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Added 26 days ago
Associate, Technical Support
Scotiabank
Toronto, ON
Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
Added 26 days ago
UO
Director of Development, Faculty of Science
University of British Columbia
Vancouver, BC · UBCV | Earth Sciences Building (ESB)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
This position is responsible for assisting with the preparation and monitoring of unit goals, managing and evaluating design, development, and coordination of projects. Broad responsibility…
Added 27 days ago
W
Managing Director, Western Canada Executive Compensation
WTW
Calgary, AB
- $260,000 to $300,000 CAD / year
- Full-time
As a Managing Director in the Executive Compensation and Board Advisory (ECBA) practice you will play a key leadership role in growing our Western Canadian Executive Compensation practice…
Added 27 days ago
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Senior Systems Engineer
Aviso
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
Reporting to the Director, Technology Support Services, the Senior Systems Engineer is responsible for independently operating, engineering, and improving Aviso's hybrid infrastructure…
Added 29 days ago
PS
Regulatory Compliance Associate
Pacific Smoke International Inc
Markham, ON
- $55,000 to $62,000 CAD / year
…place for you! PSI is nothing without the people who build, design and support it. We’re looking for a Regulatory Compliance (Bilingual - Mandarin) Associate to join our scaling…
Added 29 days ago
M
Temporary Associate Creative Director
Monks
Toronto, ON
- $60 to $67 CAD / hour
- Full-time
As an Associate Creative Director for one of the largest automotive companies in the world, you'll partner with copywriters, account managers, creative directors, strategists, and other…
Added 29 days ago
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Lead Lighting Artist / Chef.fe d’équipe Éclairage
NBCUniversal
Montreal, QC
- Full-time
Reporting to the Associate Art Director – Lighting & VFX, the Lead Lighting Artist will work closely with Technical Art and cross-disciplinary teams to ensure lighting is consistently…
Added 29 days ago
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Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
- Full-time
…growing wayfinding practice. We bring together user experience, design thinking and strategic problem solving to help people navigate complex environments more…
Added 29 days ago
B
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
…growing wayfinding practice. We bring together user experience, design thinking and strategic problem solving to help people navigate complex environments more…
Added 29 days ago
WS
Corporate Compliance, Supplier Quality & Regulatory Affairs Engineer
Wolf Steel Ltd
Barrie, ON
- Full-time
Reports to: Director, Global Quality Assurance
Added 29 days ago
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Corporate Compliance, Supplier Quality & Regulatory Affairs Engineer
Napoleon
Barrie, ON
- $82,400 to $113,300 CAD / year
- Full-time
Reports to: Director, Global Quality Assurance
Added 29 days ago
C
AVP, People Strategy & Experience
Co-op
Saskatoon, SK
- Full-time
This is a great opportunity to shape the future of work at an enterprise level. As the Associate Vice President, People Strategy & Experience, you’ll provide enterprise leadership across…
Added 29 days ago
AC
Full-time Specialist, AI Adoption and Enablement (3 Years Fixed Term)
Algonquin College
Ottawa, ON
- Full-time
…technology into practical workplace solutions. Reporting to the Associate Manager, Employee Learning and Development and working closely with the Director, Artificial Intelligence, you will…
Added 29 days ago
MH
Associate, CPA Leadership Development Program
Mattamy Homes
Toronto, ON
- Full-time
Collaborating on cross-functional teams in order to design, develop and implement various projects
Added 29 days ago
N
Corporate Compliance, Supplier Quality & Regulatory Affairs Engineer
Napoleon
Barrie, ON
- Full-time
Reports to: Director, Global Quality Assurance
Added 29 days ago
FC
AVP, People Strategy & Experience
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
This is a great opportunity to shape the future of work at an enterprise level. As the Associate Vice President, People Strategy & Experience, you’ll provide enterprise leadership across…
Added 29 days ago
C
Associate, Corporate Banking
CIBC
Toronto, ON
- Full-time
Corporate Banking is seeking a high-performing Associate to join a dynamic team supporting both Strategic Initiatives and Balance Sheet & Credit Portfolio Optimization. Reporting jointly to…
Added 29 days ago
Director, Data Engineering, International Banking, Toronto, Mexico, Colombia, Peru
Scotiabank
Toronto, ON
The Director, DataOps is a senior technology leadership role accountable for the operational excellence, reliability, security, scalability, and cost efficiency of the Azure Databricks…
Added 29 days ago
Senior Graphic Designer
JENNY BIRD
Toronto, ON
Working closely with the Associate Creative Director and Brand Marketing team, you will translate brand strategy, campaign concepts and business objectives into compelling, elevated…
Added 29 days ago
UM
Associate Tech Director - Design
Ubisoft Montréal
Montreal, QC
- Full-time
As an Associate Tech Director - Design at Ubisoft Montréal, you will serve as the primary Unreal Engine technical reference within the Tech Design team. Working closely with the Director…
Added 1 month ago
U
Associate Tech Director - Design
Ubisoft
Montreal, QC
- Full-time
As an Associate Tech Director - Design at Ubisoft Montréal, you will serve as the primary Unreal Engine technical reference within the Tech Design team. Working closely with the Director…
Added 1 month ago
CO
Communications Officer: Digital & Social Media (Leave Replacement)
College of New Caledonia
Prince George, BC
- Full-time
Under general supervision from the Associate Director, this role is responsible for the College’s digital presence and campaigns across the institution, and will work closely with school,…
Added 1 month ago
MU
WEB MANAGER (BAND LEVEL 9)
Memorial University, Newfoundland and Labrador
St. John's, NL
- $67,414 to $91,929 CAD / year
- Full-time
Reporting to the Associate Director (Marketing), the Web Manager provides strategic and operational leadership for Memorial's web presence, including www.mun.ca and its subsites. The Web…
Added 1 month ago
MU
COMMUNICATIONS ADVISOR (BAND LEVEL 7)
Memorial University, Newfoundland and Labrador
St. John's, NL
- $55,865 to $83,793 CAD / year
- Contract
Reporting to the Associate Director, Alumni Engagement, and working collaboratively with the communications team within the Office of Development and Alumni Engagement, the Communications…
Added 1 month ago
UR
Lead, AI/Machine Learning Engineer
Urban Ridge Supplies
Toronto, ON
- Full-time
Reporting to the Associate Director, AI and ML, this role is hands-on across the full AI delivery lifecycle - from rapid prototyping and proof-of-concept development through to…

