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Added 31 mins ago
Customer Experience Associate - Clayton Park, NS (26.25 Hours / Week)
Scotiabank
Halifax, NS
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
T
Regional Manager, Private Banking
TD
Barrie, ON
- Full-time
Previous Private Banking experience and a strong Wealth Management background considered an asset.
Added 1 hour ago
Associate, Term Funding & Capital Management
Scotiabank
Toronto, ON
Experience in Treasury, Capital Markets, Risk Management, Securities Law, or Financial Services.
Added 2 hours ago
TV
New Business Associate
The Vantage Talent Group
Montreal, QC
- $70,000 to $100,000 CAD / year
- Full-time
Proven experience managing ongoing policy servicing and administrative requests within a life insurance, MGA, brokerage, carrier, or wealth management environment.
Added 3 hours ago
C
Associate Investment Advisor
CIBC
Barrie, ON
- Full-time
…trusted investment advice and exceptional client service. As an Associate Investment Advisor, you will deploy assets into suitable financial products based on the client’s risk/reward…
Added 5 hours ago
FC
Associate, Compensation (12 to 15-month contract)
Fiera Capital
Montreal, QC
- Full-time
The Associate, Compensation supports the Advisor, Compensation in the day-to-day delivery of the organization's compensation programs. Working under the Advisor's guidance, the role focuses…
Added 6 hours ago
NB
Manager, Financing Solutions
National Bank of Canada
Montreal, QC
- Full-time
…trusted advisor to these clients. This position reports to the Associate Vice President of Pharmacies and Healthcare…
Added 7 hours ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
Financial Services (FINS) – Works with banking, insurance, wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and…
Added 16 hours ago
Customer Experience Associate - Radisson Branch, AB (30 hours/week)
Scotiabank
Calgary, AB
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 17 hours ago
Customer Experience Associate - Marion St & Traverse Ave, Winnipeg, MB (18.75 hours)
Scotiabank
Winnipeg, MB
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 18 hours ago
Customer Experience Associate - Glen Abbey Branch (15 Hours/Week)
Scotiabank
Oakville, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 19 hours ago
Customer Service Representative - Highway 10 & Raylawson, Brampton (26.25 hrs/week)
Scotiabank
Brampton, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 20 hours ago
Customer Experience Associate - Avenue Road & Cranbrooke, Toronto, ON (18.75 hours/week)
Scotiabank
Toronto, ON · North York, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 20 hours ago
Customer Experience Associate - Minto, NB (30 Hours / Week) 1 Year Contract
Scotiabank
Minto, NB
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 20 hours ago
Customer Experience Associate - Tatamagouche, NS (15 Hours / Week)
Scotiabank
Tatamagouche, NS
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 20 hours ago
Customer Experience Associate - Nobleton Branch (18.75 hours/week)
Scotiabank
Nobleton, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 21 hours ago
NB
Wealth Associate
National Bank of Canada
Oakville, ON
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 22 hours ago
NB
Wealth Associate
National Bank of Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 22 hours ago
Customer Experience Associate - Sechelt BC (22.5hrs/week)
Scotiabank
Sechelt, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 23 hours ago
PC
PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
Quebec, QC
- Full-time
…focusing on business strategy. You’ll have the opportunity to experience the entire business life cycle of a private company from inception to growth, maturity and transition. Our team…
Added 23 hours ago
PC
PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
Montreal, QC
- Full-time
…focusing on business strategy. You’ll have the opportunity to experience the entire business life cycle of a private company from inception to growth, maturity and transition. Our team…
Added 23 hours ago
Customer Experience Associate - Royal Bay Village, Victoria BC (30hrs/week)
Scotiabank
Victoria, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 23 hours ago
Customer Experience Associate (18.75 hours/week) - Bayview & Millwood Branch
Scotiabank
Toronto, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 23 hours ago
Sales Associate
Rogers Communications
Ottawa, ON · Nepean, ON
…can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every…
Added 23 hours ago
Sales Associate
Rogers Communications
Waterloo, ON
…can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every…

Scotiabank

Customer Experience Associate - Decarie & Ferrier (30 hours/week)

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 277532

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch by providing exceptional service and processing daily financial transactions. They are responsible for identifying customer needs, promoting digital banking solutions, and contributing to branch sales targets.

Requirements

Candidates must possess strong customer service skills and the ability to explain complex financial concepts in a simple, relatable manner. Proficiency in both English and French is required to effectively collaborate with teams and assist a diverse client base.

Skills

Customer service
Sales
Technical skills
Digital banking
Relationship building
Communication
Problem solving
Financial services
Transaction processing
Teamwork

Benefits

Competitive compensation
Professional development
Internal training
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Customer Service
Relationship Management
Transaction Processing
Branch Banking
Retail Banking
Communication Skills
Technical Proficiency
Team Collaboration
Professional Development

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