Jobs in Canada

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Added 4 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 4 mins ago
CR
Lead Insurance Specialist
Canadian Red Cross
Canada
- Full-time
…apply insurance related considerations consistently across…
Added 4 mins ago
LN
Corporate Controller
Lambert Nemec Group
Winnipeg, MB
- Full-time
Added 4 mins ago
VF
Branch Manager
Valley First
Kamloops, BC
- $100,800 to $129,200 CAD / year
- Full-time
Mutual fund license required depending on region
Added 4 mins ago
LC
Director, Central Assist Operations
Loblaw Companies Limited
Mississauga, ON
- Full-time
Reporting to the Senior Director of Customer Success and Innovation at CPS, the Director, Central Assist Operations is responsible for the strategic leadership, operational performance, and…
Added 4 mins ago
RB
Manager, Productivity and Efficiency
Royal Bank of Canada
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 4 mins ago
RR
Senior Accountant
Regal Rexnord
Langley (District), BC · Langley, British Columbia, Canada
- Full-time
At Thomson Power Systems, strong financial governance is essential to supporting our operations and growth. We are seeking an experienced Senior Accountant to join our Finance team on a…
Added 4 mins ago
S-
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Contributes to the overall success of the Global Wholesale Operations (GWO) risk and control strategy through driving and implementation of enterprise policies, standards, methodology and…
Added 4 mins ago
K
Principal Database Engineer
Kraken
Canada
- Full-time
…provisioning, failover, online schema changes and self-service operations, using version control, code review and delivery pipelines, with tested failure…
Added 4 mins ago
S
Senior Manager, Pooled Investment Vehicles (International)
Scotiabank
Toronto, ON
- Full-time
…ETF investment universe for Offshore and International Wealth operations. Support GIS Investment Strategy and collaborate with International Wealth management platforms on asset allocation…
Added 4 mins ago
NB
Supervisor {NU C-26-062}
North Bay Regional Health Centre (NBRHC)
North Bay, ON
- $48.49 to $60.62 CAD / hour
- Full-time
…team of seven Accounting Clerks, ensuring effective financial operations, strong internal controls, audit readiness, and continuous process improvement in a high-volume hospital…
Added 4 mins ago
K
Software Engineer - DevOps - Bitnomial
Kraken
Canada
- Full-time
Monitor systems, respond to alerts, and support daily operations such as settlement cycles
Added 4 mins ago
K
Software Engineer - Database - Bitnomial
Kraken
Canada
- Full-time
Monitor systems, respond to alerts, and support daily operations such as settlement cycles
Added 4 mins ago
S
Accounting Clerk
Sobeys
Stellarton, NS
- Full-time
…Canada. In this position you would be working with stores, Operations team, System Enablement Team, Banking representatives, and other Finance…
Added 4 mins ago
G
Supply Chain Analyst
GoodMorning
AB · Edmonton, AB
- Full-time
…available when customers want it, and support the monthly Sales and Operations Planning cycle that links what customers are expected to buy to what the company orders, stocks and delivers.…
Added 4 mins ago
MU
Accounting Tech ll - Charitable Accounting, Financial Services
MacEwan University
AB · Edmonton, AB
- Full-time
In this position, you will be responsible for the accounting operations related to restricted funds. This includes managing gift processing and maintaining constituent records within…
Added 4 mins ago
S
Interim Manager Front End -FreshCo Coliseum
Sobeys
AB · Edmonton, AB
- Temporary
Manage store operations and communicate requirements/changes to department employees as required
Added 4 mins ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
In this pivotal role, you will be responsible for overseeing all financial operations, ensuring compliance with accounting standards, and providing strategic financial guidance to Finance…
Added 4 mins ago
ES
Manager 2, Finance
Easterseals Southern California
Kawartha Lakes, ON
- Full-time
…and lead a team to maintain efficient and accurate financial operations. Work closely with clinical, administrative, and executive teams to ensure the financial health and sustainability of…
Added 4 mins ago
VR
Accounts Payable Clerk
Vista Radio Ltd
Kelowna, BC
- Full-time
If you are looking for a role where accuracy, organization, and teamwork make a real difference in day-to-day operations, we’re ready to talk to you!
Added 4 mins ago
HR
Accounts Payable Finance Clerk
Halton Regional Police Service
Oakville, ON
- Temporary
As an Accounts Payable Finance Clerk, you will play an important role in keeping the Service’s financial operations accurate, efficient, and running smoothly. Your attention to detail and…
Added 4 mins ago
J
Risk Manager
Jacobs
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Excellent knowledge of risk methodology and tools, knowledge of key functional disciplines including Engineering, Operations and Procurement.
Added 4 mins ago
ES
Manager 2, Finance
Easterseals Southern California
Maple, ON
- Full-time
…and lead a team to maintain efficient and accurate financial operations. Work closely with clinical, administrative, and executive teams to ensure the financial health and sustainability of…
Added 4 mins ago
ES
Manager 2, Finance
Easterseals Southern California
St. Phillips, ON
- Full-time
…and lead a team to maintain efficient and accurate financial operations. Work closely with clinical, administrative, and executive teams to ensure the financial health and sustainability of…
Added 4 mins ago
PD
Manager, Transitional Housing
Phoenix Drug & Alcohol Recovery and Education Society
Surrey, BC
- Full-time
Job Summary: The Manager, oversees and plans the day-to-day operations of the Phoenix Society's programs housed in Transitional Housing (TH) locations. The position is responsible for:…

