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Added 24 mins ago
Project Engineer
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
Reporting to the Manager, Tailings, Water and Environment, you will be part of the TMA Department. As a Project Engineer, you will support the delivery of site‑based capital projects and…
Added 24 mins ago
Research Coordinator III, MAP Cntr for Urban Health Solutions
St. Michael's Hospital
Toronto, ON
Temporary
…Arrangements policy, a minimum of 60% of shifts are worked on-site (including weekly in-person team meetings) and up to a maximum of 40% of shifts per pay period may be worked remotely,…
Added 24 mins ago
Brand Marketing Specialist
Insight Global
Brampton, ON
$22 to $24 CAD / hour
Contract
Work Arrangement: 3x weekly on site in Brampton, ON
Added 24 mins ago
Director of Growth
Kotn
Toronto, ON
$130,000 to $150,000 CAD / year
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Added 24 mins ago
Scotia Jarislowsky Fraser Portfolio Administrator - Burlington
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Escalating issues to the Relationship Managers and or Governance & Operations Manager as appropriate
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Added 24 mins ago
Pharmacy Manager
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$130,000 to $140,000 CAD / year
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As Pharmacy Manager, you will be accountable for the overall operations, performance, and regulatory standing of our Richmond Hill pharmacy. You will lead with ownership and accountability,…
Added 24 mins ago
Engineering Intern, Project Management
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Department Head, Applied Politics and Public Affairs
MaKami College
AB · Edmonton, AB
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This position is responsible for managing the daily operations of the Applied Politics & Public Affairs Specialist (AP) diploma, including occasional instruction of specific short courses,…
Added 25 mins ago
Manager, Expense Management Canadian Banking - Finance
Scotiabank
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…Automotive Lending, Small Business and Commercial Banking areas. The Manager will be a member of the Expense Management Team. Expense Planning is a critical function for the Canadian…
Added 25 mins ago
Wealth Associate Sudbury
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Sudbury, ON
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Added 25 mins ago
Project Manager
ATCO
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Full-time
ATCO Frontec is seeking an experienced Project Manager to lead the safe, compliant, and effective delivery of mine water treatment operations in Yellowknife, Northwest Territories. This is…
Added 25 mins ago
Jr. Specialist, IT Operations
Aecon
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Reporting to the Manager, IT Operations, the Jr. IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for Project offices, job…
Added 25 mins ago
RME Planner
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…Enterprise Asset Management (EAM) team as well as the Reliability Manager to maximize material handling equipment uptime for Operations associates. This position is responsible for…
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Operations Program Analyst / Engineer
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Titre du poste : Operations Program Engineer-Analyst
Added 40 mins ago
Maintenance Supervisor (Afternoon Shift)
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Added 40 mins ago
Group Manager, Brewing
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Vancouver, BC
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SHIFTS: 8:00am-4:00pm, Flexible schedule needed as site requires
Added 40 mins ago
Millwright
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…nutritious, and affordable eggs and egg products. Across our operations, spanning 7 farms, 8 grading stations, 3 processing plants, and 2 distribution centres, we collect, grade, boil,…
Added 40 mins ago
Pharmacy Manager – Full-Time (On site, Richmond Hill, ON)
Felix
Richmond Hill, ON
$130,000 to $140,000 CAD / year
Full-time
As Pharmacy Manager, you will be accountable for the overall operations, performance, and regulatory standing of our Richmond Hill pharmacy. You will lead with ownership and accountability,…
Added 40 mins ago
Manager, Maintenance Services
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Edmonton, AB
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Summary: Reporting to the Divisional Vice President, West, the Maintenance Manager is responsible for leading and overseeing facility maintenance programs across all Western Canada…
Added 54 mins ago
Multi-Unit Restaurant Leader
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The Senior Multi-Unit Restaurant Manager has responsibilities for all areas and aspects of multi-unit restaurant operations within an airport. Managerial tasks to include, but not limited…
Added 54 mins ago
Health Safety Environment Advisor
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Reporting to the Senior Manager of HSE, the HSE Advisor is responsible for providing support to operations, guiding site staff with respect to company and client safety practices, policies,…
Added 54 mins ago
Manager of Facilities Operations
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Sudbury, ON · Greater Sudbury Metropolitan Area
$96,605.64 to $120,757.06 CAD / year
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St. Joseph’s Health Centre of Sudbury is seeking an experienced and collaborative Manager of Facilities Operations to join our Corporate Services team. Reporting to the Director of Planning…
Added 54 mins ago
Permanent Lead Hand Caretaker (1.0 FTE)
Renfrew County Catholic District School Board
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RESPONSIBILITIES: Reporting to the Manager of Plant Services or Plant Services designate, the incumbent is responsible to lead, motivate and coordinate a team of custodians, ensuring Board…
Added 54 mins ago
Thermal Maintenance & Operations Manager - Campbell River
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Full-time
We are seeking an experienced Maintenance and Operations Manager with the ability to supervise and provide technical direction to staff engaged in the operation and maintenance of a thermal…

Scotiabank

Associate, Technical Support

Toronto, ON, M5H 1H1, Canada

Experience: The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Requisition ID: 270837

✈️ Take your career to its next destination.

