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Added 11 hours ago
EI
Conseiller technique/Service Advisor - Volkswagen L'Outaouais
Emplo Inc.
Gatineau, QC
- Full-time
We are currently seeking a Service Advisor to join our team.
Added 13 hours ago
B
National Director, Distribution & Operational Transformation
Belron
Montreal, QC · National Support Center_QC
- Full-time
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which…
Added 17 hours ago
LE
Oil Change Technician & Customer Service Rep
Laczko Equity Group Inc.
Schomberg, ON
- Full-time
…by providing reliable and impeccable preventive maintenance service. You will act as a trusted advisor to our customers, evaluating their needs and performing maintenance to keep their…
Added 22 hours ago
AI
Service Advisor - Crowfoot Hyundai
AutoCanada Inc.
Calgary, AB
- $70,000 to $100,000 CAD / year
- Full-time
We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and…
Added 22 hours ago
OA
Product Advisor - OpenRoad Richmond Honda
OpenRoad Auto Group
Richmond, BC
- Full-time
…initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the…
Added 23 hours ago
PA
Assistant Service Manager
Pfaff Automotive Partners
Markham, ON
- $110,000 to $130,000 CAD / year
- Full-time
Minimum of 2 years of experience in an automotive Service Advisor, Assistant Service Manager, or similar role.
Added 1 day ago
PA
Service Advisor (Don Valley Volkswagen)
Performance Auto Group
Toronto, ON
- Full-time
Don Valley Volkswagen is looking for a Service Advisor to join their dynamic team!
Added 1 day ago
MS
Service Advisor
Midas SCARBOROUGH-NEW MARKET-MARKHAM
Newmarket, ON
- $22 to $25 CAD / hour
- Other
The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:
Added 1 day ago
DG
Service Advisor
Dilawri Group of Companies
Toronto, ON · Etobicoke, ON
- Full-time
Dilawri Group is now actively searching for a Service Advisor to join the team at Audi Queensway.
Added 1 day ago
4A
Apprentice - Pembroke Nissan
401 Auto
Pembroke, ON
- Full-time
Kickstart Your Career as an Automotive Apprentice – Get Hands-On, Learn from the Best, and Accelerate Toward a High-Gear Future in the Auto Industry!
Added 1 day ago
Parts Advisor – Trainer
Camions Excellence Peterbilt
Laval, QC
Passionate about customer service, collaboration and sharing your knowledge? Put your experience to work by supporting our Parts team, from training new employees to providing excellent…
Added 1 day ago
CL
Service Advisor
Charger Logistics Inc.
Brampton, ON
- Full-time
Handle and respond to inbound calls for both internal and external repairs/ service.
Added 1 day ago
PA
Service Advisor (Performance Mercedes-Benz)
Performance Auto Group
St. Catharines, ON
- Full-time
Performance Mercedes Benz is currently seeking an experienced Service Advisor to join their dynamic team.
Added 1 day ago
PT
Service Advisor
Premier Truck Group
Hamilton, ON
- Full-time
…experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of…
Added 1 day ago
SA
Service Advisor
Steele Auto Group
St. John's, NL
- Full-time
Steele St. John's Chrysler is on the lookout for a Service Advisor!
Added 1 day ago
ZA
2nd Year Apprentice Technician - Mercedes-Benz Toronto Queensway (26309)
Zanchin Automotive Group
Toronto, ON
- Full-time
communicate with the Service Advisor and Shop Foreman to provide updates regarding the vehicle
Added 1 day ago
FT
Service Advisor (Vaughan)
Fountain Tire
Vaughan, ON
- Other
Fountain Tire Vaughan, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!
Added 1 day ago
4A
Parts Advisor - North Bay Chrysler
401 Auto
North Bay, ON
- Full-time
Now Hiring: Automotive Parts Advisor – Fuel the Service Team, Deliver Expert Support, and Keep the Shop Running at Full Throttle!
Added 1 day ago
PA
Parts Advisor (Brampton Chrysler Dodge Jeep Ram)
Performance Auto Group
Brampton, ON
- Full-time
Brampton Chrysler Dodge Jeep Ram is looking for an experienced Parts Advisor to join their team!
Added 1 day ago
PA
Parts Advisor (Planet Ford)
Performance Auto Group
Brampton, ON
- Full-time
Planet Ford is looking for a team oriented, hardworking Parts Advisor to join their team. The ideal candidate will have strong work ethics and a willingness to learn and succeed. Reporting…
Added 1 day ago
PA
Part Time Service Advisor (Subaru of Brampton)
Performance Auto Group
Brampton, ON
- Part-time
Minimum 2-3 years of Service Advisor experience in the automotive service industry
Added 1 day ago
PA
Parts Advisor (Motion Mazda)
Performance Auto Group
Orangeville, ON
- Full-time
…dealerships in Canada. We pride ourselves on our personalized guest service experience with a team that goes the extra mile to provide exceptional…
Added 1 day ago
SR
Automotive Technician
SYMY Recruitment
Halifax, NS
- $35 to $42 CAD / hour
- Full-time
Our client is a high volume, growth oriented Canadian Tire Automotive Service Centre, with a genuine investment in the people who work here, led by a service manager with over 40 years in…
Added 1 day ago
Collections Advisor (Bilingual) - Hamilton, ON
Scotiabank
Hamilton, ON
Collections Advisor, Collections / Scotia Dealer Advantage / Automotive Finance
Added 1 day ago
Collections Advisor- Anjou, QC
Scotiabank
QC · Anjou, QC
Collections Advisor, Collections / Scotia Dealer Advantage / Automotive Finance