Scotiabank

Associate, Technical Support

Toronto, ON, M5H 1H1, Canada

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Job details

Experience: The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
Posting language: English
Posted: Sep 28, 2026

Original job description

Requisition ID: 270837

✈️ Take your career to its next destination.

The incumbent is responsible for technical systems and business application support to all production and client-server systems maintained within Scotia Global Asset Management.

The incumbent manages and maintains the currency of all issues which have been assigned and/or escalated for any application within the Line of Business, oversees the performance of IT systems in support and in conjunction with the Bank policy and procedures and industry best practices. Technology is a key business enabler and it is the incumbent who is responsible for ensuring reliability and availability of IT systems for the business and provides high quality customer service to its clients.

The incumbent will work with a broad range of IT Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high quality customer service to their clients.

Is this role right for you? In this role, you will:
• Provide effective day to day end user technical support to all units on production systems including PCs, Servers, printers, network communications, mobile, telephone systems and other technologies used within the respective units.
• Escalation to Manager for assistance, to quickly analyze problems and resolve escalated issues, liaise with 2nd and 3rd level support when applicable, and provide recommendations to management with regards to resolution.
• Triage and resolve as required all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Manager.
• Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
• Provide consulting and guidance on project initiatives, support testing and implementation activities for project and releases of business applications, collaborate and partner with appropriate bank resources (i.e. IT&S) to effectively develop and deploy solutions in alignment with bank standard and practices.
• Fosters ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management.
• Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to established Service Level Agreements.
• Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument.
• Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their respective support network.
• Support and backup System Support Intermediate(s) team members for Service now queues as required to respect SLA’s and maintain manageable volumes.
• Conducts debriefs on potential/impacting availability issues.
• Performs reviews of tickets within one’s own ticket queue to ensure that tickets are being created, logged and prioritized correctly using the Service Now system.
• Provides monthly reporting and analysis to Manager/Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Continuous improvement on HD operations, processes and service.
• Assist with meetings as required for project implementation as part of bank’s initiatives.
• Adhere to regulatory and Internal Bank guidelines as required and maintain awareness throughout the year with respect to ensuring the completion of all mandatory bank courses.
• Continuous development of skills and responsibilities in career development planning.
• Actively participate in individual touch bases (ITB’s) and group touch bases (GTB’s) and huddles.
• Assess individual and technical skill set capabilities, and ensure gaps are identified and addressed in the Personal Development Plan (PDP).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Undergraduate Degree in Computer Science or technical equivalent
• The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives
• Technical designations an asset (i.e. MCSE)
• The incumbents will have no direct reports
• The incumbent receives general guidance and information from the Manager or Senior Manager on a regular basis.
• The incumbents are expected to assist with meetings related to bank’s projects for any systems or software related initiative.
• The incumbent defers to the Director and/or the Vice President on all matters regarding policy, and all matters requiring escalation.
• The incumbent is expected in turn, to provide background information on all matters, as well as opinion and the effect of proposed actions to the Director to assist him/her in making decisions. In this aspect, the incumbent cooperates with the Director in making joint decisions.
• The incumbent must also work individually or within a team on a daily basis while ensuring that they adhere to the department and banks guidelines.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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More about this job

Responsibilities

Provide day-to-day technical and application support for production systems, resolve and escalate incidents, and help maintain system availability and service-level targets. Support infrastructure and application projects, manage ServiceNow ticket queues and reporting, and collaborate with business and IT teams to improve service quality.

Requirements

An undergraduate degree in Computer Science or a technical equivalent is required, along with 5–7 years of technical or practical experience across infrastructure and business applications. The role also requires strong verbal and written communication and organizational skills; technical designations such as MCSE are an asset.

Skills

Technical Support
End-User Support
Incident Management
Problem Management
Change Management
Systems Administration
Business Application Support
Troubleshooting
IT Infrastructure
Project Support
Testing and Implementation
Customer Service
Communication
Organizational Skills
ServiceNow

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Production Systems
Client-Server Systems
IT Infrastructure
Business Applications
Personal Computers
Servers
Printers
Network Communications
Mobile Devices
Telephone Systems
ServiceNow
Incident Management
Event Management
Request Fulfillment
Problem Management
Change Management
Service Level Agreements
System Availability
IT&S
Project Implementation
Release Support
Testing
Ticket Queue Management
Service Reporting
MCSE

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