Find work in Canada.

327,133 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Operations Director
GoodWork.ca
Lillooet, BC
Full-time
…support Indigenous-led approaches to justice, healing and systems change, and to build community wealth so that our communities grow and become economically resilient. Our work focuses on…
Added 3 mins ago
Project Coordinator/Senior Project Coordinator (Edmonton)
Synergy Projects Ltd.
AB · Edmonton, AB
Full-time
…specializing in general construction, design-build, and construction management services. SPL is focused on the commercial construction market, including major and structural construction…
Added 3 mins ago
Truck Receiver Operator
Roquette
Portage la Prairie, MB
Full-time
…Production Operations team. Reporting to the Unit 1 Production Manager, this position is responsible for contributing to daily KPI performance across safety, productivity and quality while…
Added 3 mins ago
Retail-Atlantic - Area Manager - NB - Cleaning Industry
United Services Group
Saint John, NB · Fredericton, NB · Moncton, NB
Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID…
Added 18 mins ago
Senior Buyer
Hatch
Vancouver, BC
Administer purchase orders, including change management, revisions, claims, back charges, and close-out activities.
Added 33 mins ago
ES-U26-40R Career Specialist, Integrated Employment Services
Springboard
Toronto, ON · Scarborough, ON
Full-time
flexibility for evenings/weekends. Schedules are subject to change to meet departmental needs.
Added 33 mins ago
Patient Care Coordinator
Fraser Health Authority
White Rock, BC
$49.2 to $67.08 CAD / hour
Part-time
This candidate is more than an experienced Registered Nurse; they are a clinical leader, mentor, advocate, and change agent. Their combination of BCCNM registration, specialized clinical…
Added 33 mins ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC
Full-time
Reporting to the Portfolio Manager and working collaboratively with your stakeholders as well as the project, change management, and training teams, the Project Manager is responsible for:
Added 33 mins ago
Research Finance Administrator, Research Accounting
University of Calgary
Calgary, AB
Full-time
…Research Finance Administrator, Research Accounting reports to the Manager, Research Accounting. This position requires strong analytical capabilities, complex problem-solving skills, sound…
Added 33 mins ago
Nurse-Led Outreach Team (NLOT) RN
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Clinical Manager, the Nurse Led Outreach Team (NLOT) Nurse provides clinical consultation, education, and mentorship to interprofessional teams within Long Term Care Homes…
Added 33 mins ago
Sr. Full Stack Engineer, TD Securities
TD
Toronto, ON
Full-time
Working closely with our business partners across trading, treasury and risk management, the successful candidate will work across a variety of projects:
Added 33 mins ago
Full-Time Retail Supervisor
Columbia Sportswear Company
Whistler, BC
Full-time
As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective operation of the store. The supervisor is responsible for providing…
Added 1 hour ago
IBM Planning Analytics / TM1 Consultants & Developers - NEW
Banking and Finance Industry
Toronto, ON
Full-time
Identify all potential Change Requests and work with designated Principal Consultant/ Project Manager on these variations
Added 1 hour ago
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…
Added 1 hour ago
Operations Manager - Electrical
Modern Niagara
Vaughan, ON
Full-time
The Operations Manager, Electrical is responsible for leading the full operational, financial, and people performance of Modern Niagara’s Electrical division. This role oversees all aspects…
Added 1 hour ago
Residential Field Technician - Simcoe Region
Intek Communications Inc.
ON · Simcoe, ON
Full-time
…Installation Technician, under the direction of the Regional Manager. The Field Service and Installation Technician will primarily be responsible to inspect, test and repair cable signals…
Added 1 hour ago
Project Manager (Construction)
Crowne Pacific Development Corp
Campbell River, BC
Full-time
Administer contracts, purchase orders, subcontracts, change management processes, and project reporting.
Added 1 hour ago
Regional Sales Manager
Keurig Dr Pepper Canada
Mississauga, ON
$95,300 to $143,000 CAD / year
Full-time
We are seeking a results-driven Regional Sales Manager (RSM) to lead a high-performing sales organization and drive profitable growth within a designated region. This is an exciting…
Added 1 hour ago
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
Full-time
Scheduled all shifts as required - Schedule subject to change
Added 1 hour ago
Facilities Maintenance Manager
Cornwall Community Hospital
Cornwall, ON
Full-time
700-1500 Monday to Friday - Schedule subject to change
Added 1 hour ago
Business Analyst – Junior - RQ00804
S M Software Solutions Inc
Toronto, ON
Full-time
The contingent resource will support EHR modernization and ONE ID Change Management and Adoption initiatives and is required to meet operational demands and support the growing portfolio of…
Added 1 hour ago
Business Analyst – Junior - RQ00804
S M Software Solutions Inc
Toronto, ON
Full-time
The contingent resource will support EHR modernization and ONE ID Change Management and Adoption initiatives and is required to meet operational demands and support the growing portfolio of…
Added 1 hour ago
Business Analyst – Junior - RQ00804
S M Software Solutions Inc
Toronto, ON
Full-time
The contingent resource will support EHR modernization and ONE ID Change Management and Adoption initiatives and is required to meet operational demands and support the growing portfolio of…
Added 1 hour ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
The Senior Program Manager will lead and support various EHR Modernization initiatives, including management of activities, issues, risks, and service change requests to ensure successful…
Added 1 hour ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
The Senior Program Manager will lead and support various EHR Modernization initiatives, including management of activities, issues, risks, and service change requests to ensure successful…

