Jobs in Canada

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Principal Architect, AI Platform
BMO
Toronto, ON
- Full-time
You bring the technical depth to earn credibility with principal engineers, the judgment to make defensible architectural decisions under ambiguity, and the influence to align senior…
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Specialiste projet Cargo / Project Cargo Specialist
BLV - Value Chain Partners
Westmount, QC
- Full-time
…You’ll also be the face of our company, delivering top-notch customer service. This role needs someone with strong organizational, communication, and problem-solving skills. You’ll need to…
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LV
SALES ASSOCIATE-EN
La Vie En Rose
Pointe-Claire, QC
- Part-time
You listen to customers’ needs to provide exceptional customer service;
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Smart Utilities Senior Consultant
Capgemini
Mississauga, ON
We are seeking a dynamic Smart Utilities Consultant to assist in proposals and commercial propositions that align with customer needs and deliver consulting engagements that solve complex…
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Co-op Student - AI Delivery & Support
Cadillac Fairview
Toronto, ON
- Full-time
Provide high-quality, customer service-oriented end-user support to help employees navigate and maximize new AI tools.
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Conductor
Cando Rail & Terminals
Kleinburg, ON
- Full-time
Actively participate with the team and provide excellent customer service while promoting a superior company image.
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Représentant(e) technique des ventes – Soudage / Technical Sales Representative – Welding
Castolin Eutectic
Remote, Canada
- Full-time
- Remote
We are looking for a Technical Sales Representative to grow our business across Quebec by developing strong customer relationships and delivering value-added technical solutions.
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CF
Sports Maintenance Person (4)
Canadian Forces Morale and Welfare Services (CFMWS)
Saint-Jean-sur-Richelieu, QC · St-Jean
- Full-time
The successful candidate must live within the area of selection or be willing to relocate at their own expense
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Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Blainville, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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PT
Intermediate Mechanical Designer
Platinum Trailers
St. Marys, ON
- $55,000 to $75,000 CAD / year
- Full-time
…in both trailer manufacturing and heavy equipment repair and service, and it’s that repair experience that gives us a real edge. We’ve seen what fails in the field, and what holds up under…
Added 15 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…permitting platform, enhancing efficiency, transparency, and customer service for residents, businesses, and…
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Senior Transportation Engineer
Englobe
Fredericton, NB
- Full-time
Prepare and oversee design drawings, quantity take-offs, cost estimates, technical memoranda, design briefs, and construction specifications;
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Technical Help Desk - Senior
Raise
Toronto, ON
- Full-time
Must Have Requirement · Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Translate business requirements into technical designs and highquality code
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TG
IT Support Intern
TMX Group
Toronto, ON
- $20 to $25 CAD / hour
- Full-time
Job Location: Fully on-site (5 days in office) - based in Toronto, ON · Must Have(s)
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QW
Pega Lead System Architect
Quantum World Technologies Inc.
Canada
- Contract
Exposure to Pega Customer Decision Hub (CDH), Pega GenAI / AI Blueprint, or Pega Customer Service frameworks.
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FE
Student Optician-Mississauga, ON-Clearly by For Eyes
For Eyes
Mississauga, ON
- Part-time
Strong customer service skills: communicator, listener and team builder
Added 15 mins ago
NG
Epic Go-Live Consultant
Nordic Global
Canada
- Full-time
Excellent communication and customer service skills.
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Manager, Advisor Excellence, Business Banking - Toronto
Scotiabank
Toronto, ON
- Full-time
…new tools, processes, enhancements, and activities to improve customer service, selling effectiveness, advice effectiveness, capacity and customer…
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Assistant Category Manager
Sobeys
Stellarton, NS
- Full-time
Provide technical support and communication to vendors.
Added 15 mins ago
SC
Inside Sales Representative
Sego Canada Inc.
Lethbridge, AB
- Full-time
Sego Canada is an industrial distribution and service company within the Flow Control Group network, serving customers across Canada with technically oriented flow control, automation, and…
Added 15 mins ago
LV
SEASONAL SALES ASSOCIATE-EN
La Vie En Rose
Pointe-Claire, QC
- Part-time
You listen to customers’ needs to provide exceptional customer service;
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Bilingual Support Officer
Scotiabank
Montreal, QC
- Full-time
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 15 mins ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 15 mins ago
SC
Pharmacist - PT
Safeway Canada
Regina, SK · Greater Regina Metropolitan Area
- Full-time
…best interest to achieve excellence in patient-centered care, customer service, workflow efficiencies, and professional clinical services (e.g., disease state management, medication…

Scotiabank

Bilingual Support Officer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: High School diploma and a minimum of 2 years of office work related experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

Requisition ID: 271782

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What You Will Be Doing

Contributes to the overall success of the Servicing - Support Desk in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? - In this role you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Answering general procedural queries from branches and solicitors/notaries as they pertain to Retail Mortgage and Auto Lending Operations processes and answering deal specific queries.
Conducting investigations to resolve exception situations and provide assistance as required with customer/branch complaints.
Acquiring and maintaining good knowledge of department functions/processes and systems used, including related retail products and services.
Taking ownership for self-learning and personal development planning.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations in accordance with Scotiabank Values, Code of Conduct and Global Sales Principles.
Champions a high-performance environment and contributes to an inclusive work environment.
Provides support for more than 900 branches in the domestic/Canadian branch network.
Receives over 100,000 support calls per year from branches, lawyers and third parties on servicing-related functions.
Receives over 5,000 support emails per year from branches on servicing-related functions.

Skills

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

High School diploma and a minimum of 2 years of office work related experience.
Basic computer skills, including Microsoft Office products.
Experience providing product and process support over the phone and/or through email.
Knowledge of the mortgage industry and products, or relevant experience.
Bilingual French and English
Work in a standard office-based environment.
Requires very close attention reviewing/reading material.
Pressure from meeting deadlines and situations requiring prompt attention.
Can experience significant fluctuations in work volumes or unexpected events which may require overtime.

What's in it for you?

You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide procedural and deal-specific support to branches, solicitors, notaries, and other parties on retail mortgage and auto lending operations. Investigate exceptions, assist with complaints, maintain knowledge of relevant processes and products, and follow the Bank’s policies, procedures, and risk expectations.

Requirements

Requires a high school diploma, at least two years of related office experience, basic computer skills including Microsoft Office, and experience providing product or process support by phone or email. Candidates must be bilingual in French and English and have knowledge of the mortgage industry or relevant experience.

Skills

Customer Service
Bilingual French and English
Mortgage Operations
Auto Lending Operations
Telephone Support
Email Support
Issue Investigation
Complaint Resolution
Microsoft Office
Process Support
Risk Awareness
Attention to Detail
Time Management
Product Knowledge
Written Communication
Verbal Communication

Benefits

Career Development Courses
Retirement Savings Support
Well-Being Benefits
Workspace Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Retail Mortgage
Auto Lending
Servicing Operations
Branch Support
Customer Service
Client Relationships
Procedural Queries
Deal-Specific Queries
Exception Investigations
Complaint Resolution
Mortgage Products
Retail Products and Services
Microsoft Office
Telephone Support
Email Support
Risk Appetite
Risk Culture
Regulatory Compliance
Internal Policies and Procedures
Bilingual French and English
Solicitors
Notaries
Third-Party Support

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Work requirements

Jobs in Canada