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Added 7 mins ago
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Operations and Procurement Senior Associate
PwC
Victoria, BC · Vancouver, BC
- Full-time
As an Operations and Procurement Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will work directly with clients…
Added 7 mins ago
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Senior Associate, Salesforce Business Analyst
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
…optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business…
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Personal Banking Associate - l'Assomption Branch
TD
L'Assomption, QC
- Full-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
Added 7 mins ago
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Personal Banking Associate - New Glasgow
TD
New Glasgow, NS
- Part-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
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Customer Experience Associate
TD
Sherwood Park, AB
- Part-time
…get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We…
Added 7 mins ago
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Personal Banking Associate - Mandarin or Spanish Language Skills an Asset
TD
Surrey, BC
- Full-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
Added 7 mins ago
CG
Supervisor, Full Time
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Position involves all aspects of food service including unit administration, payroll, food ordering and associate management for two additional associates. Responsibility to manage costs,…
Added 7 mins ago
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Associate
RBC Dominion Securities
Toronto, ON
- Full-time
Provide high level concierge service to clients to ensure client experience is first-class
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Client Services Associate
Procom
Toronto, ON
- Full-time
Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A…
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Coordinator, Student & Associate Professional Development
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Urban Legal Recruitment is pleased to be working with our valued client, a leading national law firm, in their search for a Coordinator, Student & Associate Professional Development to join…
Added 7 mins ago
CG
Supervisor, Full Time
Compass Group Canada
Calgary, AB
- $26 CAD / hour
- Full-time
Position involves all aspects of food service including unit administration, payroll, food ordering and associate management for two additional associates. Responsibility to manage costs,…
Added 37 mins ago
HI
Auto Retention Associate
HUB International
Prince George, BC · Salmon Arm, BC · Victoria, BC · Abbotsford, BC · Nanaimo, BC · Castlegar, BC · Nelson, BC · Kamloops, BC · Kelowna, BC
- Full-time
Build relationships with clients, colleagues and leaders so you can deliver a best-in-class client experience
Added 37 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Drummondville, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 37 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Laval, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 37 mins ago
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Client Service Team Associate - January 2027
Dialectica
Montreal, QC
- Full-time
The Client Service Team is the revenue epicentre of our business. As an Associate in the CST, you will need to think quickly and critically, conduct high-level research into industries and…
Added 37 mins ago
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Customer Service, Administrative Assistant
Jewish Federation of British Columbia (JFBC)
Vancouver, BC
- Internship
Customer Service / Administrative Associate, Vancouver Office (On-Site)
Added 52 mins ago
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Human Resources Business Partner
Napoleon
Barrie, ON
- Full-time
Minimum of 5 years of progressive Human Resources experience with a minimum of experience and expertise in at least three (3) of the following: recruitment, talent management,…
Added 1 hour ago
Programmer, Analyst and Web Developer
Victoria University
Toronto, ON
Under the direction of the Associate CAO, IT Services and Transformation, the incumbent designs, maintains and builds complex, database-driven web applications and business solutions using…
Added 1 hour ago
LC
Associate Faculty - Welding
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 1 hour ago
TL
Litigation Associate
Treadstone Law
Milton, ON
- Contract
The Litigation Associate will support the firm’s family and civil litigation practice as part of a contract engagement in a hybrid arrangement based in Milton, ON, with some work-from-home…
Added 1 hour ago
LW
Portfolio Administrator
Leith Wheeler Investment Counsel Ltd. | Leith Wheeler Conseils en investissements
Calgary, AB
- Full-time
We are seeking a dynamic and proactive administrator to provide operational support to the Private Client team in the Calgary office. This role encompasses administration and some reception…
Added 1 hour ago
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Account Manager II, Commercial Mortgage Group
TD
Toronto, ON
- Full-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
Added 1 hour ago
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Personal Banking Associate - Centre Champlain, Montréal (Part-Time 18 hours /week)
TD
Montreal, QC
- Part-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
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Montreal Centre In‑Person Recruitment Event (Novembre 18, 2026)
TD
Montreal, QC
- Part-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…

Scotiabank

Customer Experience Associate - Carling & Woodroffe, ON (15 hours/week)

Ottawa, ON, K2A 1H2, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition ID: 278858

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch by processing daily transactions and building long-standing relationships with customers. They are responsible for identifying simple sales opportunities and assisting clients with mobile banking applications to meet their financial needs.

Requirements

Candidates must possess strong customer service skills and the ability to explain complex financial concepts in a simple, relatable manner. A flexible schedule and comfort with digital banking tools are required to succeed in this target-based environment.

Skills

Customer service
Relationship building
Sales
Technical skills
Digital banking
Communication
Problem solving
Transaction processing
Financial goal setting
Adaptability

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Transaction Processing
Customer Service
Mobile Banking
Branch Operations
Performance Targets
Professional Development
Client Relations
Technical Support

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