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Added 23 days ago
BC
Registered Nurse - Complex Care (C4)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Medically Complex Care, the successful applicant will be responsible for comprehensive nursing care in the Medically Complex program and must meet the…
Added 23 days ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Reporting to the Manager of Infection Prevention and Control, the Infection Control Professional (ICP) will act as support with the ongoing implementation, development and…
Added 23 days ago
NG
Talent & Workforce Planning Manager
NFI Group Inc.
Winnipeg, MB
- Full-time
Evaluate program and assessment effectiveness and use data to identify opportunities for improvement
Added 23 days ago
Bilingual Client Service Representative
Scotiabank
Ottawa, ON
…regulations, internal policies, and procedures Reporting to the Manager, Client Services, as a Client Service Representative, you will be responsible for responding to and providing timely…
Added 23 days ago
SG
Key Account Sales Manager
Smiths Group
Mississauga, ON
- Full-time
As a Sales Key Account Manager, you will directly manage the day-to-day account management responsibilities of one or more of Smiths Detections’ key customers. This role provides service…
Added 24 days ago
LF
Partenaire d’affaires, talents et culture (Bilingue) / Business Partner, Talent and Culture (Bilingual)
La Fromagerie Coopéerative St-Albert
ON · The Nation/La Nation, ON
- $75,000 to $90,000 CAD / year
- Full-time
· Support them in onboarding, engagement, development, recognition and retention.
Added 25 days ago
XI
Manager, Customer Intelligence
Xplore Inc
Markham, ON
- Full-time
We're looking for a Manager, Customer Intelligence, based in Markham office (2-3 days a week) to help build and operationalize Xplore's customer and market understanding, supporting the…
Added 25 days ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 25 days ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Endometriosis Research Program at the Research Institute of the McGill University Health Centre conducts patient-oriented clinical and epidemiological research aimed at improving the…
Added 25 days ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Reporting to the Manager of Infection Prevention and Control, the Infection Control Professional (ICP) will act as support with the ongoing implementation, development and…
Added 25 days ago
BC
Registered Nurse - Complex Care (C4)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Medically Complex Care, the successful applicant will be responsible for comprehensive nursing care in the Medically Complex program and must meet the…
Added 25 days ago
K
Senior Manager, Loyalty and Digital
KFC
Vaughan, ON
- Full-time
Leverage data and insights to continuously optimize program performance and personalization.
Added 25 days ago
O
Client Success Services Program Manager
OpenText
Waterloo, ON
- Full-time
As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 25 days ago
NT
Human Resources & Policy Coordinator
Noojmowin Teg Health Centre
Little Current, ON
- Full-time
Reporting to the Human Resources Manager, the Human Resources & Policy Coordinator provides support in the development, implementation, organization, and ongoing maintenance of Noojmowin…
Added 25 days ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The HR Manager will provide HR leadership and advisory support to an assigned portfolio of clinical and corporate departments while also providing operational oversight to HR Consultants,…
Added 25 days ago
AC
Full-time Student Success Specialist (Pembroke)
Algonquin College
Pembroke, ON
- Full-time
…enrollment management by successfully implementing core student retention strategies, identifying process improvements and recommending new initiatives. As part of their duties, the…
Added 25 days ago
Sr. Analyst, Digital Analytics
Rogers Communications
Toronto, ON
The Digital Data Analytics Senior Analyst plays a key role in analyzing customer behaviour across digital platforms and translating data into actionable insights that improve customer…
Added 25 days ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Reporting to the Manager of Infection Prevention and Control, the Infection Control Professional (ICP) will act as support with the ongoing implementation, development and…
Added 25 days ago
Manager, Recruitment and Professional Development
Dentons
Calgary, AB
…Calgary Office Managing Partner and their leadership team, the Manager, Recruitment and Professional Development, Calgary is responsible for the coordination, administration and…
Added 25 days ago
A
Employer Liaison/Coach
Achēv
Mississauga, ON
- Full-time
Work with the project team to accurately input key data and statistics for monthly and quarterly reports, as dictated by Achev and MLITSD, for the Program Manager’s review.
Added 25 days ago
XI
Manager, Customer Intelligence
Xplore Inc.
Markham, ON
- Full-time
We're looking for a Manager, Customer Intelligence, based in Markham office (2-3 days a week) to help build and operationalize Xplore's customer and market understanding, supporting the…
Added 25 days ago
Manager, Test Development Engineering
Celestica International LP
Newmarket, ON
The Manager, Test Development Engineering leads the development and delivery of test solutions used in manufacturing and design-validation environments. This includes automated test…
Added 25 days ago
RA
Facility Manager
Russell Aquatics
Oshawa, ON
- Full-time
Monitor key facility performance indicators including enrolment, retention, class capacity, customer experience, staffing efficiency, program quality, and facility standards
Added 25 days ago
OA
Sales Manager - OpenRoad Auto
OpenRoad Auto Group
Burnaby, BC
- Full-time
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 25 days ago
B
Digital Marketing Specialist
BMO
Toronto, ON · BMOPLACE
- Full-time
…to improve customer engagement, conversion rates, customer retention and revenue as well as optimize the user experience across multiple technologies and properties such as web, mobile, and…