Scotiabank

Associate, Technical Support

Toronto, ON, M5H 1H1, Canada

Experience: The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Requisition ID: 270837

✈️ Take your career to its next destination.

The incumbent is responsible for technical systems and business application support to all production and client-server systems maintained within Scotia Global Asset Management.

The incumbent manages and maintains the currency of all issues which have been assigned and/or escalated for any application within the Line of Business, oversees the performance of IT systems in support and in conjunction with the Bank policy and procedures and industry best practices. Technology is a key business enabler and it is the incumbent who is responsible for ensuring reliability and availability of IT systems for the business and provides high quality customer service to its clients.

The incumbent will work with a broad range of IT Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high quality customer service to their clients.

Is this role right for you? In this role, you will:
• Provide effective day to day end user technical support to all units on production systems including PCs, Servers, printers, network communications, mobile, telephone systems and other technologies used within the respective units.
• Escalation to Manager for assistance, to quickly analyze problems and resolve escalated issues, liaise with 2nd and 3rd level support when applicable, and provide recommendations to management with regards to resolution.
• Triage and resolve as required all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Manager.
• Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
• Provide consulting and guidance on project initiatives, support testing and implementation activities for project and releases of business applications, collaborate and partner with appropriate bank resources (i.e. IT&S) to effectively develop and deploy solutions in alignment with bank standard and practices.
• Fosters ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management.
• Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to established Service Level Agreements.
• Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument.
• Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their respective support network.
• Support and backup System Support Intermediate(s) team members for Service now queues as required to respect SLA’s and maintain manageable volumes.
• Conducts debriefs on potential/impacting availability issues.
• Performs reviews of tickets within one’s own ticket queue to ensure that tickets are being created, logged and prioritized correctly using the Service Now system.
• Provides monthly reporting and analysis to Manager/Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Continuous improvement on HD operations, processes and service.
• Assist with meetings as required for project implementation as part of bank’s initiatives.
• Adhere to regulatory and Internal Bank guidelines as required and maintain awareness throughout the year with respect to ensuring the completion of all mandatory bank courses.
• Continuous development of skills and responsibilities in career development planning.
• Actively participate in individual touch bases (ITB’s) and group touch bases (GTB’s) and huddles.
• Assess individual and technical skill set capabilities, and ensure gaps are identified and addressed in the Personal Development Plan (PDP).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Undergraduate Degree in Computer Science or technical equivalent
• The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives
• Technical designations an asset (i.e. MCSE)
• The incumbents will have no direct reports
• The incumbent receives general guidance and information from the Manager or Senior Manager on a regular basis.
• The incumbents are expected to assist with meetings related to bank’s projects for any systems or software related initiative.
• The incumbent defers to the Director and/or the Vice President on all matters regarding policy, and all matters requiring escalation.
• The incumbent is expected in turn, to provide background information on all matters, as well as opinion and the effect of proposed actions to the Director to assist him/her in making decisions. In this aspect, the incumbent cooperates with the Director in making joint decisions.
• The incumbent must also work individually or within a team on a daily basis while ensuring that they adhere to the department and banks guidelines.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Apply About employer

More about this job

Responsibilities

Provide day-to-day technical and application support for production systems, resolve and escalate incidents, and help maintain system availability and service-level targets. Support infrastructure and application projects, manage ServiceNow ticket queues and reporting, and collaborate with business and IT teams to improve service quality.

Requirements

An undergraduate degree in Computer Science or a technical equivalent is required, along with 5–7 years of technical or practical experience across infrastructure and business applications. The role also requires strong verbal and written communication and organizational skills; technical designations such as MCSE are an asset.

Skills

Technical Support
End-User Support
Incident Management
Problem Management
Change Management
Systems Administration
Business Application Support
Troubleshooting
IT Infrastructure
Project Support
Testing and Implementation
Customer Service
Communication
Organizational Skills
ServiceNow

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Production Systems
Client-Server Systems
IT Infrastructure
Business Applications
Personal Computers
Servers
Printers
Network Communications
Mobile Devices
Telephone Systems
ServiceNow
Incident Management
Event Management
Request Fulfillment
Problem Management
Change Management
Service Level Agreements
System Availability
IT&S
Project Implementation
Release Support
Testing
Ticket Queue Management
Service Reporting
MCSE

Report this job