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Added 16 mins ago
Part-Time Budget Officer, International Education Centre
Algonquin College of Applied Arts and Technology
Ottawa, ON
Part-time
…information for decision making by the Finance Manager, Director, Associate Directors, Managers and Project Leads of the…
Added 18 mins ago
Customer Experience Associate
TD
North Vancouver, BC
Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 18 mins ago
Personal Banking Associate
TD
Saskatoon, SK
Full-time
…them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 18 mins ago
PIA Client Service Associate
TD
Toronto, ON
Full-time
…so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of…
Added 18 mins ago
Senior Customer Experience Associate - Panorama Place, BC (30Hours/Week)
Scotiabank
Panorama, BC
…and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 1 hour ago
Wealth Associate
National Bank of Canada
Brossard, QC
Full-time
At least one year of relevant experience in a related field such as banking operations, customer service, or administration
Added 1 hour ago
Sr. Manager & Team Lead, Business Banking
CIBC
Tecumseh, ON
Full-time
As the Senior Manager & Team Lead, Business Banking you’ll responsible for building, developing and leading a team of Relationship Managers, Business Advisors and/or Associate Business…
Added 1 hour ago
Business Development Associate, Wealth Management
Canaccord Genuity Group Inc.
Toronto, ON
Full-time
…management. Canaccord Genuity Capital Markets provides investment banking, M&A advisory, equity research, and sales and trading services to institutional and corporate clients across North…
Added 2 hours ago
Wealth Associate
National Bank of Canada
Montreal, QC
Full-time
A career as a Wealth Associate in the Exclusive Remote Advisory Services team at National Bank means supporting our clients in achieving their life goals. In this role, you help National…
Added 2 hours ago
Wealth Associate Sudbury
Scotiabank
Sudbury, ON
The Associate contributes to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed / delivered in…
Added 2 hours ago
Retail Sales Associate
Canna Cabana
Saskatoon, SK
Part-time
…cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis,…
Added 2 hours ago
Associate/Sr. Associate, Investments - Capital Partnerships
Brookfield
Toronto, ON
Full-time
…business) and a utility and independent power producer with operations in the Caribbean and Latin America, as well as both operating assets and a development pipeline of carbon capture and…
Added 2 hours ago
Director of Financial Services
Emily Carr University of Art and Design
Vancouver, BC
$125,478 to $167,305 CAD / year
Full-time
…administration of financial policy, the overall management of accounting operations, financial report systems, and the monitoring of financial performance in accordance with University…
Added 3 hours ago
Wealth Operations Analyst I - TD Asset Management
TD
Toronto, ON · Regina, SK
Full-time
…management and research teams with more than 220 Portfolio Managers, Associate Portfolio Managers, Traders and…
Added 3 hours ago
Associate Vice President (AVP) - CAD P&C Accounting and Reconciliation Operations
TD
Dieppe, NB
Full-time
The AVP, CAD P&C Accounting and Reconciliation Operations, is accountable for leading the end-to-end delivery of accounting, reconciliation, financial reporting and operational finance…
Added 3 hours ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…technical resources, and methodological tools to facilitate data operations across the full study lifecycle. Reporting to the Associate Director (scientific) and the CORE Manager…
Added 4 hours ago
Senior Associate Crypto Platform Engineer
Scotiabank
Toronto, ON
As a Senior Associate Crypto Platform Engineer, you will be a core member of the Crypto Engineering pillar, responsible for providing technology operations support for the deployment of…
Added 4 hours ago
Retail Sales Associate
Canna Cabana
Mississauga, ON · Winston Churchill, Mississauga, ON
$17.6 to $18.5 CAD / hour
Part-time
…cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis,…
Added 5 hours ago
Part-Time Budget Officer, International Education Centre
Algonquin College
Ottawa, ON
Part-time
…information for decision making by the Finance Manager, Director, Associate Directors, Managers and Project Leads of the…
Added 6 hours ago
Associate, Technical Support
Scotiabank
Toronto, ON
…call closure, types of calls etc. Continuous improvement on HD operations, processes and…
Added 6 hours ago
Personal Banking Associate Trainee Future Opportunities (Richmond Hill, Newmarket, Aurora, North York and Vaughan)
TD
Aurora, ON · Richmond Hill, ON · Newmarket, ON
Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member to resolve their financial…
Added 6 hours ago
Associate/Sr. Associate, Investments - Capital Partnerships
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
…business) and a utility and independent power producer with operations in the Caribbean and Latin America, as well as both operating assets and a development pipeline of carbon capture and…
Added 6 hours ago
Bilingual Banking Associate
BeachHead
Montreal, QC
$17.6 to $26.83 CAD / hour
Contract
Working with one of our top financial clients, this role calls for a Bilingual Banking Associate. This position offers an opportunity to contribute to a leading financial institution in a…
Added 7 hours ago
Customer Experience Associate - Centerpoint Mall, North York, ON (22.50 hours/week)
Scotiabank
Toronto, ON · North York, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 7 hours ago
PIA Client Relationship Associate
TD
Toronto, ON
Full-time
…so, then apply for the position of PIA Client Relationship Associate today. In this role, you will provide business and relationship management to Investment Advisors (IAs) to enable them…

Scotiabank

Associate, Technical Support

Toronto, ON, M5H 1H1, Canada

Experience: The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Requisition ID: 270837

✈️ Take your career to its next destination.

