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Added 2 hours ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 5 hours ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
We are looking for an Audit & Accounting Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 6 hours ago
Sales Associate-Retail
Roots
Richmond, BC
…of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in…
Added 6 hours ago
SN
Seasonal Team Member, CrossIron Mills
Saje Natural Wellness | Retail
AB · Rocky View County, Alberta
- Contract
…there. </p><h3><br>The impact you'll make:</h3><p>Reporting to the Store Manager, Retail Team Members drive our mission first-hand with our customers: you connect people to the healing…
Added 7 hours ago
CL
Resident Advisor
Campus Living Centres
Calgary, AB
- Full-time
Work in co-operation with other staff including but not limited to: the Residence Life Manager (RLM), the General Manager (GM), the Operations Manager (OM), Residence Service…
Added 7 hours ago
LH
Care Coordinator
Lifemark Health Group
Halifax, NS
- Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 9 hours ago
BH
Sales Representative - Edmonton/Northern AB
Bausch Health Companies Inc.
AB · Edmonton, AB
- Internship
…oriented. We need a disciplined, focused, and accountable team member. If you embody these values, come join our company and help us shape the…
Added 15 hours ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:
Added 15 hours ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
LRO Staffing is partnering with a well-established national member-based organization to recruit a Manager, Events & Engagement for a full-time, permanent opportunity in Ottawa. This is an…
Added 15 hours ago
SC
Central Administration Clerk
Sydney Credit Union
Sydney, NS
- Full-time
…completing the administrative and processing functions related to member loans, mortgages, deposits, and registered plans. The incumbent ensures all documentation and related transactions…
Added 16 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
In addition, RMH is a member of the seven-organization EPIC Electronic Health Record (EHR) collaboration, as well as the new Sectra regional shared PACS system and the Integrated Manager…
Added 17 hours ago
BT
Audit and Accounting Manager
Baker Tilly Canada
Toronto, ON
- Full-time
We are looking for an Audit & Accounting Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 17 hours ago
Fund Accountant
SGGG Fund Services Inc.
Toronto, ON
We are seeking an organized and detail-oriented Fund Accountant to join our team. Reporting to the Manager, Fund Accounting, this entry-level role supports operational excellence by…
Added 18 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Peterborough, ON
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 18 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Capilano Thrift Store
- Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 18 hours ago
A
Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
- $93,000 to $143,000 CAD / year
- Full-time
…expertise. Share this market intelligence information with district manager and respective team members, to achieve alignment, to anticipate environmental change and to optimize brand…
Added 18 hours ago
HC
Sales Development Representative
Harris Computer
Toronto, ON · Office - Toronto - Richmond St
- Full-time
…will be contacted for an interview by either a Harris hiring manager or a member of the Talent Acquisition…
Added 18 hours ago
LH
Care Coordinator
Lifemark Health Group
Calgary, AB
- Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 20 hours ago
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
Work closely with Project Manager to flag risks early and maintain real-time visibility on deliverables, costs and schedules
Added 20 hours ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 21 hours ago
LH
Care Coordinator
Lifemark Health Group
Calgary, AB
- Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 21 hours ago
FC
Member Experience Representative (Temporary up to 12 months) - Repost
FirstOntario Credit Union
Hamilton, ON
- Full-time
The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members'…
Added 21 hours ago
LH
Care Coordinator
Lifemark Health Group
Toronto, ON · Greater Toronto Area, Canada
- $17.6 to $24.54 CAD / hour
- Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 21 hours ago
LH
Care Coordinator
Lifemark Health Group
Langley (District), BC · Langley, BC
- $19 to $25 CAD / hour
- Temporary
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 21 hours ago
T
Personal Banking Associate (Future opportunities) - Montreal East (full-time)
TD
L'Assomption, QC · Lachenaie, QC · Mascouche, QC · Montreal, QC · Repentigny, QC · Terrebonne, QC
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…

Scotiabank

Assistant Manager, Reconciliation Operations (GWO)

Toronto, ON, M1L 4S2, Canada

Apply About employer

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Job details

Apply by: Nov 11, 2026
Experience: Post-Secondary education or 3 years related experience is an asset
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 278136
Employee Referral Program – Potential Reward: $1,000.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

The Role

The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in reconciliation services and accurately processing correcting or adjusting entries in a centralized environment. The Assistant Manager is expected to foster a performance oriented, customer-focused culture by working in close collaboration with staff (including coaching) to ensure knowledgeable and straightforward responses are provided and being better organized to serve customers while reducing costs and mitigating risk. The Assistant Manager leads the team to ensure business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champion a customer-focused culture that strengthens client relationships and uses broader Bank knowledge, systems and partnerships.

Customer Experience and Leadership – Lead a customer-focused team and provide direction to deliver best-in-class service by:

- Maintain current process and system knowledge through training and regular updates.
- Communicate and consistently meet service-level standards.
- Identify trends and opportunities to improve efficiency and effectiveness.
- Align plans and execution with business objectives.
- Resolve obstacles affecting difficult assignments.

