Assistant Manager, Security Operations Centre

Requisition ID: 277490

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of Corporate Security in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Security Operations Centre (SOC) is the initial point of contact for the effective oversight and triage of all incidents or events reported to Corporate Security Canada for investigation. The Assistant Manager will triage, evaluate and action incoming requests for service in an appropriate and efficient manner. This role is accountable for supporting the strategic priorities of Corporate Security’s framework, including accountability for giving and seeking advice, guidance, and direction on a range of issues and initiatives and contributing to Corporate Security’s high-performance culture.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank and other FI network relationships, systems, and knowledge.
• Conduct operational activities related to the detection, intake, analysis and response to incidents received from internal and external sources, ensuring incidents are prioritized and escalated appropriately and efficiently. Assists the team to assess risk and provide effective risk mitigation initiatives during the intake triage process and provides guidance where required.
• Recognize and keep up to date on fraud, loss events, or other trends as they occur or are reported to the Security Operations Centre, ensuring matters are referred to leadership where required.
• Utilize and maintain standards, processes, and procedures to ensure a high standard in incident management, information retrieval, documentation and escalation to teams internal and external to Corporate Security.
• Utilize and maintain systems used in the prevention, detection, analysis, and response to incidents which impact, or have the potential to impact, Scotiabank employees, clients or assets.
• Assist Management with team support, case review, and file escalation as required.
• Manage personal development to ensure knowledge and skills relative to the Assistant Manager’s role is continually enhanced by:
• Regularly reviewing internal Scotiabank resources for updates to policies and procedures
• Utilizing me@scotiabank to complete compulsory courses to meet regulatory and Scotiabank requirements and to complete optional courses to enhance/develop knowledge and skills relative to their role.
• Keeping appraised of initiatives and trends related to their current role.
• Provide support to the Security Operations Centre as required or as directed by Management.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Team Performance

• Develop and manage employees by creating a challenging and motivating work environment, provide appropriate training, performance assessments and career guidance.
• Maintain a team environment and spirit that enhances both team and individual performance.
• Develop the annual performance objectives for team members and track performance against goals/objectives, and report regularly to the Manager, Security Operations

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University/college courses in business law or law enforcement or equivalent training and experience.
• Thorough knowledge of investigative practices, methods, and enforcement strategies.
• Working knowledge of both criminal and civil processes and the rules surrounding the admissibility of evidence preferred but not required.
• Working knowledge of Bank IT applications, systems, and security controls.
• 2-3 years practical experience investigating financial crimes, including fraud and due diligence investigations.
• Working knowledge of Canadian Retail Banking products and services
• Proficient in Microsoft Outlook, Work, Excel, PowerPoint
• French language skills are an asset.
• Industry standard credentials (CFE, CAMS, CFCI, etc.) an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.