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Added 7 mins ago
SL
Kelowna Family and Civil Lawyers Wanted
Stokes Law LLP
Calgary, AB
- Full-time
Established Firm Infrastructure: Access to our existing administrative systems, technology, processes, and professional resources.
Added 7 mins ago
S
Animal Feed Auditor - North America
SGS
Canada
- Full-time
Total work experience in Management Systems 4 years
Added 7 mins ago
Software Engineer - WiFi
Eagle Wireless
Richmond, BC
We are looking for a talented Software Engineer – Wi-Fi to design, develop, and maintain Linux-based embedded systems for IoT devices. This role focuses on Wi-Fi connectivity, networking…
Added 21 mins ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
Knowledge of higher education and academic environments, including institutional structures, policies, governance, and emerging issues affecting research, scholarship, and knowledge systems
Added 21 mins ago
F
Senior Business immigration Analyst
Fragomen
ON · Ontario, Canada
- Full-time
Compile and summarize large quantities of data within case management systems for reporting to clients, managers, and team.
Added 21 mins ago
BM
Supervisor, Guest Services & Rentals - Winter - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Ability to monitor and impact the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures with a proactive mindset
Added 21 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 21 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Drummondville, QC
- Contract
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 21 mins ago
AT
Driver Trainer
Armour Transportation Systems
Moncton, NB
- Full-time
At Armour Transportation Systems, we are committed to fostering a culture of safety and professional growth. As a Driver Trainer, you’ll have the opportunity to make a meaningful impact on…
Added 21 mins ago
HH
Vascular Surgeon
Horizon Health Network
Fredericton, NB
- Full-time
…management, along with comfort using electronic health record systems such as Cerner, will help you succeed in this…
Added 21 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 21 mins ago
WC
Senior Product Manager
Walmart Canada
Mississauga, ON
- Full-time
…successful sprint completion. Additionally, this role supports systems and capabilities by promoting defect fixes, addressing frequently occurring support problems, and optimizing…
Added 21 mins ago
PH
Direct Care Nurse, Registered Nurse (RN) / Registered Psychiatric Nurse (RPN), Surrey Mental Health Unit (SMHU), Correctional Health Services - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
…and substance use, and supports clients in navigating complex…
Added 21 mins ago
TP
Senior Electrical Engineer A
Tetra Pak
Toronto, ON
- $110,800 to $158,200 CAD / year
- Full-time
Good level of design skills and troubleshooting capability of electrical (up to 600 VAC) and pneumatic systems are required.
Added 21 mins ago
K
Project Engineer
Kiewit
Calgary, AB
- Full-time
Prepare monthly cost projections using information generated from project management systems and prepare quarterly cash flow projections.
Added 21 mins ago
AU
Mobile Security Professional
Allied Universal
Toronto, ON
- Full-time
Monitor surveillance systems and alarms, promptly responding to any security breaches, disturbances, or suspicious activities
Added 21 mins ago
TP
Senior Automation Engineer A
Tetra Pak
Toronto, ON
- $110,800 to $158,200 CAD / year
- Full-time
Design, test and configure control panels, motor control centers, Ethernet networks, ASI networks, and pneumatic circuits, for automation systems.
Added 21 mins ago
EA
Building Maintenance Coordinator
Execaire Aviation
Dorval, QC
- Full-time
…the safe, reliable, and continuous operation of all building systems and critical paint shop infrastructure supporting aircraft painting operations. This role owns the preventative…
Added 21 mins ago
TU
Research Associate
The University of British Columbia
Vancouver, BC
- Full-time
Formulation of lipid nanoparticles and optimization of lipid nanoparticles for in vitro and in vivo systems.
Added 21 mins ago
SH
Guest Service Agent | Part-time | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Part-time
Added 21 mins ago
SF
Undergraduate Advisor
Simon Fraser University
Burnaby, BC
- Full-time
Proficient in the use of student information systems and software applications.
Added 21 mins ago
PH
Direct Care Nurse, Registered Nurse (RN) / Registered Psychiatric Nurse (RPN), Surrey Pre-Trial Centre (SPTC), Correctional Health Services - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Full-time
…and substance use, and supports clients in navigating complex…
Added 21 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Calgary, AB
- $48,000 CAD / year
- Full-time
Accurately process donations and updates donor contact/donation information utilizing internal CRM systems.
Added 21 mins ago
TS
Laboratory Technician
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Familiarity with ISO 13485, SOPs, and laboratory quality management systems.
Added 21 mins ago
M
Defined Benefit - Pension Administrator
Marsh
Toronto, ON
- Full-time
Update client's database (data request and validation, use of various systems/databases, data processing and accrual of benefits and other pertinent information, reconciliation of…

