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Added 30 mins ago
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Operational Due Diligence Associate Analyst (New Grad Opportunity)
Albourne
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
In this role, you will support the assessment of non-investment operational risks within investment managers' businesses and help prepare written research reports for clients. You will also…
Added 1 hour ago
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Personal Banking Associate, Winter 2027 (Co-op/Internship), Victoriaville - 4 months
BMO
Victoriaville, QC
- Full-time
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Associate Applied AI Engineer – GenAI Systems
Manulife
Toronto, ON
- Full-time
Manulife is making a significant investment in Advanced Analytics and GenAI to transform how Finance, Treasury, and Actuarial teams make decisions. Our AI team builds practical, governed…
Added 1 hour ago
Customer Experience Associate - Tatamagouche, NS (15 Hours / Week)
Scotiabank
Tatamagouche, NS
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
Senior Operations Associate
The Canada Life Assurance Company
London, ON
Reporting to the Associate Manager of Administration, you will be responsible for accurate and timely processing of financial and non-financial transactions for our clients' mutual fund…
Added 1 hour ago
CC
Assistant Store Manager
Canna Cabana
Innisfil, ON
- $21 to $23 CAD / hour
- Full-time
…management and to manage, maintain and supervise day-to-day retail operations activities at the retail store…
Added 2 hours ago
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Wealth Associate
National Bank of Canada
Oakville, ON
- Full-time
Support investment advisors in providing superior customer service and be available to meet client requests
Added 2 hours ago
NB
Wealth Associate
National Bank of Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
Support investment advisors in providing superior customer service and be available to meet client requests
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Personal Banking Associate
TD
AB
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 2 hours ago
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Department Manager Front End
J.D. Irving, Limited
Halifax, NS
- Full-time
Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
Added 3 hours ago
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Retail Sales Associate
Canna Cabana
Swift Current, SK
- Part-time
…cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis,…
Added 3 hours ago
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Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
Lead regulatory change management, including environmental scanning, interpretation, impact assessment, communications, training and implementation support.
Added 3 hours ago
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Personal Banking Associate Trainee
TD
Owen Sound, ON
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 4 hours ago
KB
Department Manager - Lighting/Electrical/Plumbing
Kent Building Supplies
Fredericton, NB
- Full-time
…participating in meetings in addition to the duties of a sales…
Added 4 hours ago
KB
Merchandising Supervisor- Reset
Kent Building Supplies
Charlottetown, PE
- Full-time
Communicate priorities clearly and provide associates with the tools, training, and support needed to succeed.
Added 4 hours ago
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Personal Banking Associate - Saint-Hubert, Gaétan-Boucher (18.75 hours)
TD
Longueuil, QC · Saint-Hubert, QC
- Part-time
…et approfondis avec nos clients en effectuant de nombreuses opérations de service à la clientèle ainsi que de fournir des renseignements et des conseils sur les services, les produits et…
Added 4 hours ago
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Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
Lead regulatory change management, including environmental scanning, interpretation, impact assessment, communications, training and implementation support.
Added 4 hours ago
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Associate, Credit Alternatives, Global Asset Management
BMO
Toronto, ON · FCP
- Full-time
We are looking for an Associate to join our Credit Alternatives investment team, with a focus on portfolio management, investment analysis, research, and portfolio reporting and analytics.…
Added 4 hours ago
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Personal Banking Associate - Cousineau & Gaetan Boucher (Full time)
TD
Longueuil, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 5 hours ago
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Associate Franchise Operations Manager (Quebec)
The Wendy's Company
Quebec, QC
- $85,000 to $145,000 CAD / year
- Full-time
…customer count growth, operational objectives, financial results, investment requirements and development targets. This role manages a smaller portfolio than the FOM position and may report…
Added 5 hours ago
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Personal Banking Associate Trainee
TD
Oshawa, ON
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 6 hours ago
Customer Experience Associate - Spruceland Branch, Prince George, BC(15Hours/Week)
Scotiabank
Prince George, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 6 hours ago
Customer Experience Associate - Queen Mary (15 hours/week)
Scotiabank
Montreal, QC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 6 hours ago
Customer Experience Associate - Findlay Creek (22.5 hours/week)
Scotiabank
Ottawa, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 6 hours ago
Customer Experience Associate - Sheppard & Bathurst Branch, ON (30 hours/week)
Scotiabank
Toronto, ON · North York, ON
…conversations that enable faster advancement and internal training to support your growth and…

Scotiabank

Customer Experience Associate - Findlay Creek (22.5 hours/week)

Ottawa, ON, K1T 0K8, Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 277447

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch by processing daily transactions and building long-standing customer relationships. They also identify sales opportunities and assist clients in adopting mobile and digital banking technologies.

Requirements

Candidates should possess proven customer service skills and the ability to explain complex financial concepts in a simple, relatable manner. A flexible schedule and strong technical proficiency to promote self-service banking options are required.

Skills

Customer service
Relationship building
Transaction processing
Sales
Technical skills
Digital banking
Communication
Problem solving
Adaptability
Teamwork

Benefits

Competitive compensation
Professional development
Internal training
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Retail Banking
Digital Banking
Sales
Customer Service
Relationship Management
Transaction Processing
Mobile Banking
Self-service Banking
Branch Operations
Communication Skills
Technical Proficiency

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