The incumbent is responsible for technical systems and business application support to all production and client-server systems maintained within Scotia Global Asset Management.

The incumbent manages and maintains the currency of all issues which have been assigned and/or escalated for any application within the Line of Business, oversees the performance of IT systems in support and in conjunction with the Bank policy and procedures and industry best practices. Technology is a key business enabler and it is the incumbent who is responsible for ensuring reliability and availability of IT systems for the business and provides high quality customer service to its clients.

The incumbent will work with a broad range of IT Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high quality customer service to their clients.

Is this role right for you? In this role, you will:
• Provide effective day to day end user technical support to all units on production systems including PCs, Servers, printers, network communications, mobile, telephone systems and other technologies used within the respective units.
• Escalation to Manager for assistance, to quickly analyze problems and resolve escalated issues, liaise with 2nd and 3rd level support when applicable, and provide recommendations to management with regards to resolution.
• Triage and resolve as required all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Manager.
• Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
• Provide consulting and guidance on project initiatives, support testing and implementation activities for project and releases of business applications, collaborate and partner with appropriate bank resources (i.e. IT&S) to effectively develop and deploy solutions in alignment with bank standard and practices.
• Fosters ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management.
• Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to established Service Level Agreements.
• Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument.
• Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their respective support network.
• Support and backup System Support Intermediate(s) team members for Service now queues as required to respect SLA’s and maintain manageable volumes.
• Conducts debriefs on potential/impacting availability issues.
• Performs reviews of tickets within one’s own ticket queue to ensure that tickets are being created, logged and prioritized correctly using the Service Now system.
• Provides monthly reporting and analysis to Manager/Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Continuous improvement on HD operations, processes and service.
• Assist with meetings as required for project implementation as part of bank’s initiatives.
• Adhere to regulatory and Internal Bank guidelines as required and maintain awareness throughout the year with respect to ensuring the completion of all mandatory bank courses.
• Continuous development of skills and responsibilities in career development planning.
• Actively participate in individual touch bases (ITB’s) and group touch bases (GTB’s) and huddles.
• Assess individual and technical skill set capabilities, and ensure gaps are identified and addressed in the Personal Development Plan (PDP).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Undergraduate Degree in Computer Science or technical equivalent
• The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives
• Technical designations an asset (i.e. MCSE)
• The incumbents will have no direct reports
• The incumbent receives general guidance and information from the Manager or Senior Manager on a regular basis.
• The incumbents are expected to assist with meetings related to bank’s projects for any systems or software related initiative.
• The incumbent defers to the Director and/or the Vice President on all matters regarding policy, and all matters requiring escalation.
• The incumbent is expected in turn, to provide background information on all matters, as well as opinion and the effect of proposed actions to the Director to assist him/her in making decisions. In this aspect, the incumbent cooperates with the Director in making joint decisions.
• The incumbent must also work individually or within a team on a daily basis while ensuring that they adhere to the department and banks guidelines.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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More about this job

Responsibilities

Provide day-to-day technical and application support for production systems, resolve and escalate incidents, and help maintain system availability and service-level targets. Support infrastructure and application projects, manage ServiceNow ticket queues and reporting, and collaborate with business and IT teams to improve service quality.

Requirements

An undergraduate degree in Computer Science or a technical equivalent is required, along with 5–7 years of technical or practical experience across infrastructure and business applications. The role also requires strong verbal and written communication and organizational skills; technical designations such as MCSE are an asset.

Skills

Technical Support
End-User Support
Incident Management
Problem Management
Change Management
Systems Administration
Business Application Support
Troubleshooting
IT Infrastructure
Project Support
Testing and Implementation
Customer Service
Communication
Organizational Skills
ServiceNow

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Production Systems
Client-Server Systems
IT Infrastructure
Business Applications
Personal Computers
Servers
Printers
Network Communications
Mobile Devices
Telephone Systems
ServiceNow
Incident Management
Event Management
Request Fulfillment
Problem Management
Change Management
Service Level Agreements
System Availability
IT&S
Project Implementation
Release Support
Testing
Ticket Queue Management
Service Reporting
MCSE

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