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Added 9 mins ago
Senior Helpdesk Manager
Next Level Games
Vancouver, BC
$110,000 to $137,500 CAD / year
Full-time
Create a genuine development path from the desk into deeper technical work
Added 24 mins ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON · Markham, ON
Full-time
Provide governance oversight through management of the policy and training exemption governance and reporting processes to the FCRM Senior Executive Team (and related FCRM Sub-Committees)
Added 24 mins ago
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 39 mins ago
Business Planning and Workforce Manager
Google
Waterloo, ON
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON
Full-time
Provide governance oversight through management of the policy and training exemption governance and reporting processes to the FCRM Senior Executive Team (and related FCRM Sub-Committees)
Added 1 hour ago
Senior Specialist, Quality Computer Validation (18 month contract)
McKesson
Mississauga, ON
Full-time
Reporting to the Senior Manager, Corporate Quality Systems & CSV, the Senior Quality Computer Validation Specialist will be responsible for supporting validation activities for computerized…
Added 1 hour ago
Manager, Enterprise Portfolio Governance
Scotiabank
Toronto, ON
The Manager, Enterprise Portfolio Governance supports the day-to-day execution of enterprise portfolio governance practices within the Enterprise Delivery Office (EDO). Reporting to the…
Added 1 hour ago
Digital Product Manager / Product Owner
Apex Systems
Toronto, ON
$65 to $70 USD / hour
Full-time
This role is ideal for a business-oriented product professional who can independently own a roadmap and backlog, manage multiple initiatives, collaborate closely with technology and UX…
Added 1 hour ago
Lead Product Manager, AI Technology
Zynga
Toronto, ON
$118,300 to $168,300 CAD / year
Exceptional communication: Proven ability to write clear specs and translate complex technical execution for both engineering and senior leadership.
Added 1 hour ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brantford, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 1 hour ago
Senior Manager, Document Management Platforms (COR.TRANSFORM)
Symcor
Mississauga, ON
The Senior Manager, COR.TRANSFORM leads the team responsible for implementing, maintaining, and supporting Symcor’s Document Management platforms, ensuring solutions meet business,…
Added 2 hours ago
Lead Engineer
Lake Shore Gold
Timmins, ON
Full-time
Regular update presentations to the senior management group as well as corporate personnel are required, therefore excellent communication methods are a necessary skillset.
Added 2 hours ago
CRM & Lifecycle Marketing Specialist
Book Depot Inc.
Thorold, ON
Full-time
Manage day-to-day execution and administration of the loyalty program in alignment with the strategy and roadmap set by the Senior Customer Experience & Retention Manager.
Added 2 hours ago
Senior Manager, Balance Sheet Management - International Banking
Scotiabank
Toronto, ON
Provide timely insights and recommendations to support International Banking ALCO discussions, senior management decision-making, risk limit management, and the execution of Treasury…
Added 2 hours ago
Senior Manager, Balance Sheet Management - International Banking (Bilingual Spanish)
Scotiabank
Toronto, ON
Provide timely insights and recommendations to support International Banking ALCO discussions, senior management decision-making, risk limit management, and the execution of Treasury…
Added 2 hours ago
Head of Fraud Operations (Banking)
Wealthsimple Technologies
Remote, Canada
$155,000 to $175,000 CAD / year
Full-time · Remote
As Head of Fraud Operations (Senior Manager level), you will lead the operational engine safeguarding Wealthsimple and its clients. Overseeing a high-performing, cross-functional…
Added 2 hours ago
Manager, Maintenance Services
Dexterra
Edmonton, AB
Full-time
…maintenance personnel while leveraging the Computerized Maintenance Management System (CMMS) to drive planning, compliance, reporting, and performance measurement. The Maintenance Manager…
Added 2 hours ago
Account Manager (IT Staffing)
Procom
Vancouver, BC
Full-time
We’re growing and so can you. Learn from experienced sales leaders, access world-class training, and chart a clear path to senior sales or leadership roles.
Added 2 hours ago
National Account Manager - Western Canada (Revenue) - Hybrid
The Globe and Mail
Vancouver, BC
Work with the Media Strategists, Content Studio, Product Team, Revenue Management, and Program managers to ensure quality in execution, packaging and pricing.
Added 2 hours ago
National Account Manager - Western Canada (Revenue)
The Globe and Mail
Vancouver, BC · Calgary, AB
Work with the Media Strategists, Content Studio, Product Team, Revenue Management, and Program managers to ensure quality in execution, packaging and pricing.
Added 3 hours ago
Senior Environmental Risk Assessor
Stantec
Waterloo, ON
Full-time
In this senior role, you will act as a technical leader, project manager, mentor, and trusted advisor to clients and regulators on complex contaminated site projects across Ontario and…
Added 3 hours ago
Manager of Information Technology (Winnipeg)
Aboriginal People's Television Network Incorporated
AB · Winnipeg, MB · Inuvik, NT · Yellowknife, NT · Iqaluit, NU · Thunder Bay, ON · Toronto, ON · Ottawa, ON · Whitehorse, YT · Victoria, BC · Vancouver, BC · Halifax, NS · Calgary, AB · Corman Park No. 344, SK · BC
$98,969.29 to $134,884.98 CAD / year
Full-time
As our Manager of Information Technology, you will be a hands-on leader, personally designing, configuring, and implementing our core infrastructure. You'll drive strategic direction while…
Added 3 hours ago
Business Application Analyst III
TD
Toronto, ON
Full-time
Experienced working professional role providing specialized business application management activities, advisory or process / program support within own area of sociality
Added 3 hours ago
Project Manager, Information Technology (Temp up to 24 months)
MUNICIP. OF CLARINGTON
Bowmanville, ON
$104,564 to $127,099 CAD / year
Full-time · Temporary
We’re looking for a Project Manager, Information Technology (Temporary up to 24 months) to join Clarington’s Finance and Technology Department!
Added 3 hours ago
Data & Visual Insights Analyst
Fidelity Canada
Mississauga, ON
Full-time
The successful candidate will work closely with senior analysts and business leaders, develop technical expertise in reporting, SQL, data management, visualization, and business…