Scotiabank

Customer Care Advisor (Client Experience Centre) Halifax NS - January 2027

Halifax, NS, Canada

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Applications open in a new tab.

Job details

Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Requisition ID: 278507

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

A lost credit card, transaction inquiry or billing concern– these are just a few of the many different reasons Scotiabank customers reach out to our Contact Centre team for assistance.

Our Customer Care Advisors are engaged specialists who investigate customer inquiries and identify additional opportunities to provide the advice and solutions designed to ensure the financial wellbeing of our customers.

As a Customer Care Advisor, You are:

The calming, attentive voice at the end of the line.
The empowered specialist and passionate advocate of our “customers’ right to become better off.”
A committed member of a team with a common goal -- the delivery of memorable customer experiences with easy, simple solutions and the personalized advice that are the cornerstone of the Scotiabank brand.

You’ll be responsible for:

Providing advice and solutions via telephone to a high-volume of inbound customer calls originating from anywhere in Canada.
Applying expert knowledge of Scotiabank’s products and services.
Pro-actively identifying opportunities to maximize the customer experience.

To be successful in this role, You:

Will possess a year or more of experience providing enhanced service experiences to customers. Have obtained a High School Diploma or a recognized educational equivalent.
Are skilled at leveraging your interpersonal abilities and communication skills to ensure customer satisfaction.
Are motivated to apply the strategic thought and problem-solving abilities required to investigate and provide needs-based solutions to customer concerns.
Are comfortable with a self-directed approach to learning and maintaining your knowledge of the online job aids and resources required to perform in your role.
Are comfortable navigating software, supporting customer digital banking options and navigating numerous internal Bank systems while simultaneously engaging with customers.
Have a keyboarding speed of preferably 25-30 WPM.

Those Who Join Our Team Will Have:

The opportunity to contribute to the success of a team, the Centre and the Bank.
A rewarding career path with access to ongoing learning and diverse opportunities for professional development. A competitive compensation and benefits package.
Opportunities to work on Bank initiatives to “make a difference” in our communities. An inclusive workplace culture that values diversity and potential

Employment Details:

Our Customer Contact Centre is located at: 5201 Duke Street (2nd floor), Halifax NS
Position Start Date:
Position Status: Full-time Regular (37.5 hours)

Training Details:

Training is mandatory and non-negotiable Training Duration: 5 weeks
Training Schedule: Monday – Friday: 7AM - 3PM

Shifts after Training:

Candidates must be flexible to work anytime within our hours of operation (7 am – Midnight, Monday through Sunday (EST)).

Location(s): Canada : Nova Scotia : Halifax

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide advice and solutions via telephone to a high volume of inbound customer calls regarding banking products and services. Proactively identify opportunities to maximize the customer experience and ensure financial wellbeing.

Requirements

Requires at least one year of experience in customer service and a High School Diploma or equivalent. Candidates must be comfortable navigating internal banking software and possess strong communication and problem-solving abilities.

Skills

Customer service
Communication skills
Problem-solving
Interpersonal skills
Digital banking
Telephone support
Data entry
Financial advice
Conflict resolution
Time management

Benefits

Competitive compensation
Benefits package
Ongoing learning
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Contact Centre
Banking
Financial Services
Inbound Calls
Customer Experience
Digital Banking
Problem Solving
Communication
Data Entry
Software Navigation
Professional Development
Halifax
Scotiabank

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