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Added 1 month ago
VC
Director of Operations - Ventana Special Projects
Ventana Construction Corporation
Coquitlam, BC
- Full-time
As Operations Manager with Ventana Special Projects, you will play a central role in connecting the company’s strategic direction with day-to-day operational execution. You will oversee the…
Added 1 month ago
S
QA/QC Coordinator
SGS
Delta, BC
- $24 to $26 CAD / hour
- Full-time
Liaise with Quality Systems Manager, Operations Manager and Laboratory and Operations Supervisors to report CAPA with
Added 1 month ago
LS
Manager, IT & Cybersecurity Services - Permanent - 19507
LRO Staffing
Ottawa, ON
- Full-time
An excellent client of ours, a well-renowned organization headquartered in Ottawa, is seeking a Manager, IT & Cybersecurity Services to oversee our daily technology operations, cloud and…
Added 1 month ago
Insights Analyst, Social Media
SALT XC
Toronto, ON
…collaboratively to bring listening and cultural signals into the development of…
Added 1 month ago
L
CNC Machinist
Leesta
Pointe-Claire, QC
- Full-time
We are seeking a dedicated and detail-oriented individual to join our team under the supervision of our production manager. As a CNC Machinist, you'll play a pivotal role in executing…
Added 1 month ago
L
Quality Manager
Leesta
Pointe-Claire, QC
- Full-time
The Quality Manager is responsible for leading the site's Quality function and overseeing all quality assurance and quality control activities to ensure compliance with customer,…
Added 1 month ago
Executive Housekeeper
Northland Properties
London, ON
…in this role. This role will report directly to the General…
Added 1 month ago
Insurance Advisor, Dealer Auto Services
Talent Acquisition Team at Westland Insurance. Text reply only.
Maple Ridge, BC
…assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and…
Added 1 month ago
Insurance Advisor, Auto
Talent Acquisition Team at Westland Insurance. Text reply only.
Moose Jaw, SK
…assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and…
Added 1 month ago
Group Underwriter
Equitable
Waterloo, ON
Career Growth: Regular learning sessions and development opportunities
Added 1 month ago
IT Support Technician
Quadra
Edmonton, AB
Reporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, you will provide high-quality support to end users, troubleshoot hardware…
Added 1 month ago
C
Marketing Coordinator
Catalyste+
Toronto, ON
- Full-time
Reporting to the Sr. Marketing Manager, the Marketing Coordinator (MC) is responsible for coordinating and tracking a range of marketing projects and engagement initiatives to support…
Added 1 month ago
C
Volunteer Services Officer
Catalyste+
Toronto, ON
- Full-time
Reporting to the Volunteer Services Manager, the Volunteer Services Officer (VSO) is responsible for proactively searching the Catalyste+ database and matching Catalyste+ Advisors (CAs) to…
Added 1 month ago
Warehouse Automation Processes Co-Op
ARC'TERYX
New Westminster, BC
Individual pay is determined by factors such as program of study, year of study, job-related skills, and relevant experience.
Added 1 month ago
BE
Heavy Equipment Delivery Driver (AZ Class)
Battlefield Equipment Rentals
ON · Mississauga, ON
- Full-time
Inspect loads and equipment during deliveries and report any damages or issues to the manager promptly.
Added 1 month ago
Associate, Technical Support
Scotiabank
Toronto, ON
…Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high…
Added 1 month ago
Station MEP Coordinator
Acciona
ON · CAN - Ontario Line North
ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals,…
Added 1 month ago
Project Manager
FortisBC
Kamloops, BC · Kelowna, BC
As our Project Manager, you’ll lead capital projects from early concept through to final completion, ensuring they’re delivered safely, successfully, and to a high standard. You’ll…
Added 1 month ago
Team Manager
FortisBC
Kelowna, BC
…your passion and leadership at our contact centres as a Team…
Added 1 month ago
SI
Sales Associate
Staples Inc.
Grande Prairie, AB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 month ago
CH
Chief Engineer
Concord Hospitality Enterprises
AB · Calgary, AB
- Full-time
…healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby,…
Added 1 month ago
UO
Sustainable Transportation Engineering Coordinator
University of British Columbia
Vancouver, BC · UBCV | CIRS (Centre for Interactive Research on Sustainability) (CIRS)
- $6,631.67 to $9,533.25 CAD / month
- Full-time
This position reports to the Manager, Transportation Engineering and works closely with the Manager, Transportation Planning and Sustainable Transportation Planner and Program Lead within…
Added 1 month ago
T
Delivery Manager
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 month ago
T
Process Engineering Manager, Internal Audit (1117)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 month ago
T
Personal Banking Associate Trainee Future Opportunities (Richmond Hill, Newmarket, Aurora, North York and Vaughan)
TD
Aurora, ON · Richmond Hill, ON · Newmarket, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Scotiabank

Associate, Technical Support

Toronto, ON, M5H 1H1, Canada

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Job details

Experience: The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
Posting language: English
Posted: Sep 28, 2026

Original job description

Requisition ID: 270837

✈️ Take your career to its next destination.

