Customer service jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 27 days ago
PG
Customer Service Representative (CSR)
Paymentus Group Inc
Richmond Hill, ON
- Full-time
This is a full time position requiring 40 hours per week with a rotating shift schedule
Added 27 days ago
C
Client Service Representative
CIBC
Toronto, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 27 days ago
Bilingual Client Service Representative
Scotiabank
Ottawa, ON
…procedures Reporting to the Manager, Client Services, as a Client Service Representative, you will be responsible for responding to and providing timely and efficient resolution to client…
Added 27 days ago
Customer Service Agent
Calm Air Human Resources
Thompson, MB
Must have exceptional customer service skills · Must have own transportation to and from work
Added 28 days ago
SN
Customer Service Representative - Full Time
Splash N Learn Swim School Inc
Barrie, ON
- $53,000 to $58,000 CAD / year
- Full-time
Swimmer Care Team - Office Administrator & Customer Service Representative
Added 28 days ago
Customer Service Representative
Circle K
Dalhousie, NB
Night shift premium
Added 28 days ago
UO
Customer Service Clerk
University of Victoria
Victoria, BC
- Full-time
…branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and…
Added 28 days ago
RM
Customer Service Agent Casual
Regional Municipality of Wood Buffalo
Fort McMurray, AB
- Full-time
Department/Branch: Community Services, Customer Service
Added 28 days ago
OH
Customer Service Representative: Intake - Casual
Ottawa Humane Society
Ottawa, ON
- $24.02 to $27.01 CAD / hour
The Customer Service Representative (CSR): Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal…
Added 28 days ago
IT
Customer Service Representative - Credit
Inland Truck & Equipment
Langley (District), BC · Langley, BC
- Full-time
The Customer Service Representative is part of the AR/Collections team and will be responsible for the follow-up and collection of all accounts and contracts receivable including the…
Added 28 days ago
AU
Security Guard - Bilingual - Customer Service Representative - Casual
Allied Universal
Vancouver, BC
- $20 CAD / hour
- Full-time
Allied Universal is seeking Security Guard Bilingual - Customer Service Representative in Vancouver, British Columbia.
Added 28 days ago
FB
Customer Service Representative - Part Time and Casual
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 28 days ago
WF
Customer Service Supervisor - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
…company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard…
Added 28 days ago
1E
HVAC Customer Service Representative
1Click Energy Solutions
Corner Brook, NL
- Full-time
…deliver reliable heating and cooling solutions backed by quality service and customer…
Added 28 days ago
AF
Client Service Representative, La Crete (18 months Term)
ATB Financial
Buffalo Head Prairie, AB
- Contract
Proven customer service and/or sales experience.
Added 28 days ago
KB
Customer Service Associate
Kent Building Supplies
Truro, NS
- Part-time
Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.
Added 28 days ago
SH
Customer Service Representative
SE Health
Kingston, ON
- Full-time
Must have a quiet confidential space to work from · Must have access to the internet and a computer
Added 28 days ago
CA
Customer Service Representative
Cobequid Animal Hospital
Lower Sackville, NS
- Full-time
Role Description The Customer Service Representative is a full-time, on-site role based at Cobequid Animal Hospital in Lower Sackville, NS. This role is responsible for greeting clients,…
Added 28 days ago
OI
Customer Service Representative (Wetaskiwin, AB)
Orbit Insurance Services
Wetaskiwin, AB
- Full-time
Provides quality service while adhering to customer service standards and keeps information confidential to protect operations.
Added 28 days ago
PP
Customer Service Representative
PPS Paysepar Part Supplies Inc.
Toronto, ON
- Full-time
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional…
Added 28 days ago
PA
Customer Service Representative
PAL Airlines
Sept-Îles, QC
- Other
The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment · Must possess exceptional customer service skills
Added 28 days ago
N
Seasonal Customer Service Representative
Nutrien
Westlock, AB
- Temporary
Resolve product or service issues, ensuring customer satisfaction
Added 28 days ago
SD
Part-Time Customer Service Associate
Spence Diamonds
Ottawa, ON
- $18.15 to $18.6 CAD / hour
- Part-time
As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable…
Added 28 days ago
WR
Customer Service Representative
Westlake Royal Building Products
Woodbridge, ON
- Full-time
About three years of customer service experience; experience in a manufacturing environment is a plus.
Added 28 days ago
WR
Customer Service Representative
Westlake Royal Building Products
Woodbridge, ON
- Full-time
About three years of customer service experience; experience in a manufacturing environment is a plus.

