groups on KYC/AML topics and client outreach activities
Opportunity to enhance knowledge of GBM’s global product offering, business lines and functional processes, as well as gain exposure to the overall bank
Opportunity to build strong strategic relationships across broad partner and stakeholder groups within GBM globally and across the bank
Be a key member of a dynamic and engaged team with strong leadership and focused personal and career development support
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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More about this job

Responsibilities

The Assistant Manager leads a team of subject matter experts in reconciliation operations to ensure accurate processing and compliance with internal policies. They are responsible for fostering a customer-focused culture, coaching staff, and identifying opportunities to improve operational efficiency and risk management.

Requirements

Candidates should have expert knowledge of financial entries, CPA regulations, and bank policies, along with strong organizational and communication skills. A post-secondary education or at least 3 years of related experience is preferred.

Skills

Reconciliation operations
Financial entries
Team leadership
Coaching
Customer service
Risk management
CPA regulations
Process improvement
Business continuity planning
Reporting
Time management
Communication skills
Compliance
Data analysis
Stakeholder management

Benefits

Bonus
Flexible vacation
Personal days
Sick days
Comprehensive benefits
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Reconciliation
Global Operations
Financial entries
CPA regulations
Pega
MS Office Suite
AS400
FFT
TKS
Intralink
IRIS
Risk management
Compliance
Business continuity
Branch services
KYC
AML
Operational effectiveness
Performance management
Stakeholder management

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