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Added 1 month ago
Senior Manager, Cloud Security Engineering
Scotiabank
Toronto, ON
Outstanding verbal and written communication skills are essential for this role. The Senior Manager must be able to distill and convey complex technical information to executive management,…
Added 1 month ago
Senior Product Manager, Okta Customer Identity
Okta
Toronto, ON
Okta enables universal, secure access to technology for every user and organization. Okta Customer Identity (OCI) is the identity platform behind that promise for the applications our…
Added 1 month ago
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Senior Business Analyst, AEM & Digital Experience
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Are you an experienced Business Analyst with expertise in Adobe Experience Manager (AEM) and a passion for delivering scalable digital experiences? We are seeking a Senior Business Analyst…
Added 1 month ago
DG
Manager, Maintenance Services
Dexterra Group
AB · Edmonton, AB
- Full-time
…maintenance personnel while leveraging the Computerized Maintenance Management System (CMMS) to drive planning, compliance, reporting, and performance measurement. The Maintenance Manager…
Added 1 month ago
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Senior Software Developer - Full Stack
Akkodis
Toronto, ON
- Contract
The successful candidate will be working seven (7) hours per day, five (5) days per week based on normal working Business Hours
Added 1 month ago
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Senior Manager, Major Projects Advisory
KPMG
ON · Toronto, Ontario
- Full-time
…commercial negotiations, into construction delivery, asset management, and ultimately divestment and reinvestment. This means our team members think strategically and have the technical…
Added 1 month ago
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Group Manager – Flow Monitoring
AECOM
Markham, ON
- $130,000 to $160,000 CAD / year
- Full-time
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 1 month ago
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Sr. Analyst, Investment Accounting & Reporting (14 months)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
- $103,000 to $153,000 CAD / year
- Full-time
The incumbent must possess working knowledge of accounting principles with respect to derivative instruments and marketable securities
Added 1 month ago
EI
Senior Project Manager - Tunnel & Underground
EBC Inc.
Mississauga, ON
- Full-time
Under the supervision of Vice-President Majors projects – Tunnels & Underground works, the Senior Project Manager plans, directs, organizes, coordinates and controls, along with the Project…
Added 1 month ago
Manager, Business Operations
SAIT
Calgary, AB
The Manager, Business Operations provides management-level leadership and oversight of QPES’s commercial, financial, and operational activities, ensuring opportunities and projects are…
Added 1 month ago
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Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
- Full-time
Establish effective relationships across multiple business and technology partners, program and project managers.
Added 1 month ago
RE
Commissioning Technologist
Rising Edge Group
Regina, SK
- Full-time
Must have the ability to work in adverse weather conditions and have a valid Class 5 driver’s license
Added 1 month ago
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Senior Specialist, Quality Computer Validation (18 month contract)
McKesson
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Corporate Quality Systems & CSV, the Senior Quality Computer Validation Specialist will be responsible for supporting validation activities for computerized…
Added 1 month ago
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Lead Product Manager, AI Technology
Zynga
Toronto, ON
- $118,300 to $168,300 CAD / year
Exceptional communication: Proven ability to write clear specs and translate complex technical execution for both engineering and senior leadership.
Added 1 month ago
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Mechanical Designer
Innovative Group of Companies
Barrie, ON
- Full-time
We are looking for Intermediate & Senior Mechanical Designers. There are 2 existing vacancies. Our designers take customer ideas and specifications to generate industry leading solutions.…
Added 1 month ago
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Senior Partner Enablement Manager
Docker
Remote, Canada
- Full-time
- Remote
Docker is looking for a Senior Partner Enablement Manager to own internal and external partner enablement and drive aligned GTM outcomes across our partner ecosystem. Reporting to the Sr.…
Added 1 month ago
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Manager, Maintenance Services
Dexterra
Edmonton, AB
- Full-time
…maintenance personnel while leveraging the Computerized Maintenance Management System (CMMS) to drive planning, compliance, reporting, and performance measurement. The Maintenance Manager…
Added 1 month ago
ME
Information Technology Project Manager
Morson Edge (Canada)
Pickering, ON
- $75 to $90 CAD / hour
- Contract
The Cybersecurity Product team is seeking an experienced IT Security Sr. Project Manager to support the delivery of strategic cybersecurity initiatives across the enterprise. The successful…
Added 1 month ago
FC
Data & Visual Insights Analyst
Fidelity Canada
Mississauga, ON
- Full-time
The successful candidate will work closely with senior analysts and business leaders, develop technical expertise in reporting, SQL, data management, visualization, and business…
Added 1 month ago
GE
PCI Compliance Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
…cardholder data across GFL's IT platform. The role reports to the Information Technology GRC…
Added 1 month ago
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Senior Engineering Delivery Lead
Telesat
Ottawa, ON
- Full-time
Working within the User Terminal Engineering organization, the Senior Engineering Delivery Manager partners closely with Engineering Managers, Product Management, Program Management,…
Added 1 month ago
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Manager, IT & CyberSecurity
EveryMind
Mississauga, ON
- $107,448 to $116,246 CAD / year
Manager, Information Technology & Cybersecurity
Added 1 month ago
AC
Senior Cloud Architect
Adastra Corporation
Markham, ON
- Other
We are seeking a Senior Cloud Architect with deep hands-on expertise in AWS architecture and data platforms to support a major cloud transformation initiative for a leading financial…
Added 1 month ago
LS
Manager, IT & Cybersecurity Services - Permanent - 19507
LRO Staffing
Ottawa, ON
- Full-time
An excellent client of ours, a well-renowned organization headquartered in Ottawa, is seeking a Manager, IT & Cybersecurity Services to oversee our daily technology operations, cloud and…
Added 1 month ago
Associate, Technical Support
Scotiabank
Toronto, ON
The incumbent receives general guidance and information from the Manager or Senior Manager on a regular basis.

