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Added 9 mins ago
YO
PT Facilities Cleaner
YMCA of the National Capital Region
Ottawa, ON
- Part-time
Being a contributing team member and sharing in the overall responsibilities of day-to-day operations.
Added 9 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Hamilton, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 9 mins ago
UH
Repetitive Transcranial Magnetic Stimulation (rTMS) Technician
University Health Network
Toronto, ON
- Full-time
…one Centre to individuals with mood disorders. As an integral member of Centre for Depression team, the rTMS Technician administers repetitive transcranial magnetic stimulation (rTMS)…
Added 10 mins ago
CF
Personal Trainer
Crunch Fitness Canada
ON · Waterdown, ON
- $25 to $40 CAD / hour
- Full-time
Support member service activities, including fitness seminars, boot camps, and body fat assessments.
Added 10 mins ago
CH
Care Supervisor (RN/ RPN) - Mississauga
CBI Home Health
Mississauga, ON
- Full-time
Be self-motivated with an ability to work both independently and as an effective member of a team
Added 10 mins ago
PSW/LCW
Bayshore
Caledon, ON
…HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best…
Added 10 mins ago
Personal Caregiver
Bayshore
Alliston, ON
…HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best…
Added 24 mins ago
SH
General Duty Medical Laboratory Technologist - Rural - Repost
Shared Health-Soins Communs
Steinbach, MB
- Full-time
Demonstrated ability to work both independently and as a team member.
Added 24 mins ago
EL
Pension Administrator
Eckler Ltd. / Eckler ltée
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
…actuarial practices. Based in Canada and the Caribbean, we’re a team of committed and highly skilled professionals consulting in the areas of pension, retirement, financial wellness,…
Added 24 mins ago
VH
Occupational Therapist (Adult) - London Middlesex
VHA Home HealthCare
London, ON
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 24 mins ago
VH
Pediatric Occupational Therapist - North York
VHA Home HealthCare
Toronto, ON · North York, ON
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 24 mins ago
SC
Procurement Coordinator
Sturgeon County
Morinville, AB
- $83,161 to $105,805 CAD / year
- Temporary
Distributes emails as received to the appropriate program area and team member.
Added 24 mins ago
S
Adjuster
SCIC
Rosetown, SK
- Full-time
…to complete a variety of claim types; to act as the Customer Service Office’s (CSO) primary contact for producers to discuss farm operation needs with, paired with providing SCIC program…
Added 24 mins ago
Child and Youth Worker - HOPE
360°kids
Markham, ON
Ensures effective delivery service to the youth by documenting information, observations, and impressions that may impact on a youth’s case plan where appropriate.
Added 24 mins ago
T
Customer Experience Associate
TD
Grand Bend, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 24 mins ago
LP
Administration & Yardi Operations Team Lead (Condominium)
Larlyn Property Management
London, ON
- Full-time
As a senior member of the administration team, you will work closely with company executives to lead, coach, and transform an established group of property administrative professionals…
Added 24 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
St. Thomas, ON
- Part-time
Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 24 mins ago
Relief Mental Health Housing Worker - HART Hub
Canadian Mental Health Association-Haliburton, Kawartha, Pine Ridge
Peterborough, ON
Collaborate with the HART Hub multi-disciplinary health team
Added 40 mins ago
B
Director, Quantitative Developer (C#)
BMO
Toronto, ON · FCP
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 40 mins ago
B
Senior Manager, Trade Compliance
BMO
Toronto, ON · FCP
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 40 mins ago
A
Personal Support Worker Temp FT Agecare Westbury
AgeCare
Toronto, ON · AgeCare Westbury
- Full-time
Apply today to become a valued member of our team!
Added 40 mins ago
A
Personal Support Worker Temp. Part-time AgeCare Westbury
AgeCare
Toronto, ON · AgeCare Westbury
- Part-time
Apply today to become a valued member of our team!
Added 40 mins ago
A
Personal Support Worker Regular PT Agecare Westbury
AgeCare
Toronto, ON · AgeCare Westbury
- Part-time
Apply today to become a valued member of our team!
Added 40 mins ago
M
Overnight Guest Experience Expert - Part-Time
Marriott
Edmonton, AB
- Part-time
…Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we…
Added 40 mins ago
M
Guest Experience Expert
Marriott
Edmonton, AB
- Full-time
…Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we…

Scotiabank

Customer Experience Associate - Findlay Creek (22.5 hours/week)

Ottawa, ON, K1T 0K8, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 277447

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch by processing daily transactions and building long-standing customer relationships. They also identify sales opportunities and assist clients in adopting mobile and digital banking technologies.

Requirements

Candidates should possess proven customer service skills and the ability to explain complex financial concepts in a simple, relatable manner. A flexible schedule and strong technical proficiency to promote self-service banking options are required.

Skills

Customer service
Relationship building
Transaction processing
Sales
Technical skills
Digital banking
Communication
Problem solving
Adaptability
Teamwork

Benefits

Competitive compensation
Professional development
Internal training
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Retail Banking
Digital Banking
Sales
Customer Service
Relationship Management
Transaction Processing
Mobile Banking
Self-service Banking
Branch Operations
Communication Skills
Technical Proficiency

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