Business Plan and Execution – Support effective tools and processes by:

- Review activity reports to ensure branch support needs are met.
- Analyze trends and recommend process and service improvements.
- Maintain focus on targeted outcomes.
- Partner with management to implement new initiatives and branch rollouts.

Operational Effectiveness and Improvement – Deliver timely, flexible service while managing risk by:

- Identify root causes, assess business impacts and provide timely solutions.
- Complete quality checks to improve service, compliance and risk management.
- Address underlying customer needs and prevent recurring issues.
- Review and authorize daily certifications and voucher exceptions, escalating concerns as needed.
- Use reporting trends to improve efficiency, support implementation and escalate irregular practices.
- Maintain effective operations and controls in line with Bank values, policies and regulatory obligations.
- Encourage new and simpler ways to serve customers.
- Apply the Bank’s risk appetite and culture to daily decisions.
- Maintain and test an effective Business Continuity Plan.
- Support the direction of the Bank and Global Operations.
- Encourage staff to recommend better ways to serve customers.
- Support coordinated business plans and operate within budget.
- Monitor workflows and recommend improvements.

Leadership and Development – Build an inclusive, high-performing team through coaching, communication and development by:

- Clearly communicate expectations, accountabilities and goals.
- Monitor goals and ensure appropriate processes are in place.
- Coach direct reports and support employee development.
- Maintain open communication and awareness of Pathways to Resolution.
- Lead regular huddles and ad hoc information-sharing meetings.
- Ensure fair and equitable treatment of all staff.
- Foster an inclusive work environment.

Relationship Management – Build strong relationships with business partners by:

- Partner with managers, SSG units, branches and business lines to resolve issues, reduce costs and improve service.
- Provide management with feedback and recommendations.
- Collaborate on communications to understand new initiatives, objectives and strategies.
- Apply the Bank’s risk appetite and culture to daily decisions.
- Maintain efficient operations and effective controls in line with Bank values and risk obligations.
- Champion high performance and an inclusive work environment.

Dimensions

Number of Units Serviced: All Canadian Domestic Branches and select non-branch transits:

- This may also include ABM services (branch or 3rd party serviced)
- Digital transits and fulfillment services (e.g. RDC)

Specific dimensions associated with measurement of success in this role include:

- Key Performance Indicators (KPIs) around support activities conducted (calls, emails, skill builds, etc.)

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

- Expert listening, oral and written communication skills
- Expert knowledge of financial entries
- Expert organizational and time management skills
- Thorough understanding of CPA regulations, policies, and regulatory requirements.
- Thorough knowledge of LAN/PC operations and required systems (e.g. Pega, MS Office Suite, AS400, FFT, TKS, Intralink, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting
- Strong knowledge of branch services, products, and processes and/or RSC or OCS processes
- Strong knowledge of the Bank’s Policies and Procedures
- Ability to work under pressure with constant interruptions - Must be flexible in a changing environment
- Post-Secondary education or 3 years related experience is an asset

Working Conditions

Standard office environment, with little risk of exposure to hold-ups, extortion, etc. There is a constantly changing environment (priorities and deadlines) with dynamic volumes or processing problems encountered. Work must be accurately completed, while maintaining a high level of service to customers, within agreed upon service level agreements. Non-standard working hours may be a requirement, as hours range from Monday to Friday 8:00 a.m. – 8:00 p.m.

What’s in it for you?

Opportunity to engage with various GBM business groups on KYC/AML topics and client outreach activities
Opportunity to enhance knowledge of GBM’s global product offering, business lines and functional processes, as well as gain exposure to the overall bank
Opportunity to build strong strategic relationships across broad partner and stakeholder groups within GBM globally and across the bank
Be a key member of a dynamic and engaged team with strong leadership and focused personal and career development support
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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More about this job

Responsibilities

The Assistant Manager leads a team of subject matter experts in reconciliation operations to ensure accurate processing and compliance with internal policies. They are responsible for fostering a customer-focused culture, coaching staff, and identifying opportunities to improve operational efficiency and risk management.

Requirements

Candidates should have expert knowledge of financial entries, CPA regulations, and bank policies, along with strong organizational and communication skills. A post-secondary education or at least 3 years of related experience is preferred.

Skills

Reconciliation operations
Financial entries
Team leadership
Coaching
Customer service
Risk management
CPA regulations
Process improvement
Business continuity planning
Reporting
Time management
Communication skills
Compliance
Data analysis
Stakeholder management

Benefits

Bonus
Flexible vacation
Personal days
Sick days
Comprehensive benefits
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Reconciliation
Global Operations
Financial entries
CPA regulations
Pega
MS Office Suite
AS400
FFT
TKS
Intralink
IRIS
Risk management
Compliance
Business continuity
Branch services
KYC
AML
Operational effectiveness
Performance management
Stakeholder management

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