Scotiabank

Bilingual Client Service Representative

Ottawa, ON, K1G 6R7, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 14, 2026

Original job description

Requisition ID: 275921

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Virtual Channels, Wealth Services in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business targets and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures Reporting to the Manager, Client Services, as a Client Service Representative, you will be responsible for responding to and providing timely and efficient resolution to client telephone, email, and online chat inquiries in both official languages. Your role will also involve performing online registration, password resets and account deactivation ensuring strict adherence to both MD security protocols and client confidentiality.

Is this role right for you? In this role, you will:

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
Detailed knowledge of MD Financial Management (MDFM) products and services will serve you well in initiating opportunities for cross-selling and referrals, and in the support of outbound campaigns.
Accountable for delivering a superior client experience – one predicated on building trusted relationships and collaborating with peers across the organization
Lead the identification and troubleshooting of web issues that require advanced technical support
Contribute to the overall success of the Client Services team by leading by example relative to the achievement of departmental goals, policy and procedure compliance and meeting or exceeded service level agreements
Accountable for developing and maintaining detailed knowledge relative to MD products and services
Maintain and monitor outstanding inquiries and issues, ensuring that established service level standards are met, and appropriate solutions are identified to address administrative errors/problems.
Actively identify and develop opportunities for client retention and lead generation
Capability to work independently and as part of a broader team
A high level of comfort in working in a high-paced environment with multiple and often competing priorities
A dedication to ongoing learning – not only related to financial product and industry knowledge, but also other concerns that may impact our clients
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Actively pursues effective and efficient operations of their respective areas in accordance with
Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

University degree in business, commerce or equivalent
Front-line experience within a contact center environment preferably in the financial services industry
Completion of the Canadian Securities Course (CSC) is considered an asset
Ability to communicate fluently in both of Canada’s official languages; Excellent oral and written communication skills.

What's in it for you?

The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers. Your career matters! You will have access to career development and progression opportunities. An inclusive working environment that encourages creativity, curiosity, and celebrates success! You will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits** such as Performance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one! You will relish work-life balance, team events, and opportunities to participate in the community.

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Client Service Representative is responsible for resolving client inquiries via phone, email, and chat while ensuring compliance with internal policies and security protocols. The role also involves identifying cross-selling opportunities, troubleshooting technical web issues, and maintaining high service standards to support business objectives.

Requirements

Candidates must possess a university degree in business, commerce, or an equivalent field and have front-line contact center experience, preferably in financial services. Fluency in both of Canada’s official languages is required, and completion of the Canadian Securities Course is considered an asset.

Skills

Customer service
Bilingual communication
Financial services
Technical support
Problem solving
Client retention
Lead generation
Cross-selling
Account management
Conflict resolution
Data entry
Regulatory compliance
Relationship management
Time management
Collaboration

Benefits

Performance bonus
Employee share ownership program
Pension plan matching
Banking benefits
Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Financial Management
Wealth Services
Contact Center
Canadian Securities Course
CSC
Compliance
AML
ATF
Sanctions
Technical Support
Lead Generation
Customer Experience
Banking
Wealth Management
Virtual Channels
Relationship Management
Service Level Agreements
Operational Risk
Business Controls

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