The incumbent is responsible for technical systems and business application support to all production and client-server systems maintained within Scotia Global Asset Management.

The incumbent manages and maintains the currency of all issues which have been assigned and/or escalated for any application within the Line of Business, oversees the performance of IT systems in support and in conjunction with the Bank policy and procedures and industry best practices. Technology is a key business enabler and it is the incumbent who is responsible for ensuring reliability and availability of IT systems for the business and provides high quality customer service to its clients.

The incumbent will work with a broad range of IT Professionals and will be a key resource to their IT&S direct reporting manager & Systems Support Intermediates, leveraging his/her skill set to ensure that IT&S solutions provide high quality customer service to their clients.

Is this role right for you? In this role, you will:
• Provide effective day to day end user technical support to all units on production systems including PCs, Servers, printers, network communications, mobile, telephone systems and other technologies used within the respective units.
• Escalation to Manager for assistance, to quickly analyze problems and resolve escalated issues, liaise with 2nd and 3rd level support when applicable, and provide recommendations to management with regards to resolution.
• Triage and resolve as required all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Manager.
• Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems.
• Provide consulting and guidance on project initiatives, support testing and implementation activities for project and releases of business applications, collaborate and partner with appropriate bank resources (i.e. IT&S) to effectively develop and deploy solutions in alignment with bank standard and practices.
• Fosters ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management.
• Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to established Service Level Agreements.
• Ensures customers are fully satisfied with the service and support received, utilizing surveys as a measurable instrument.
• Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their respective support network.
• Support and backup System Support Intermediate(s) team members for Service now queues as required to respect SLA’s and maintain manageable volumes.
• Conducts debriefs on potential/impacting availability issues.
• Performs reviews of tickets within one’s own ticket queue to ensure that tickets are being created, logged and prioritized correctly using the Service Now system.
• Provides monthly reporting and analysis to Manager/Senior Manager and Director on call volumes, turnaround time for call closure, types of calls etc. Continuous improvement on HD operations, processes and service.
• Assist with meetings as required for project implementation as part of bank’s initiatives.
• Adhere to regulatory and Internal Bank guidelines as required and maintain awareness throughout the year with respect to ensuring the completion of all mandatory bank courses.
• Continuous development of skills and responsibilities in career development planning.
• Actively participate in individual touch bases (ITB’s) and group touch bases (GTB’s) and huddles.
• Assess individual and technical skill set capabilities, and ensure gaps are identified and addressed in the Personal Development Plan (PDP).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Undergraduate Degree in Computer Science or technical equivalent
• The incumbent is required to have 5-7 years technical/practical work experience including a range of knowledge covering infrastructure, business applications.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives
• Technical designations an asset (i.e. MCSE)
• The incumbents will have no direct reports
• The incumbent receives general guidance and information from the Manager or Senior Manager on a regular basis.
• The incumbents are expected to assist with meetings related to bank’s projects for any systems or software related initiative.
• The incumbent defers to the Director and/or the Vice President on all matters regarding policy, and all matters requiring escalation.
• The incumbent is expected in turn, to provide background information on all matters, as well as opinion and the effect of proposed actions to the Director to assist him/her in making decisions. In this aspect, the incumbent cooperates with the Director in making joint decisions.
• The incumbent must also work individually or within a team on a daily basis while ensuring that they adhere to the department and banks guidelines.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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More about this job

Responsibilities

Provide day-to-day technical and application support for production systems, resolve and escalate incidents, and help maintain system availability and service-level targets. Support infrastructure and application projects, manage ServiceNow ticket queues and reporting, and collaborate with business and IT teams to improve service quality.

Requirements

An undergraduate degree in Computer Science or a technical equivalent is required, along with 5–7 years of technical or practical experience across infrastructure and business applications. The role also requires strong verbal and written communication and organizational skills; technical designations such as MCSE are an asset.

Skills

Technical Support
End-User Support
Incident Management
Problem Management
Change Management
Systems Administration
Business Application Support
Troubleshooting
IT Infrastructure
Project Support
Testing and Implementation
Customer Service
Communication
Organizational Skills
ServiceNow

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Production Systems
Client-Server Systems
IT Infrastructure
Business Applications
Personal Computers
Servers
Printers
Network Communications
Mobile Devices
Telephone Systems
ServiceNow
Incident Management
Event Management
Request Fulfillment
Problem Management
Change Management
Service Level Agreements
System Availability
IT&S
Project Implementation
Release Support
Testing
Ticket Queue Management
Service Reporting
MCSE

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