The incumbent is responsible for technical systems and business application support to all production and client-server systems maintained within Scotia Global Asset Management.

The incumbent manages and maintains the currency of all issues which have been assigned and/or escalated for any application within the Line of Business, oversees the performance of IT systems in support and in conjunction with the Bank policy and procedures and industry best practices. Technology is a key business enabler and it is the incumbent who is responsible for ensuring reliability and availability of IT systems for the business and provides high quality customer service to its clients.

The incumbent will work with a broad range of IT Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high quality customer service to their clients.

Is this role right for you? In this role, you will:
• Provide effective day to day end user technical support to all units on production systems including PCs, Servers, printers, network communications, mobile, telephone systems and other technologies used within the respective units.
• Escalation to Manager for assistance, to quickly analyze problems and resolve escalated issues, liaise with 2nd and 3rd level support when applicable, and provide recommendations to management with regards to resolution.
• Triage and resolve as required all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Manager.
• Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
• Provide consulting and guidance on project initiatives, support testing and implementation activities for project and releases of business applications, collaborate and partner with appropriate bank resources (i.e. IT&S) to effectively develop and deploy solutions in alignment with bank standard and practices.
• Fosters ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management.
• Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to established Service Level Agreements.
• Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument.
• Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their respective support network.
• Support and backup System Support Intermediate(s) team members for Service now queues as required to respect SLA’s and maintain manageable volumes.
• Conducts debriefs on potential/impacting availability issues.
• Performs reviews of tickets within one’s own ticket queue to ensure that tickets are being created, logged and prioritized correctly using the Service Now system.
• Provides monthly reporting and analysis to Manager/Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Continuous improvement on HD operations, processes and service.
• Assist with meetings as required for project implementation as part of bank’s initiatives.
• Adhere to regulatory and Internal Bank guidelines as required and maintain awareness throughout the year with respect to ensuring the completion of all mandatory bank courses.
• Continuous development of skills and responsibilities in career development planning.
• Actively participate in individual touch bases (ITB’s) and group touch bases (GTB’s) and huddles.
• Assess individual and technical skill set capabilities, and ensure gaps are identified and addressed in the Personal Development Plan (PDP).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Undergraduate Degree in Computer Science or technical equivalent
• The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives
• Technical designations an asset (i.e. MCSE)
• The incumbents will have no direct reports
• The incumbent receives general guidance and information from the Manager or Senior Manager on a regular basis.
• The incumbents are expected to assist with meetings related to bank’s projects for any systems or software related initiative.
• The incumbent defers to the Director and/or the Vice President on all matters regarding policy, and all matters requiring escalation.
• The incumbent is expected in turn, to provide background information on all matters, as well as opinion and the effect of proposed actions to the Director to assist him/her in making decisions. In this aspect, the incumbent cooperates with the Director in making joint decisions.
• The incumbent must also work individually or within a team on a daily basis while ensuring that they adhere to the department and banks guidelines.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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More about this job

Responsibilities

Provide day-to-day technical and application support for production systems, resolve and escalate incidents, and help maintain system availability and service-level targets. Support infrastructure and application projects, manage ServiceNow ticket queues and reporting, and collaborate with business and IT teams to improve service quality.

Requirements

An undergraduate degree in Computer Science or a technical equivalent is required, along with 5–7 years of technical or practical experience across infrastructure and business applications. The role also requires strong verbal and written communication and organizational skills; technical designations such as MCSE are an asset.

Skills

Technical Support
End-User Support
Incident Management
Problem Management
Change Management
Systems Administration
Business Application Support
Troubleshooting
IT Infrastructure
Project Support
Testing and Implementation
Customer Service
Communication
Organizational Skills
ServiceNow

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Production Systems
Client-Server Systems
IT Infrastructure
Business Applications
Personal Computers
Servers
Printers
Network Communications
Mobile Devices
Telephone Systems
ServiceNow
Incident Management
Event Management
Request Fulfillment
Problem Management
Change Management
Service Level Agreements
System Availability
IT&S
Project Implementation
Release Support
Testing
Ticket Queue Management
Service Reporting
MCSE

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