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Added 5 mins ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
Fraser Health
Surrey, BC
- Full-time
…(CPOE), and many patient safety tools. We are mobilizing a team to help support the project and are seeking Clinical Practice Consultants to be members of various clinical design teams for…
Added 5 mins ago
TW
Team Lead or Manager, Core Banking Integration
Thrive Wealth Management
Regina, SK
- Full-time
In this role, you will lead the team responsible for the successful conversion of Legacy Synergy and Legacy Cornerstone core and digital banking systems to a unified target-state core…
Added 5 mins ago
CC
Manager, Learning & Development
Compass Canada
ON · Mississauga, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 19 mins ago
C
Client Engagement Associate
CIBC
Ganges, BC · BC · Salt Spring Island-Ganges
- Full-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 19 mins ago
C
Financial Services Representative II (UoNBC Career Fair)
CIBC
Prince George, BC
- Full-time
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are…
Added 34 mins ago
SA
Finance Business Partner (FP&A)
Schema App
Remote, Canada
- $105,000 to $110,000 CAD / year
- Full-time
- Remote
Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a…
Added 49 mins ago
MA
B2B Sales & Business Development | Commission Only | Miles Ahead Hosting -
Miles Ahead Hosting
Remote, Canada
- $80,000 to $120,000 CAD / year
- Full-time
- Remote
…British Columbia, Canada, we help businesses establish their digital foundations, strengthen their presence and move forward with a clear…
Added 49 mins ago
C
Financial Services Representative II (UoNBC Career Fair)
CIBC
Prince George, BC
- Full-time
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are…
Added 1 hour ago
C
Sales Associate - Claire's Kildonan Place
Claire's
MB · Manitoba, Canada
- $16 to $17 USD / hour
- Part-time
Social & Digital Savvy | Growth Mindset: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience – always staying curious and looking for ways…
Added 3 hours ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
…are seeking a dedicated professional to join their support team to help practitioners navigate complex software solutions and deliver exceptional…
Added 3 hours ago
D
Manager, Delivery - Digital & Data
Dormez-vous
Montreal, QC
- Full-time
Manage and track cross-team dependencies, risks, and issues across Digital, Data/BI, APIs, and external vendors.
Added 3 hours ago
AM
Medical Writer – Waterloo, Belgium (F/M)
Astek Middle East
Waterloo, ON
- Full-time
Alsinova is looking on a regular basis for Medical Writers to join our consulting team for clients’ projects (from big pharma to small biotech) based in Belgium.
Added 3 hours ago
MF
HR Internship
McConnell Foundation
Montreal, QC
- Temporary
…resilient Canada. The successful candidate will join a dynamic team that supports innovative and scalable approaches to some of Canada’s toughest challenges – such as climate change,…
Added 4 hours ago
Enterprise Account Executive
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
We are seeking a highly motivated and experienced Sales Account Manager to join our team. This position will be responsible for managing and growing our Enterprise Class Customers within…
Added 5 hours ago
CC
Graphic Designer
Cinch Communications Inc.
Red Deer, AB
- Other
…trust, tell clear stories, and achieve meaningful growth. The team delivers results through website design, social media, digital advertising, SEO, branding, graphic design, and marketing…
Added 5 hours ago
NB
Banking advisor
National Bank of Canada
Campbellton, NB
- Full-time
A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts…
Added 5 hours ago
NB
Product Director Insurance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Product Director Insurance within the Strategy, Growth and Business Capabilities team at National Bank means acting as the owner of an insurance product portfolio. In this…
Added 5 hours ago
NB
Financial Planner Laval
National Bank of Canada
Laval, QC
- Full-time
Required skills: Client Education, Client Engagement, Client-focused, Communication, Digital literacy, Driving Results, Emotional Intelligence, Finance, Information Analysis, Insurance,…
Added 5 hours ago
NB
Residential Mortgage Specialist
National Bank of Canada
Windsor, ON
- Full-time
(digital and in-person) to increase your visibility and presence within
Added 5 hours ago
IS
Fund Development Manager
InspireHealth Supportive Cancer Care
Vancouver, BC
- Full-time
The Development Manager is a key member of the Development team and plays a central role in furthering InspireHealth’s fundraising, community outreach, and donor engagement goals.
Added 5 hours ago
DI
Solutions Architect
Dawn InfoTek
Toronto, ON
- Contract
We are seeking an experienced Solutions Architect to join our bank client’s Retail Digital Banking team. The successful candidate will be responsible for defining and designing end-to-end…
Added 6 hours ago
H
Marketing Director
Haystack
Canada
- $120,000 to $140,000 CAD / year
- Full-time
…lifecycle programs, and develop the capabilities of a growing team. This hands-on role combines strategic oversight with direct tactical execution to scale brand visibility and customer…
Added 6 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Oversee the Finance team, including financial planning, reporting, accounts payable, accounts receivable, payroll coordination, and other assigned finance functions.
Added 6 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 6 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…

Scotiabank

Customer Experience Associate - Fernie, BC (18.75 hours/week)

BC, Canada
Fernie, BC, V0B 1M0, Canada

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Requisition ID: 264435

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : British Columbia : Fernie

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch, providing exceptional service by processing transactions and identifying customer needs. They also promote digital banking solutions and contribute to branch sales targets through proactive relationship management.

Requirements

Candidates should have proven customer service skills and the ability to explain complex concepts simply. Strong technical proficiency and a willingness to work a flexible schedule are required for this role.

Skills

Customer service
Relationship building
Sales
Technical skills
Digital banking
Communication
Problem solving
Financial services
Transaction processing

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Transaction Processing
Customer Service
Technical Skills
Branch Banking
Professional Development

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