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Added 2 hours ago
SS
Marché Privés - Comptabilité et administration des fonds, Officer/Private Markets- Fund Accounting & Administration, Officer
State Street
Montreal, QC
- Full-time
…quotidiennement avec des équipes fonctionnelles, y compris celles des opérations commerciales, des services aux investisseurs, de la garde et des déclarations fiscales et financières, tant…
Added 2 hours ago
KC
Junior Treasury Analyst Finance (contract)
KPMG Canada
Vaughan, ON
- Contract
Reporting to the Treasury Officer, the Analyst is responsible for supporting the Treasury Officer, but will work closely with individuals internal and external to the team. The Analyst is…
Added 3 hours ago
Client Administration Officer (6-Month Contract)
Scotiabank
Toronto, ON
The Client Administration Officer is responsible for providing excellent service to clients by executing trade tickets and resolving service requests.
Added 3 hours ago
EE
Chief Executive Officer
Express Employment Professionals Fraser Valley
Burnaby, BC
- Full-time
With established operations, an experienced management team, and a strong industry presence, UFG is seeking an accomplished Chief Executive Officer to provide steady leadership, strengthen…
Added 4 hours ago
T
Senior Manager, Wealth & Insurance Compliance, Compliance Programs and Transformation (5136)
TD
Toronto, ON
- Full-time
Support annual Compliance self-assessments and RCM assessments that contribute to Chief Compliance Officer opinions and Enterprise reporting requirements.
Added 5 hours ago
Branch Manager Advice Sales & Service 8- Village Victoria , QC
Scotiabank
Montreal, QC
Experience in both personal and small business banking
Added 7 hours ago
R&
Operations Officer II
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 7 hours ago
Customer Experience Lead - Nobleton Branch (37.5 Hours/Week)
Scotiabank
Nobleton, ON
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Added 9 hours ago
C
Banking Centre Leader
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 10 hours ago
BP
Head of Operations
Breakline Partners
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…
Added 10 hours ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON · North York, ON
- Full-time
Work with Development, Project Finance, EPC, Asset Management, Subscriber Management, Legal, Tax, Accounting and Operations to judge project readiness and financing risk.
Added 10 hours ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Work with Development, Project Finance, EPC, Asset Management, Subscriber Management, Legal, Tax, Accounting and Operations to judge project readiness and financing risk.
Added 10 hours ago
J
Senior Vice President, Capital Markets Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Work with Development, Project Finance, EPC, Asset Management, Subscriber Management, Legal, Tax, Accounting and Operations to judge project readiness and financing risk.
Added 1 day ago
R&
Operations Officer I - Bilingual
Robertson & Company Ltd.
Montréal-Ouest, QC
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 1 day ago
C
Senior Compliance Analyst, Canada
Crypto.com
Canada
- Full-time
…rules and is comfortable working across product, technology, operations, finance and legal…
Added 1 day ago
BC
Executive Assistant – Finance & Legal (On site)
BFL CANADA
Montreal, QC
- Full-time
…function. The position will report directly to the Chief Financial…
Added 1 day ago
Controller
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
…framework, oversees the Firm’s general accounting, treasury operations and banking relationships, and ensures compliance with applicable financial, tax and regulatory requirements. The role…
Added 2 days ago
VF
Branch Manager
Valley First
Kamloops, BC
- $100,800 to $129,200 CAD / year
- Full-time
Mutual fund license required depending on region
Added 2 days ago
SC
IT Officer
Sunrise Credit Union
Brandon, MB
- Full-time
The IT Officer supports Sunrise Credit Union’s technology infrastructure, systems reliability, and end-user services. Reporting to the Senior Manager, Infrastructure & Systems Support, this…
Added 2 days ago
Branch Manager
First West
Penticton, BC
Mutual fund license required depending on region
Added 2 days ago
Director, Financial Operations & Procurement - Financial Services and Planning - FT Admin
Humber College
Toronto, ON
Campus/Location: North Campus; minimum 4 days in office and 1 hybrid day · The incumbent must have a minimum of 7 years of related experience and should demonstrate the following:
Added 2 days ago
C
Community General Manager II
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 2 days ago
D
Transaction processing Specialist
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $22 to $24 CAD / hour
- Contract
We are seeking a detail-oriented Operations Officer to support daily operational activities within a fast-paced financial services environment. The successful candidate will be responsible…
Added 2 days ago
Bilingual Support Officer
Scotiabank
Montreal, QC
Answering general procedural queries from branches and solicitors/notaries as they pertain to Retail Mortgage and Auto Lending Operations processes and answering deal specific queries.
Added 2 days ago
S
Bilingual Support Officer
Scotiabank
Montreal, QC
- Full-time
Answering general procedural queries from branches and solicitors/notaries as they pertain to Retail Mortgage and Auto Lending Operations processes and answering deal specific queries.

