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Added 1 hour ago
Customer Experience Associate - Algonquin Square, Sudbury, ON (30 hours/week)
Scotiabank
ON · Sudbury, ON
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 1 hour ago
Customer Experience Associate - Lawrence & Bathurst, Toronto, ON (26.25 hours/week)
Scotiabank
Toronto, ON · North York, ON
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 1 hour ago
Customer Experience Associate - Lawrence & Bathurst, Toronto, ON (18.75 hours/week)
Scotiabank
Toronto, ON · North York, ON
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 2 hours ago
VI
Associate, Investments
Vital Infrastructure Property Trust
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
5+ years of experience in commercial real estate brokerage, investment banking, institutional investing, private equity, pensions or a similar environment.
Added 2 hours ago
S
Customer Experience Associate, Part-Time - Millwoods Town Centre, Edmonton, AB (22.5 Hours/Week)
Scotiabank
Edmonton, AB
- Part-time
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 2 hours ago
S
Customer Experience Associate, Part-Time - Unity Square Branch, Edmonton, AB (18.75 Hours/Week)
Scotiabank
Edmonton, AB
- Part-time
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 2 hours ago
S
Customer Experience Associate, Part-Time - Red Deer Main Branch, AB (30 Hours/Week)
Scotiabank
Red Deer, AB
- Part-time
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 2 hours ago
Customer Experience Associate, Regional Opportunities - Vancouver Island, BC
Scotiabank
Victoria, BC
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 3 hours ago
B
Associate Director/Director, Private Markets Credit
BMO
Toronto, ON · YNG
- Full-time
The Associate Director, Private Markets Credit is responsible for the sourcing, underwriting, execution, and ongoing monitoring of private market credit investments, with a primary focus on…
Added 3 hours ago
Customer Experience Associate - Plaza Langelier, Montreal QC (30H/Week Temporary)
Scotiabank
QC · Saint-Leonard, QC
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 3 hours ago
Analyst or Associate, Debt Capital Advisory
EY
Toronto, ON
…Restructuring, as well as other services lines primarily within the Private Practice such as Audit and…
Added 3 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to…
Added 3 hours ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to…
Added 4 hours ago
LM
Investment Associate
LifeSavvy Media
Montreal, QC
- Full-time
3-6 years of relevant experience in M&A, investment banking, private equity, VC, or corporate development.
Added 5 hours ago
OT
Investment Associate, Private Capital – Services
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
We are seeking an Associate to join the Services Group within the Private Capital team. Based in Toronto, you will be an integral part of a team focused on direct investments in North…
Added 5 hours ago
T
Private Banking Client Service Associate
TD
Toronto, ON
- Full-time
…has a legendary client experience. As part of the team, the Private Banking Client Service Associate will provide administrative support to the Senior Private Banker (SPB) in their…
Added 6 hours ago
Customer Experience Associate - University Heights, Victoria BC (15hrs/week)
Scotiabank
Victoria, BC
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 6 hours ago
ScotiaMcLeod Administrative Associate (Contract)
Scotiabank
Vancouver, BC
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 6 hours ago
Customer Experience Associate - Burnaby Main, Burnaby BC (18.75hrs/week)
Scotiabank
Burnaby, BC
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 6 hours ago
Associate, Scotia Financial Planning - Toronto, ON
Scotiabank
Toronto, ON
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 6 hours ago
MI
Senior Associate, Capital Activity- Private Equity/ Private Markets
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
…trustee services and depository to securities lending and other banking…
Added 6 hours ago
MI
Senior Manager, Fund Accounting, Private Markets
MUFG Investor Services
Toronto, ON
- $105,000 to $154,000 CAD / year
- Full-time
The Senior Associate Director (Senior Manager) is accountable for the performance and results of assigned private equity and private debt client portfolios, ensuring high-quality, timely…
Added 6 hours ago
MI
Senior Associate, Capital Activity- Private Equity/ Private Markets
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
…trustee services and depository to securities lending and other banking…
Added 6 hours ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to…
Added 7 hours ago
Customer Experience Associate - Renfrew, ON - 18.75 hours/week
Scotiabank
Renfrew, ON
…advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…

Scotiabank

Customer Experience Associate (Canada)

Torbay, NL, A1A 4E1, Canada

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Job details

Apply by: Oct 14, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Requisition ID: 275258

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Newfoundland and Labrador : Torbay || Canada : Newfoundland and Labrador : Logy Bay || Canada : Newfoundland and Labrador : St John's

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch, providing exceptional service by processing daily transactions and identifying customer needs. They also nurture long-standing relationships and promote digital banking tools to help clients manage their financial goals.

Requirements

Candidates must possess strong customer service skills and the ability to explain complex concepts in a simple, professional manner. A willingness to work a flexible schedule and comfort in a target-based sales environment are also required.

Skills

Customer service
Relationship building
Sales
Technical skills
Digital banking
Communication
Problem solving
Financial services
Transaction processing
Adaptability

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Transaction Processing
Customer Service
Mobile Banking
Branch Banking
Professional Development
Target-based Performance

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