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Added 17 mins ago
Supply Chain and Planning Manager
Schneider Electric
AB · Edmonton, AB
$114,750 to $162,000 CAD / year
Full-time
Join us as our Supply Chain & Planning Manager and help ensure the right materials are available at the right time to support our customers and operations.
Added 17 mins ago
Senior Manager Process Re-Engineering
RBC
Toronto, ON
Full-time
As the Senior Manager, Process Re-engineering, in Operations Process Engineering (OPE), you will report to the Director Operations Process Re-Engineering Practice & Optimization and play a…
Added 17 mins ago
Senior Manager, Employee Expenses Category
RBC
Toronto, ON
Full-time
Lead end-to-end sourcing events (RFP/RFI), develop evaluation criteria, and negotiate commercial terms, SLAs, and contracts with vendor support
Added 31 mins ago
Human Resources Generalist - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
Full-time
…services across the organization. Reporting directly to the Senior Manager, Human Resources & Office Management, this role serves as a key operational resource within the HR function,…
Added 46 mins ago
Actuarial Manager, Large Accounts Pricing
Aviva Canada
Toronto, ON
Full-time
We are seeking an Actuarial Manager to join our dynamic and high performing Large Accounts Pricing team. The Large Accounts Pricing team is responsible for supporting the pricing and…
Added 46 mins ago
Actuarial Manager, Large Accounts Pricing
Aviva Canada
Markham, ON
Full-time
We are seeking an Actuarial Manager to join our dynamic and high performing Large Accounts Pricing team. The Large Accounts Pricing team is responsible for supporting the pricing and…
Added 46 mins ago
Senior Project Manager
Jacobs
Burnaby, BC
$150,000 to $220,500 USD / year
Full-time
…transportation infrastructure investments in British Columbia. As a Senior Project Manager, you'll be responsible for leading the delivery of major transportation infrastructure projects…
Added 48 mins ago
Junior Category Manager- Upholstery
Article
Vancouver, BC
$80,000 to $90,000 CAD / year
Full-time
You’ll be part of the Category Management team, working under the guidance of the Category Manager to solve product assortment, pricing, and execution challenges across Small Bodies & Made…
Added 1 hour ago
Senior Manager, Digital Investments Distribution - International Wealth Management (English/Spanish)
Scotiabank
Toronto, ON
The Senior Manager, Digital Investments Distribution is responsible for driving the development and execution of digital distribution capabilities across markets, enabling scalable and…
Added 1 hour ago
Senior Manager, Process Optimization, Accelerate the Close (ATC) - Finance
Scotiabank
Toronto, ON
Reporting to the Director, Head of Business Solutions & Transformation, the Senior Manager, Process Optimization supports the ATC Team with successful delivery of the Accelerate the Close…
Added 1 hour ago
Sr. Credit Solutions Associate, Commercial Banking (Contract) opened to Kelowna, Van. or Langley
Scotiabank
Kelowna, BC
Senior Credit Solutions Associate, Canadian Commercial Banking - Vancouver, Kelowna or Langley areas
Added 1 hour ago
Senior Manager, Credit Management
TD
Toronto, ON
Full-time
May actively structure more complex deals in the unit or market together with the relationship management team
Added 1 hour ago
Superintendents (CB)
Clark Builders
Edmonton, AB
Full-time
Reports to: Senior Superintendent, Field Operations Manager
Added 1 hour ago
Director, Preconstruction West - Canem
Canem Systems Ltd.
Calgary, AB
Full-time
Reporting to the Senior Director, Pre-Construction, the Director, Pre-construction establishes and maintains company-wide preconstruction processes, including those for estimating and…
Added 1 hour ago
Senior Relationship Manager, Agriculture Commercial Financing
FCC / FAC
La Crête, AB
Full-time
As a Senior Relationship Manager, Agriculture Commercial Financing, you’ll lead a complex portfolio of agriculture customers, building trusted, long-term partnerships and delivering…
Added 1 hour ago
Senior Account Executive, Strategic Accounts
Saskatchewan Blue Cross
Saskatoon, SK
Full-time
Reporting to the Manager, Group Benefits, the Senior Account Executive, Strategic Accounts is responsible for the acquisition, growth, profitability and retention of Saskatchewan Blue…
Added 1 hour ago
Senior Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
Full-time
We are recruiting for a Senior Commercial Lines Insurance Account Manager for a well-established brokerage in the North York, ON area.
Added 1 hour ago
Senior Technical Sourcing Specialist
Amphenol Communications Solutions
Markham, ON
Full-time
…interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of…
Added 1 hour ago
CLSU Manager (Commercial Support) - Insurance
JobsMedia.io
Toronto, ON
Full-time
We’re looking for a CLSU (Commercial Lines Support Unit) Manager in Toronto. This is a "people-first" leadership role responsible for driving operational excellence across the support unit.
Added 1 hour ago
Sr. Manager Logistics
TalentSphere Staffing Solutions
Calgary, AB
Full-time
Our client, an established organization with a complex multi-location distribution network, is seeking a Senior Manager of Logistics to lead the continued development of its logistics and…
Added 1 hour ago
Lead Analytics Solutions Developer
Enercare Inc.
Markham, ON
Full-time
Reports to: Senior Manager, Data Strategy & Analytics
Added 1 hour ago
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
Full-time
…interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of…
Added 1 hour ago
Regional Portfolio Manager - Edmonton
Strategic Group
Edmonton, AB
Reporting to the Vice President, Property Management, the Regional Portfolio Manager provides leadership across the portfolio, with a focus on occupancy, renewals, revenue, collections,…
Added 1 hour ago
Regional Portfolio Manager - Calgary
Strategic Group
Calgary, AB
Reporting to the Vice President, Property Management, the Regional Portfolio Manager provides leadership across the portfolio, with a focus on occupancy, renewals, revenue, collections,…
Added 1 hour ago
Director of Finance
MacKay Contracting
Cranbrook, BC
You will work closely with the COO, CEO, General Manager, Operations, Estimating and Equipment teams. You will lead the Corporate Controller and help build the finance team, systems and…

