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Added 5 hours ago
Executive Assistant, Corporate Client Group
RBC
Calgary, AB
Full-time
An exciting opportunity to join our team as an Executive Assistant in Corporate Client Group’s Relationship Management team (CCG-RM). CCG-RM is dedicated to delivering a complete range of…
Added 6 hours ago
Manager, Business Operations
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…opportunities and projects are effectively coordinated from initial client engagement through scoping, costing, contracting, delivery, invoicing, and…
Added 6 hours ago
Workplace Solutions Manager
BGIS
Toronto, ON
Full-time
The Workplace Solutions Manager will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client…
Added 6 hours ago
Workplace Solutions Manager
BGIS
Toronto, ON
Full-time
The Workplace Solutions Manager will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client…
Added 7 hours ago
Manager, Business Operations
SAIT
Calgary, AB
…opportunities and projects are effectively coordinated from initial client engagement through scoping, costing, contracting, delivery, invoicing, and…
Added 8 hours ago
Director, Tax and Estate Planning
Sun Life
Vancouver, BC · AB · BC · British Columbia Telecommuters
Full-time
Client-facing expert in a wide range of legal, tax, estate and financial planning tools and processes. Role partners with Estate & Financial Planning Services (EFPS) team, Advisors and…
Added 8 hours ago
Commercial Insurance Manager
Axis Insurance
Vancouver, BC
$115,000 to $125,000 CAD / year
Full-time
Working with the Director of Commercial Lines and other department managers to develop and implement corporate initiatives as required by the Senior Management Team
Added 8 hours ago
Représentant ou représentante bilingue, Unité des solutions de service / Service Solutions Unit Representative Bilingual
Fidelity Canada
Toronto, ON · Mississauga, ON · Montreal, QC · Calgary, AB
Full-time
Rehausser l’expérience client en comprenant l’importance des enjeux, en reconnaissant ce qui doit être fait et en assumant la responsabilité personnelle de créer une expérience positive.
Added 8 hours ago
Représentant ou représentante, Unité des solutions de service / Service Solutions Unit Representative
Fidelity Canada
Toronto, ON · Mississauga, ON · Montreal, QC · Calgary, AB
Full-time
Rehausser l’expérience client en comprenant l’importance des enjeux, en reconnaissant ce qui doit être fait et en assumant la responsabilité personnelle de créer une expérience positive.
Added 9 hours ago
Sales Manager
LHM Canada Inc.
Vaughan, ON
Full-time
Solicit and book sales group bookings with 10 or more rooms per night in SMERF, Corporate, Athletic & Association, group, LNR & National accounts and events/meetings to meet and ideally…
Added 10 hours ago
Training Facilitator – OHS Programs
Manufacturing Safety Alliance of BC - Nonprofit Health & Safety Association
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Acquires and maintains a deep understanding of the facilitator materials, courseware, and trainer kits and adapts training to fit each instructional engagement and client group.
Added 10 hours ago
Physiotherapist
Lifemark Health Group
Quinte West, ON
$36.92 to $54.14 CAD / hour
Full-time
PhysioHouse Trenton clinic provide personalized, evidence-based rehabilitation for a predominantly private client population, helping individuals recover from injury, manage pain, and…
Added 11 hours ago
Workplace Solutions Manager
BGIS
Toronto, ON
Full-time
The Workplace Solutions Manager will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client…
Added 11 hours ago
Director of Finance
SHIPSHEY
Mississauga, ON
$96,666.67 to $139,200 CAD / year
Full-time
Reporting to the Chief Finance and Corporate Services Officer, the Director of Finance is responsible for strategic and operational leadership for the organization's financial management,…
Added 11 hours ago
Senior Legal Counsel
Metrolinx
Canada
Full-time
…recommendations, as necessary, to the Labour & Employment lead (Director), Legal Management Team (Directors, VPs, EVPs), Chief Legal Officer and others, including client…
Added 11 hours ago
Director, Pricing & Market Access
Arctava Canada Inc
Toronto, ON
Full-time
Role Description The Director, Pricing & Market Access will lead the design and delivery of pricing and market access strategies for our client base. Reporting to the Chief Access Officer,…
Added 13 hours ago
Associate, Technical Support
Scotiabank
Toronto, ON
The incumbent is responsible for technical systems and business application support to all production and client-server systems maintained within Scotia Global Asset Management.
Added 14 hours ago
Program Enablement, Finance and Compliance Manager - Outland Youth Employment Program
Dexterra
Thunder Bay, ON
Full-time
…audit readiness of OYEP. Reporting to the Regional Operations Director and working in close partnership with the OYEP National Operations Manager, the position provides the controls,…
Added 14 hours ago
Deal Desk Sr. Manager
Atlas HXM
Canada
…expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People"…
Added 14 hours ago
REGIONAL MANAGER - INDUSTRIAL MAINTENANCE
KPIC Maintenance Services Inc.
AB · Edmonton, AB
Full-time
KPIC Maintenance Services Inc. (a member of the FWS Group of Companies) specializing in industrial maintenance services, providing preventative and reactive solutions along with small…
Added 15 hours ago
Director, Construction Management Field
Metrolinx
Canada
Full-time
Our Capital Projects Group (CPG) workforce is made up of driven and dedicated professionals who care deeply about working together to deliver infrastructure and make a positive impact in…
Added 19 hours ago
Associate, Execution, National Client Group
National Bank of Canada
Toronto, ON
Full-time
…in accordance with Bank standards while partnering with the Director(s), National Client Group (Execution and Relationship Management), in managing and growing an existing portfolio(s) of…
Added 2 days ago
Commercial Banker Technology - Market Executive - Executive Director
JPMorgan Chase & Co.
Toronto, ON
Full-time
The Innovation Economy Technology team is part of J.P. Morgan's Commercial and Specialized Industries group. In this role you will be the focal point of client acquisition and ongoing…
Added 2 days ago
Director, Business Development -Ontario & Atlantic Canada
Stewart Title
Toronto, ON
Full-time
The Director, Residential Business Development (Ontario and Atlantic) is responsible for the oversight of the residential Business Development team in those areas.
Added 2 days ago
Occupational Therapist - Rehab
Lifemark Health Group
Saint John, NB
Full-time
Record assessment and treatment interventions in the client's chart

