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Added 2 days ago
Customer Experience Associate - Chilliwack BC
Scotiabank
Chilliwack, BC
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 2 days ago
B
Senior Manager, Learning & Knowledge Management
BMO
Toronto, ON · YNG
- Full-time
This senior leadership role is responsible for ensuring employees and stakeholders have the knowledge, procedures, guidance, communications, and supporting resources required to understand…
Added 2 days ago
C
Senior Manager, Safety Management System & Safety Culture
CAE
Montreal, QC
- Full-time
The Senior Manager, Safety Management System & Safety Culture serves as CAE's lead for the development, governance, promotion and continual improvement of the Global Safety Management…
Added 2 days ago
OG
Vice President of Operations / Chief Operating Officer - Canada, GreyOwl
Onni Group of Companies
Vancouver, BC
- Full-time
Support major client relationships, proposals and strategic business-development opportunities where senior operational leadership is required.
Added 2 days ago
Senior Manager, Enterprise Capabilities
City of Vancouver
Vancouver, BC
The Senior Manager: Enterprise Capabilities, Technology Services is responsible for planning, directing and co-ordinating the operations and strategic development of services and products…
Added 2 days ago
M365 Architect
EY
Toronto, ON
…team helping to develop and plan our strategy, support the development of our capabilities and operationalizing our offerings. In this role, you will also participate in key opportunities…
Added 2 days ago
RB
Senior Director, Data Architecture & Engineering
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Director, Data Architecture simplifies and unifies RBC's data architecture across the full lifecycle: manufacturing, distribution, discovery, consumption and governance. They own…
Added 2 days ago
CI
DIRECTEUR COMMERCIAL - ANALYSTE (DCA)
CMG International
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…1975, CMG International provides integrated advisory and legal services in the areas of mergers and acquisitions, financing, strategic development, managerial reorganization, and…
Added 2 days ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 2 days ago
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Property Manager
BGIS
MB · Manitoba, Canada
- Full-time
…tenant relations, maintenance and repair, security, janitorial services, landscaping, snow removal, etc. The Property Manager handles tenant complaints and service requests, and…
Added 2 days ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
Quebec, QC
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 2 days ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 2 days ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 2 days ago
C
Senior Advisor, Product Line Management, Maintenance & Managed Services
Ciena
Canada
- Full-time
…guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect…
Added 2 days ago
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Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through…
Added 2 days ago
DM
Procurement Lead
DMC Mining Services
Sudbury, ON · Greater Sudbury, ON
- Full-time
Elevate your career with one of North America's leading underground mining contractors. DMC Mining Services has set the standard in the mining industry, providing top-notch services from…
Added 2 days ago
PC
Forensic & Dispute Services  Senior Associate (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
…issues. You will also participate in our dispute resolution services where you will assist in the preparation of expert reports in a wide variety of disputes. You will apply concepts of…
Added 2 days ago
G
Senior Project Coordinator - Buildings
Graham
Vancouver, BC
- Full-time
…professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects…
Added 2 days ago
T
Senior Project Manager (Experiential Production)
THE·TEAM
Toronto, ON · Greater Toronto Area, Canada
- Full-time
THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.
Added 2 days ago
G
Project Coordinator - Infrastructure
Graham
North Vancouver, BC
- Full-time
…professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects…
Added 2 days ago
B
Client Director
BGIS
Montreal, QC
- Full-time
Oversees the development and implementation of project plans and budget, and overall execution of project delivery and close-out requirements.
Added 2 days ago
FA
Vice President, Quality Control
FTAI Aviation
Montreal, QC
- Full-time
Added 2 days ago
FS
Senior Risk Analyst
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based…
Added 2 days ago
PC
Forensic & Dispute Services  Senior Associate (Bilingual FR/EN)
PwC Canada
Quebec, QC
- Full-time
…issues. You will also participate in our dispute resolution services where you will assist in the preparation of expert reports in a wide variety of disputes. You will apply concepts of…
Added 2 days ago
JH
Director & Actuary, Corporate Development
John Hancock
Toronto, ON
- Full-time
We are seeking a Director & Actuary to join Corporate Development, a highly dynamic team that partners across Manulife to evaluate and execute mergers, acquisitions, divestitures and other…

Scotiabank

Customer Experience Associate - Chilliwack BC

Chilliwack, BC, V2P 2M1, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 278500

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : British Columbia : Chilliwack

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as a lobby leader to triage customers and provide exceptional service throughout their banking journey. They contribute to branch targets by identifying sales opportunities, processing financial transactions, and promoting digital banking tools.

Requirements

The ideal candidate possesses strong customer service skills and the ability to explain complex financial concepts simply. Previous banking experience is considered a strong asset, along with a willingness to work a flexible schedule.

Skills

Customer service
Sales
Financial advice
Digital banking
Technical skills
Relationship building
Communication
Problem solving
Triage
Mobile banking applications

Benefits

Competitive compensation
Benefits package
Professional development
Internal training

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Triage
GICs
Credit
Mobile Banking
Customer Service
Branch Operations
Financial Advice
Performance Targets
Professional Development

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