Scotiabank

Associate, Technical Support

Toronto, ON, M5H 1H1, Canada

Experience: The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Requisition ID: 270837

✈️ Take your career to its next destination.

The incumbent is responsible for technical systems and business application support to all production and client-server systems maintained within Scotia Global Asset Management.

The incumbent manages and maintains the currency of all issues which have been assigned and/or escalated for any application within the Line of Business, oversees the performance of IT systems in support and in conjunction with the Bank policy and procedures and industry best practices. Technology is a key business enabler and it is the incumbent who is responsible for ensuring reliability and availability of IT systems for the business and provides high quality customer service to its clients.

The incumbent will work with a broad range of IT Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high quality customer service to their clients.

Is this role right for you? In this role, you will:
• Provide effective day to day end user technical support to all units on production systems including PCs, Servers, printers, network communications, mobile, telephone systems and other technologies used within the respective units.
• Escalation to Manager for assistance, to quickly analyze problems and resolve escalated issues, liaise with 2nd and 3rd level support when applicable, and provide recommendations to management with regards to resolution.
• Triage and resolve as required all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Manager.
• Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
• Provide consulting and guidance on project initiatives, support testing and implementation activities for project and releases of business applications, collaborate and partner with appropriate bank resources (i.e. IT&S) to effectively develop and deploy solutions in alignment with bank standard and practices.
• Fosters ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management.
• Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to established Service Level Agreements.
• Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument.
• Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their respective support network.
• Support and backup System Support Intermediate(s) team members for Service now queues as required to respect SLA’s and maintain manageable volumes.
• Conducts debriefs on potential/impacting availability issues.
• Performs reviews of tickets within one’s own ticket queue to ensure that tickets are being created, logged and prioritized correctly using the Service Now system.
• Provides monthly reporting and analysis to Manager/Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Continuous improvement on HD operations, processes and service.
• Assist with meetings as required for project implementation as part of bank’s initiatives.
• Adhere to regulatory and Internal Bank guidelines as required and maintain awareness throughout the year with respect to ensuring the completion of all mandatory bank courses.
• Continuous development of skills and responsibilities in career development planning.
• Actively participate in individual touch bases (ITB’s) and group touch bases (GTB’s) and huddles.
• Assess individual and technical skill set capabilities, and ensure gaps are identified and addressed in the Personal Development Plan (PDP).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Undergraduate Degree in Computer Science or technical equivalent
• The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives
• Technical designations an asset (i.e. MCSE)
• The incumbents will have no direct reports
• The incumbent receives general guidance and information from the Manager or Senior Manager on a regular basis.
• The incumbents are expected to assist with meetings related to bank’s projects for any systems or software related initiative.
• The incumbent defers to the Director and/or the Vice President on all matters regarding policy, and all matters requiring escalation.
• The incumbent is expected in turn, to provide background information on all matters, as well as opinion and the effect of proposed actions to the Director to assist him/her in making decisions. In this aspect, the incumbent cooperates with the Director in making joint decisions.
• The incumbent must also work individually or within a team on a daily basis while ensuring that they adhere to the department and banks guidelines.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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More about this job

Responsibilities

Provide day-to-day technical and application support for production systems, resolve and escalate incidents, and help maintain system availability and service-level targets. Support infrastructure and application projects, manage ServiceNow ticket queues and reporting, and collaborate with business and IT teams to improve service quality.

Requirements

An undergraduate degree in Computer Science or a technical equivalent is required, along with 5–7 years of technical or practical experience across infrastructure and business applications. The role also requires strong verbal and written communication and organizational skills; technical designations such as MCSE are an asset.

Skills

Technical Support
End-User Support
Incident Management
Problem Management
Change Management
Systems Administration
Business Application Support
Troubleshooting
IT Infrastructure
Project Support
Testing and Implementation
Customer Service
Communication
Organizational Skills
ServiceNow

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Production Systems
Client-Server Systems
IT Infrastructure
Business Applications
Personal Computers
Servers
Printers
Network Communications
Mobile Devices
Telephone Systems
ServiceNow
Incident Management
Event Management
Request Fulfillment
Problem Management
Change Management
Service Level Agreements
System Availability
IT&S
Project Implementation
Release Support
Testing
Ticket Queue Management
Service Reporting
MCSE

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