Scotiabank

Bilingual Client Service Representative

Ottawa, ON, K1G 6R7, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 14, 2026

Original job description

Requisition ID: 275921

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Virtual Channels, Wealth Services in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business targets and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures Reporting to the Manager, Client Services, as a Client Service Representative, you will be responsible for responding to and providing timely and efficient resolution to client telephone, email, and online chat inquiries in both official languages. Your role will also involve performing online registration, password resets and account deactivation ensuring strict adherence to both MD security protocols and client confidentiality.

Is this role right for you? In this role, you will:

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
Detailed knowledge of MD Financial Management (MDFM) products and services will serve you well in initiating opportunities for cross-selling and referrals, and in the support of outbound campaigns.
Accountable for delivering a superior client experience – one predicated on building trusted relationships and collaborating with peers across the organization
Lead the identification and troubleshooting of web issues that require advanced technical support
Contribute to the overall success of the Client Services team by leading by example relative to the achievement of departmental goals, policy and procedure compliance and meeting or exceeded service level agreements
Accountable for developing and maintaining detailed knowledge relative to MD products and services
Maintain and monitor outstanding inquiries and issues, ensuring that established service level standards are met, and appropriate solutions are identified to address administrative errors/problems.
Actively identify and develop opportunities for client retention and lead generation
Capability to work independently and as part of a broader team
A high level of comfort in working in a high-paced environment with multiple and often competing priorities
A dedication to ongoing learning – not only related to financial product and industry knowledge, but also other concerns that may impact our clients
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Actively pursues effective and efficient operations of their respective areas in accordance with
Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

University degree in business, commerce or equivalent
Front-line experience within a contact center environment preferably in the financial services industry
Completion of the Canadian Securities Course (CSC) is considered an asset
Ability to communicate fluently in both of Canada’s official languages; Excellent oral and written communication skills.

What's in it for you?

The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers. Your career matters! You will have access to career development and progression opportunities. An inclusive working environment that encourages creativity, curiosity, and celebrates success! You will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits** such as Performance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one! You will relish work-life balance, team events, and opportunities to participate in the community.

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The Client Service Representative is responsible for resolving client inquiries via phone, email, and chat while ensuring compliance with internal policies and security protocols. The role also involves identifying cross-selling opportunities, troubleshooting technical web issues, and maintaining high service standards to support business objectives.

Requirements

Candidates must possess a university degree in business, commerce, or an equivalent field and have front-line contact center experience, preferably in financial services. Fluency in both of Canada’s official languages is required, and completion of the Canadian Securities Course is considered an asset.

Skills

Customer service
Bilingual communication
Financial services
Technical support
Problem solving
Client retention
Lead generation
Cross-selling
Account management
Conflict resolution
Data entry
Regulatory compliance
Relationship management
Time management
Collaboration

Benefits

Performance bonus
Employee share ownership program
Pension plan matching
Banking benefits
Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Financial Management
Wealth Services
Contact Center
Canadian Securities Course
CSC
Compliance
AML
ATF
Sanctions
Technical Support
Lead Generation
Customer Experience
Banking
Wealth Management
Virtual Channels
Relationship Management
Service Level Agreements
Operational Risk
Business Controls

Report this job

Hiring at a glance

Advertised starting pay

Where work happens

Customer service jobs in Canada

Customer Service Representative (CSR)

Client Service Representative