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Added 7 mins ago
Associate Director, Data Analytics & Prospecting
UJA Federation of Greater Toronto
Toronto, ON · North York, Ontario
Full-time
At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity…
Added 20 mins ago
Educational Technology Coordinator - Digital Learning - PNRK
Humber College
Toronto, ON
Internship
At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new…
Added 20 mins ago
Assistant Rooms Manager
Park Hyatt
Toronto, ON
Full-time
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Added 21 mins ago
Course Lecturer - ECSE 251 (Winter 2027)
McGill University
McConnell Eng. Bldg.
Part-time
Other qualification requirement(s): Prior to the beginning of the semester, the successful candidate must meet with the Associate Chair (Academic) and present the Course Outline for…
Added 21 mins ago
Nutrition Veterinary Director
University of Guelph
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…technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare…
Added 21 mins ago
Customer Experience Associate - Tillsonburg (30 hours/week)
Scotiabank
Tillsonburg, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 21 mins ago
Seasonal Associate
Sephora
Winnipeg, MB
$17.8 to $20.95 CAD / hour
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Added 51 mins ago
Cash Office Associate
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sales associate Electrical
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Full-Time Teacher - Student Support Lead
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Full-time
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Added 51 mins ago
Customer Service Associate - Lumber
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Ottawa, ON · Nepean, ON
Full-time
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Sales Associate
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Tier 2 Canada Research Chair in Artificial Intelligence and Creativity
OCAD University
Toronto, ON
Full-time
…Artificial Intelligence and Creativity at the Assistant or Associate Professor rank. The position is expected to commence January 1 or July 1, 2028, and is subject to budgetary approval. In…
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Sales Associate
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Added 1 hour ago
Maintenance Technician 3
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AB · Calgary, AB
Full-time
Agile, able to shift priorities as needed, including handling guest or associate situations that may suddenly occur.
Added 1 hour ago
Wealth Associate
National Bank of Canada
Laval, QC
Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 1 hour ago
Sales Associate
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Newmarket, ON
…technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare…
Added 1 hour ago
Course Lecturer - ECSE 428 (Winter 2027)
McGill University
McConnell Eng. Bldg.
Part-time
Other qualification requirement(s): Prior to the beginning of the semester, the successful candidate must meet with the Associate Chair (Academic) and present the Course Outline for…
Added 1 hour ago
Christmas Toyshop Associate - Temporary
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Vancouver, BC · Boundless Vancouver- Community Services
Full-time
Boundless Vancouver organizes The Christmas Toy Shop program for families and their children. The Christmas Toy Shop Associate works on our seasonal team to assist in set up and daily…
Added 1 hour ago
Rig Setup PA
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Ancaster, ON · Canada - PM Ancaster (General)
Full-time
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Added 1 hour ago
Retail Sales Associate
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Cornwall, ON · Ninth St, Cornwall, ON
$17.6 to $18.5 CAD / hour
Part-time
Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advice.
Added 1 hour ago
Seasonal Retail Sales Associate - Regina E SmartCentre
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Scotiabank

Customer Experience Associate - Barrhaven Centre, Nepean, Ontario (15 hours/week)

Ottawa, ON, K2J 4G8, Canada

Posting language: English
Posted: Sep 29, 2026

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Original job description

Requisition ID: 275019

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate provides exceptional service by processing daily transactions and proactively identifying customer needs. They also act as a technology expert to help clients navigate mobile banking applications and contribute to branch sales targets.

Requirements

Candidates should have proven customer service skills and the ability to work in a target-based environment. Strong technical proficiency and the ability to explain complex financial concepts simply are also required.

Skills

Customer service
Relationship building
Sales
Technical skills
Digital banking
Communication
Problem solving
Transaction processing
Financial services

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Mobile Banking
Relationship Management
Transaction Processing
Customer Service
Branch Banking
Technology Support

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