Scotiabank

Bilingual Support Officer

Montreal, QC, N5A 6S9, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 18, 2026
Experience: High School diploma and a minimum of 2 years of office work related experience.
Posting language: English
Posted: Aug 27, 2026

Original job description

Requisition ID: 271782

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you will be doing:

Contributes to the overall success of the Servicing - Support Desk in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? - In this role you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Answering general procedural queries from branches and solicitors/notaries as they pertain to Retail Mortgage and Auto Lending Operations processes and answering deal specific queries.
Conducting investigations to resolve exception situations and provide assistance as required with customer/branch complaints.
Acquiring and maintaining good knowledge of department functions/processes and systems used, including related retail products and services.
Taking ownership for self-learning and personal development planning.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations in accordance with Scotiabank Values, Code of Conduct and Global Sales Principles.
Champions a high-performance environment and contributes to an inclusive work environment.
Provides support for more than 900 branches in the domestic/Canadian branch network.
Receives over 100,000 support calls per year from branches, lawyers and third parties on servicing-related functions.
Receives over 5,000 support emails per year from branches on servicing-related functions.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

High School diploma and a minimum of 2 years of office work related experience.
Basic computer skills, including Microsoft Office products.
Experience providing product and process support over the phone and/or through email.
Knowledge of the mortgage industry and products, or relevant experience.
Bilingual French and English
Work in a standard office-based environment.
Requires very close attention reviewing/reading material.
Pressure from meeting deadlines and situations requiring prompt attention.
Can experience significant fluctuations in work volumes or unexpected events which may require overtime.

What's in it for you?

You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

Respond to procedural and deal-specific questions from branches, lawyers, notaries, and other parties about retail mortgage and auto lending servicing processes. Investigate exceptions, assist with complaints, maintain knowledge of relevant products and systems, and support compliant, efficient operations.

Requirements

Requires a high school diploma, at least two years of related office experience, basic computer skills including Microsoft Office, and experience providing product or process support by phone or email. Candidates should have mortgage industry knowledge or relevant experience and be bilingual in French and English, with sufficient English proficiency for regular workplace interactions.

Skills

Customer Support
Telephone Support
Email Support
Mortgage Operations
Auto Lending Operations
Issue Investigation
Complaint Resolution
Microsoft Office
Bilingual French and English
Risk Awareness
Attention to Detail
Written Communication
Verbal Communication
Process Knowledge

Benefits

Career Development Courses
Retirement Savings Support
Well-Being Benefits
Workspace Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Servicing Support Desk
Retail Mortgage Operations
Auto Lending Operations
Branch Support
Procedural Queries
Deal-Specific Queries
Exception Investigation
Complaint Resolution
Customer Service
Client Relationships
Microsoft Office
Mortgage Industry
Retail Banking
Banking Products
Banking Processes
Risk Appetite
Risk Culture
Regulatory Compliance
Internal Policies
Code of Conduct
Global Sales Principles
French
English
Telephone Support
Email Support

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Work requirements

Jobs in Canada