Scotiabank

Collections Advisor

Hamilton, ON, H1M 3M2, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 18, 2026
Posting language: English
Posted: Sep 24, 2026

Original job description

Requisition ID: 273954

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Collections department of Scotia Dealer Advantage in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan loss levels by: acting in a timely manner to identify the risk associated with all assigned accounts and executing prompt action to minimize loss and secure the Bank’s position; conducting timely and constructive collection activity by telephone, letter, text message, e-mail, or other appropriate means.
Makes sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies and procedures by: discussing contractual loan payment arrangements with customers before offering revised or reduced payments, terms, conditions and loss mitigation tools; negotiating alternate payment arrangements including token or reduced payment amounts from customers and accurately communicating the revised terms and conditions of the loan.
Establishes full responsibility for all payment or collection related inquiries, concerns, arrangements or complaints by: addressing and resolving inbound customer concerns, inquiries, issues or complaints on loan contracts in arrears; recommending or taking action to ensure past customer commitments have been met including resolving persistent payment problems.
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Previous experience in a collections and/or customer service capacity utilizing the telephone as the primary means of communication.
Previous experience in the management and collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts.
Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet.
An understanding of predictive dialer equipment and payment collection systems is an asset.
In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Working Conditions

Previous experience in a collections and/or customer service capacity utilizing the telephone as the primary means of communication.
Previous experience in the management and collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts.
Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet.
An understanding of predictive dialer equipment and payment collection systems is an asset.
Hours of operation are 8 a.m. to 7;30 p.m. Monday to Thusday, 8:00 am - 4:00 pm on Friday, 8:00 - 4:00 pm on Saturday, you will be scheduled within these times.

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Ontario : Hamilton || Canada : Ontario : Scarborough || Canada : Quebec : Anjou

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

Collect payments on delinquent accounts through timely customer outreach, assess account risk, and negotiate revised payment arrangements or settlements in accordance with bank policies. Resolve customer inquiries and complaints while maintaining regulatory compliance, operational controls, and the bank’s risk standards.

Requirements

Candidates should have experience in collections or customer service, preferably managing overdue accounts in financial services, and be comfortable using telephone-based collection methods. Microsoft Word, Excel, Outlook, and internet experience are required; familiarity with predictive dialers and payment collection systems is an asset, and sufficient English knowledge is required in addition to French.

Skills

Collections
Customer Service
Telephone Communication
Delinquent Account Management
Payment Negotiation
Risk Assessment
Loss Mitigation
Complaint Resolution
Microsoft Word
Microsoft Excel
Microsoft Outlook
Predictive Dialer Systems
Payment Collection Systems
Regulatory Compliance
Operational Risk Management
English Communication

Visa sponsorship

Not detected in the job text

Keywords

Collections
Delinquent Accounts
Payment Collection
Customer Service
Telephone Collections
Payment Arrangements
Loan Contracts
Settlements
Loss Mitigation
Risk Assessment
Delinquency Ratios
Loan Loss
Customer Complaints
Microsoft Word
Microsoft Excel
Microsoft Outlook
Internet
Predictive Dialer
Payment Collection Systems
Operational Risk Management
Regulatory Compliance
AML/ATF
Conduct Risk
Financial Services
English

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Work requirements

Jobs in Canada