Scotiabank

Associate, Technical Support

Toronto, ON, M5H 1H1, Canada

Experience: The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Requisition ID: 270837

✈️ Take your career to its next destination.

The incumbent is responsible for technical systems and business application support to all production and client-server systems maintained within Scotia Global Asset Management.

The incumbent manages and maintains the currency of all issues which have been assigned and/or escalated for any application within the Line of Business, oversees the performance of IT systems in support and in conjunction with the Bank policy and procedures and industry best practices. Technology is a key business enabler and it is the incumbent who is responsible for ensuring reliability and availability of IT systems for the business and provides high quality customer service to its clients.

The incumbent will work with a broad range of IT Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high quality customer service to their clients.

Is this role right for you? In this role, you will:
• Provide effective day to day end user technical support to all units on production systems including PCs, Servers, printers, network communications, mobile, telephone systems and other technologies used within the respective units.
• Escalation to Manager for assistance, to quickly analyze problems and resolve escalated issues, liaise with 2nd and 3rd level support when applicable, and provide recommendations to management with regards to resolution.
• Triage and resolve as required all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Manager.
• Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
• Provide consulting and guidance on project initiatives, support testing and implementation activities for project and releases of business applications, collaborate and partner with appropriate bank resources (i.e. IT&S) to effectively develop and deploy solutions in alignment with bank standard and practices.
• Fosters ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management.
• Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to established Service Level Agreements.
• Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument.
• Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their respective support network.
• Support and backup System Support Intermediate(s) team members for Service now queues as required to respect SLA’s and maintain manageable volumes.
• Conducts debriefs on potential/impacting availability issues.
• Performs reviews of tickets within one’s own ticket queue to ensure that tickets are being created, logged and prioritized correctly using the Service Now system.
• Provides monthly reporting and analysis to Manager/Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Continuous improvement on HD operations, processes and service.
• Assist with meetings as required for project implementation as part of bank’s initiatives.
• Adhere to regulatory and Internal Bank guidelines as required and maintain awareness throughout the year with respect to ensuring the completion of all mandatory bank courses.
• Continuous development of skills and responsibilities in career development planning.
• Actively participate in individual touch bases (ITB’s) and group touch bases (GTB’s) and huddles.
• Assess individual and technical skill set capabilities, and ensure gaps are identified and addressed in the Personal Development Plan (PDP).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Undergraduate Degree in Computer Science or technical equivalent
• The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives
• Technical designations an asset (i.e. MCSE)
• The incumbents will have no direct reports
• The incumbent receives general guidance and information from the Manager or Senior Manager on a regular basis.
• The incumbents are expected to assist with meetings related to bank’s projects for any systems or software related initiative.
• The incumbent defers to the Director and/or the Vice President on all matters regarding policy, and all matters requiring escalation.
• The incumbent is expected in turn, to provide background information on all matters, as well as opinion and the effect of proposed actions to the Director to assist him/her in making decisions. In this aspect, the incumbent cooperates with the Director in making joint decisions.
• The incumbent must also work individually or within a team on a daily basis while ensuring that they adhere to the department and banks guidelines.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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More about this job

Responsibilities

Provide day-to-day technical and application support for production systems, resolve and escalate incidents, and help maintain system availability and service-level targets. Support infrastructure and application projects, manage ServiceNow ticket queues and reporting, and collaborate with business and IT teams to improve service quality.

Requirements

An undergraduate degree in Computer Science or a technical equivalent is required, along with 5–7 years of technical or practical experience across infrastructure and business applications. The role also requires strong verbal and written communication and organizational skills; technical designations such as MCSE are an asset.

Skills

Technical Support
End-User Support
Incident Management
Problem Management
Change Management
Systems Administration
Business Application Support
Troubleshooting
IT Infrastructure
Project Support
Testing and Implementation
Customer Service
Communication
Organizational Skills
ServiceNow

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Production Systems
Client-Server Systems
IT Infrastructure
Business Applications
Personal Computers
Servers
Printers
Network Communications
Mobile Devices
Telephone Systems
ServiceNow
Incident Management
Event Management
Request Fulfillment
Problem Management
Change Management
Service Level Agreements
System Availability
IT&S
Project Implementation
Release Support
Testing
Ticket Queue Management
Service Reporting
MCSE

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