Scotiabank

Collections Advisor- Anjou, QC

QC, Canada
Anjou, QC, H1M 3M2, Canada

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Job details

Apply by: Oct 10, 2026
Posting language: English
Posted: Sep 1, 2026

Original job description

Requisition ID: 266383

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Collections Advisor, Collections / Scotia Dealer Advantage / Automotive Finance

Location: Anjou, QC

3 open positions

Purpose:

Contributes to the overall success of the Collections department of Scotia Dealer Advantage in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan loss levels by: acting in a timely manner to identify the risk associated with all assigned accounts and executing prompt action to minimize loss and secure the Bank’s position; conducting timely and constructive collection activity by telephone, letter, text message, e-mail, or other appropriate means.
Makes sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies and procedures by: discussing contractual loan payment arrangements with customers before offering revised or reduced payments, terms, conditions and loss mitigation tools; negotiating alternate payment arrangements including token or reduced payment amounts from customers and accurately communicating the revised terms and conditions of the loan.
Establishes full responsibility for all payment or collection related inquiries, concerns, arrangements or complaints by: addressing and resolving inbound customer concerns, inquiries, issues or complaints on loan contracts in arrears; recommending or taking action to ensure past customer commitments have been met including resolving persistent payment problems.
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Previous experience in a collections and/or customer service capacity utilizing the telephone as the primary means of communication.
Previous experience in the management and collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts.
Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet.
An understanding of predictive dialer equipment and payment collection systems is an asset.
In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Working Conditions

Previous experience in a collections and/or customer service capacity utilizing the telephone as the primary means of communication.
Previous experience in the management and collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts.
Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet.
An understanding of predictive dialer equipment and payment collection systems is an asset.
Hours of operation are 8 a.m. to 8 p.m. Monday to Friday and 8 a.m. to 5 p.m Saturday - you will be scheduled within these times.

Location(s): Canada : Quebec : Anjou || Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Collections Advisor is responsible for managing delinquent accounts by negotiating payment arrangements and minimizing financial loss for the bank. They must also resolve customer inquiries and complaints while ensuring all activities comply with internal policies and regulatory frameworks.

Requirements

Candidates must have previous experience in collections or customer service using the telephone as a primary communication tool. Proficiency in Microsoft Office and the ability to communicate effectively in both English and French are required.

Skills

Collections
Customer Service
Negotiation
Financial Services
Risk Management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Predictive Dialer
Payment Collection Systems
Conflict Resolution
Communication
Regulatory Compliance
Data Entry

Visa sponsorship

Not detected in the job text

Keywords

Collections
Automotive Finance
Delinquency Ratios
Loan Loss
Risk Appetite
Regulatory Compliance
AML/ATF
Operational Risk
Customer Focused
Negotiation
Microsoft Office
Predictive Dialer
Financial Services
Account Management
Payment Arrangements

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