Scotiabank

Associate, Technical Support

Toronto, ON, M5H 1H1, Canada

Experience: The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Requisition ID: 270837

✈️ Take your career to its next destination.

The incumbent is responsible for technical systems and business application support to all production and client-server systems maintained within Scotia Global Asset Management.

The incumbent manages and maintains the currency of all issues which have been assigned and/or escalated for any application within the Line of Business, oversees the performance of IT systems in support and in conjunction with the Bank policy and procedures and industry best practices. Technology is a key business enabler and it is the incumbent who is responsible for ensuring reliability and availability of IT systems for the business and provides high quality customer service to its clients.

The incumbent will work with a broad range of IT Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high quality customer service to their clients.

Is this role right for you? In this role, you will:
• Provide effective day to day end user technical support to all units on production systems including PCs, Servers, printers, network communications, mobile, telephone systems and other technologies used within the respective units.
• Escalation to Manager for assistance, to quickly analyze problems and resolve escalated issues, liaise with 2nd and 3rd level support when applicable, and provide recommendations to management with regards to resolution.
• Triage and resolve as required all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Manager.
• Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
• Provide consulting and guidance on project initiatives, support testing and implementation activities for project and releases of business applications, collaborate and partner with appropriate bank resources (i.e. IT&S) to effectively develop and deploy solutions in alignment with bank standard and practices.
• Fosters ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management.
• Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to established Service Level Agreements.
• Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument.
• Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their respective support network.
• Support and backup System Support Intermediate(s) team members for Service now queues as required to respect SLA’s and maintain manageable volumes.
• Conducts debriefs on potential/impacting availability issues.
• Performs reviews of tickets within one’s own ticket queue to ensure that tickets are being created, logged and prioritized correctly using the Service Now system.
• Provides monthly reporting and analysis to Manager/Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Continuous improvement on HD operations, processes and service.
• Assist with meetings as required for project implementation as part of bank’s initiatives.
• Adhere to regulatory and Internal Bank guidelines as required and maintain awareness throughout the year with respect to ensuring the completion of all mandatory bank courses.
• Continuous development of skills and responsibilities in career development planning.
• Actively participate in individual touch bases (ITB’s) and group touch bases (GTB’s) and huddles.
• Assess individual and technical skill set capabilities, and ensure gaps are identified and addressed in the Personal Development Plan (PDP).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Undergraduate Degree in Computer Science or technical equivalent
• The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives
• Technical designations an asset (i.e. MCSE)
• The incumbents will have no direct reports
• The incumbent receives general guidance and information from the Manager or Senior Manager on a regular basis.
• The incumbents are expected to assist with meetings related to bank’s projects for any systems or software related initiative.
• The incumbent defers to the Director and/or the Vice President on all matters regarding policy, and all matters requiring escalation.
• The incumbent is expected in turn, to provide background information on all matters, as well as opinion and the effect of proposed actions to the Director to assist him/her in making decisions. In this aspect, the incumbent cooperates with the Director in making joint decisions.
• The incumbent must also work individually or within a team on a daily basis while ensuring that they adhere to the department and banks guidelines.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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More about this job

Responsibilities

Provide day-to-day technical and application support for production systems, resolve and escalate incidents, and help maintain system availability and service-level targets. Support infrastructure and application projects, manage ServiceNow ticket queues and reporting, and collaborate with business and IT teams to improve service quality.

Requirements

An undergraduate degree in Computer Science or a technical equivalent is required, along with 5–7 years of technical or practical experience across infrastructure and business applications. The role also requires strong verbal and written communication and organizational skills; technical designations such as MCSE are an asset.

Skills

Technical Support
End-User Support
Incident Management
Problem Management
Change Management
Systems Administration
Business Application Support
Troubleshooting
IT Infrastructure
Project Support
Testing and Implementation
Customer Service
Communication
Organizational Skills
ServiceNow

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Production Systems
Client-Server Systems
IT Infrastructure
Business Applications
Personal Computers
Servers
Printers
Network Communications
Mobile Devices
Telephone Systems
ServiceNow
Incident Management
Event Management
Request Fulfillment
Problem Management
Change Management
Service Level Agreements
System Availability
IT&S
Project Implementation
Release Support
Testing
Ticket Queue Management
Service Reporting
MCSE

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