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Added 4 mins ago
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Human Resources Business Partner
Napoleon
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 19 mins ago
Programmer, Analyst and Web Developer
Victoria University
Toronto, ON
Under the direction of the Associate CAO, IT Services and Transformation, the incumbent designs, maintains and builds complex, database-driven web applications and business solutions using…
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- Full-time
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Added 34 mins ago
T
Account Manager II, Commercial Mortgage Group
TD
Toronto, ON
- Full-time
…existing Business Banking / TD Securities / TD Canada Trust client base providing a commercial mortgage product that is competitive within the Canadian marketplace. Our goal is to deliver a…
Added 34 mins ago
T
Personal Banking Associate - Centre Champlain, Montréal (Part-Time 18 hours /week)
TD
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- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
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Montreal Centre In‑Person Recruitment Event (Novembre 18, 2026)
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- Part-time
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Customer Experience Associate - Fredericton Prospect
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- Part-time
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Added 34 mins ago
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Client Engagement Associate [Hourly]
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Added 34 mins ago
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Kamloops, BC · Kelowna, BC · Victoria, BC
- Full-time
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- Full-time
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Added 49 mins ago
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- $23.5 CAD / hour
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…best-in-class reputation built on our high-touch approach to client…
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Added 49 mins ago
Customer Experience Associate - Carling & Woodroffe, ON (15 hours/week)
Scotiabank
Ottawa, ON
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Added 49 mins ago
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Added 1 hour ago
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- Part-time
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Added 1 hour ago
T
Canadian Commercial Banking Associate
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Scotiabank

Customer Experience Associate - Carling & Woodroffe, ON (15 hours/week)

Ottawa, ON, K2A 1H2, Canada

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition ID: 278858

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch by processing daily transactions and building long-standing relationships with customers. They are responsible for identifying simple sales opportunities and assisting clients with mobile banking applications to meet their financial needs.

Requirements

Candidates must possess strong customer service skills and the ability to explain complex financial concepts in a simple, relatable manner. A flexible schedule and comfort with digital banking tools are required to succeed in this target-based environment.

Skills

Customer service
Relationship building
Sales
Technical skills
Digital banking
Communication
Problem solving
Transaction processing
Financial goal setting
Adaptability

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Transaction Processing
Customer Service
Mobile Banking
Branch Operations
Performance Targets
Professional Development
Client Relations
Technical Support

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