Scotiabank

Associate, Technical Support

Toronto, ON, M5H 1H1, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Experience: The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
Posting language: English
Posted: Sep 28, 2026

Original job description

Requisition ID: 270837

✈️ Take your career to its next destination.

The incumbent is responsible for technical systems and business application support to all production and client-server systems maintained within Scotia Global Asset Management.

The incumbent manages and maintains the currency of all issues which have been assigned and/or escalated for any application within the Line of Business, oversees the performance of IT systems in support and in conjunction with the Bank policy and procedures and industry best practices. Technology is a key business enabler and it is the incumbent who is responsible for ensuring reliability and availability of IT systems for the business and provides high quality customer service to its clients.

The incumbent will work with a broad range of IT Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high quality customer service to their clients.

Is this role right for you? In this role, you will:
• Provide effective day to day end user technical support to all units on production systems including PCs, Servers, printers, network communications, mobile, telephone systems and other technologies used within the respective units.
• Escalation to Manager for assistance, to quickly analyze problems and resolve escalated issues, liaise with 2nd and 3rd level support when applicable, and provide recommendations to management with regards to resolution.
• Triage and resolve as required all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Manager.
• Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
• Provide consulting and guidance on project initiatives, support testing and implementation activities for project and releases of business applications, collaborate and partner with appropriate bank resources (i.e. IT&S) to effectively develop and deploy solutions in alignment with bank standard and practices.
• Fosters ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management.
• Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to established Service Level Agreements.
• Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument.
• Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their respective support network.
• Support and backup System Support Intermediate(s) team members for Service now queues as required to respect SLA’s and maintain manageable volumes.
• Conducts debriefs on potential/impacting availability issues.
• Performs reviews of tickets within one’s own ticket queue to ensure that tickets are being created, logged and prioritized correctly using the Service Now system.
• Provides monthly reporting and analysis to Manager/Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Continuous improvement on HD operations, processes and service.
• Assist with meetings as required for project implementation as part of bank’s initiatives.
• Adhere to regulatory and Internal Bank guidelines as required and maintain awareness throughout the year with respect to ensuring the completion of all mandatory bank courses.
• Continuous development of skills and responsibilities in career development planning.
• Actively participate in individual touch bases (ITB’s) and group touch bases (GTB’s) and huddles.
• Assess individual and technical skill set capabilities, and ensure gaps are identified and addressed in the Personal Development Plan (PDP).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Undergraduate Degree in Computer Science or technical equivalent
• The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives
• Technical designations an asset (i.e. MCSE)
• The incumbents will have no direct reports
• The incumbent receives general guidance and information from the Manager or Senior Manager on a regular basis.
• The incumbents are expected to assist with meetings related to bank’s projects for any systems or software related initiative.
• The incumbent defers to the Director and/or the Vice President on all matters regarding policy, and all matters requiring escalation.
• The incumbent is expected in turn, to provide background information on all matters, as well as opinion and the effect of proposed actions to the Director to assist him/her in making decisions. In this aspect, the incumbent cooperates with the Director in making joint decisions.
• The incumbent must also work individually or within a team on a daily basis while ensuring that they adhere to the department and banks guidelines.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

Provide day-to-day technical and application support for production systems, resolve and escalate incidents, and help maintain system availability and service-level targets. Support infrastructure and application projects, manage ServiceNow ticket queues and reporting, and collaborate with business and IT teams to improve service quality.

Requirements

An undergraduate degree in Computer Science or a technical equivalent is required, along with 5–7 years of technical or practical experience across infrastructure and business applications. The role also requires strong verbal and written communication and organizational skills; technical designations such as MCSE are an asset.

Skills

Technical Support
End-User Support
Incident Management
Problem Management
Change Management
Systems Administration
Business Application Support
Troubleshooting
IT Infrastructure
Project Support
Testing and Implementation
Customer Service
Communication
Organizational Skills
ServiceNow

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Production Systems
Client-Server Systems
IT Infrastructure
Business Applications
Personal Computers
Servers
Printers
Network Communications
Mobile Devices
Telephone Systems
ServiceNow
Incident Management
Event Management
Request Fulfillment
Problem Management
Change Management
Service Level Agreements
System Availability
IT&S
Project Implementation
Release Support
Testing
Ticket Queue Management
Service Reporting
MCSE

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Work requirements

Jobs in Canada