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Added 11 mins ago
A
Discovery Program - Power Reliability
ABB
QC · Saint-Laurent, Quebec
- Full-time
ABB is a global technology leader advancing the digital transformation of industries. Our mission is to power progress, combining engineering excellence, innovative solutions, and…
Added 11 mins ago
OW
Oliver Wyman- Private Capital/Industrials- Senior Consultant/Associate
Oliver Wyman Group
Toronto, ON
- Other
Knowledge and in-depth experience with customer research techniques (interviews, surveys, focus groups, etc.).
Added 11 mins ago
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Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Other
…the relevant market and represent the Company as a thought…
Added 25 mins ago
TH
Psychologue/ Psychothérapeute/ Travailleur social/ Psychoéducateur
TELUS Health
Boisbriand, QC
- Part-time
Vous avez de l’expérience en intervention post-traumatique de groupe et/ou de l’expérience en animation de groupes thérapeutiques;
Added 25 mins ago
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Senior Manager, Strategic Project Management
Datasite
Toronto, ON
- Full-time
…acquisition integration, and business systems implementations. This leader brings structure, speed, and accountability to complex, ambiguous work, and uses AI-enabled tools and practices to…
Added 25 mins ago
TH
Psychologue / Psychothérapeute / Travailleur social / Psychoéducateur (PAE)
TELUS Health
Longueuil, QC
- Part-time
Vous possédez un minimum de cinq ans d'expérience clinique post-maîtrise;
Added 25 mins ago
VC
Senior Relationship Manager - Group Benefits
Victor Canada
Mississauga, ON
- Full-time
…benefits. Victor is committed to building on 65-plus years of experience to develop products and services that address the complex needs of its customers. For more information, visit…
Added 25 mins ago
PT
Transport Clerk
Premier Tech Growers and Consumers
Rexton, NB
- Full-time
Experience in administration, customer service or transportation is an asset
Added 25 mins ago
SI
Senior Customer Growth Marketing Specialist, Staples Promotional Products
Staples Inc.
Vaughan, ON
- Full-time
Hands-on experience with marketing automation, email marketing, customer engagement, and lead nurturing programs.
Added 40 mins ago
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Principal Structural Designer
Worley
Calgary, AB · Edmonton, AB
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 40 mins ago
NT
Manager Security Assurance
NZ Transport Agency Waka Kotahi
Hamilton, ON
- Full-time
You will be an accomplished security assurance, audit or risk leader with experience operating in a large and complex environment, bringing credibility, sound judgement and the ability to…
Added 40 mins ago
A
Refrigeration Operating Engineer
Americold
Dartmouth, NS
- Full-time
…across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for…
Added 55 mins ago
OB
Sales Manager
Olympic Building Centre
Winnipeg, MB
- Full-time
Develop positive relationships and secure sales from customers, educate customers on products, service customer needs, conduct job site visits and resolve conflicts
Added 55 mins ago
QC - ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…
Added 1 hour ago
EI
Test Specialist - CDU
Ecolab Inc.
Calgary, AB
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 1 hour ago
EI
Mechanical Designer
Ecolab Inc.
Calgary, AB
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 1 hour ago
AU
Customer Service Coordinator
Alsco Uniforms
Surrey, BC
- $20.26 CAD / hour
- Full-time
Proven internal and/or external customer service experience, with strength in sales support and relationship building.
Added 1 hour ago
TA
General Manager
Third Avenue Spa
Ottawa, ON
- Full-time
We are looking for an experienced, approachable leader with strong business judgment and a genuine passion for people. The ideal candidate enjoys being actively involved in the business,…
Added 1 hour ago
R&
Director, Governance, Risk & Compliance (GRC)
Robertson & Company Ltd.
Toronto, ON
- Full-time
Our client, a leader in the industry, is seeking a dedicated Director of Governance, Risk, and Compliance to join their team. In this role, you will lead efforts to develop and implement…
Added 1 hour ago
GM
Service plumber/ boiler technician
Gateway Mechanical Services
Calgary, AB
- Full-time
…and maintain accurate service records. Providing professional customer service, communicating work performed, and supporting emergency and scheduled service calls are key parts of the…
Added 1 hour ago
U
Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
Montreal, QC
- Full-time
L’équipe travaille en étroite collaboration avec les responsables de la gestion des produits, de l’architecture, de l’expérience utilisateur, de la sécurité et de l’ingénierie à travers…
Added 1 hour ago
SC
store manager, Campbell River, B.C
Starbucks Coffee Company
Campbell River, BC
- $62,500 to $82,600 CAD / year
- Full-time
3 years retail / customer service management experience
Added 1 hour ago
CI
Seasonal Associate
Carters Inc.
Calgary, AB
- Part-time
Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
Added 1 hour ago
BS
R&D Product Development Intern / Stagiaire en recherche et développement (R-D) - Développement de
Boston Scientific
Montreal, QC
- Full-time
…innovative medical devices. The role focuses on understanding customer needs, translating them into product features, evaluating technical feasibility, and supporting engineering…
Added 1 hour ago
CI
Seasonal Associate
Carters Inc.
Calgary, AB
- Part-time
Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience

Scotiabank

Customer Experience Associate - Danforth & Pape Branch (full time)

Toronto, ON, M4K 1R2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Sep 15, 2026

Original job description

Requisition ID: 273635

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as a lobby leader to triage customers and provide exceptional service. They are responsible for identifying sales opportunities, processing financial transactions, and educating clients on digital banking tools.

Requirements

Candidates should have strong customer service skills and the ability to explain complex financial concepts simply. Previous banking experience is considered a strong asset, along with technical proficiency and a target-oriented mindset.

Skills

Customer service
Sales
Financial advice
Technical skills
Digital banking
Relationship building
Communication
Problem solving
Triage
Banking operations

Benefits

Competitive compensation
Benefits package
Professional development
Internal training

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Triage
GICs
Credit
Customer Service
Branch Banking
Mobile Banking
Performance Targets
Professional Development

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