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Added 13 mins ago
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Client Engagement Associate - Part-time (20hours/week)
CIBC
Dartmouth, NS
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 13 mins ago
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Client Engagement Associate - Part-time (15hours/week)
CIBC
Halifax, NS
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 13 mins ago
Customer Experience Associate - Royal Bay Village, Victoria BC (30hrs/week)
Scotiabank
Victoria, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 13 mins ago
Customer Experience Associate (18.75 hours/week) - Bayview & Millwood Branch
Scotiabank
Toronto, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 27 mins ago
SO
Private Equity Associate - Infrastructure
Spencer Ogden
Toronto, ON
- Full-time
The firm is looking to add an Investment Associate to its growing team. The successful candidate will work closely with senior investment professionals across the full investment lifecycle,…
Added 27 mins ago
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HR & Payroll Specialist
The Law Office Management Association (TLOMA)
Toronto, ON
- Full-time
Working closely with the Associate Director, Talent Management and local office management, the Payroll & HR Specialist will play an essential role in assisting to deliver Payroll and HR…
Added 27 mins ago
SO
Private Equity Associate - Infrastructure
Spencer Ogden
Montreal, QC
- Full-time
The firm is looking to add an Investment Associate to its growing team. The successful candidate will work closely with senior investment professionals across the full investment lifecycle,…
Added 28 mins ago
Sr. Associate, Workplace Experience
Softchoice
Toronto, ON
Administer workplace accounting processes and documentation, manage parts of the Workplace budget template and suggest ways to work more efficiently
Added 42 mins ago
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Personal Banking Associate - Saint-Hubert, Gaétan-Boucher (18.75 hours)
TD
Longueuil, QC · Saint-Hubert, QC
- Part-time
Added 58 mins ago
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Data Engineer
Innovation Federal Credit Union
Canada
- Full-time
Microsoft Azure Data Engineer Associate Certification preferred.
Added 58 mins ago
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Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
Added 58 mins ago
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ScotiaMcLeod Administrative Associate - Toronto Plaza
Scotia Wealth Management
Toronto, ON
- Full-time
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 58 mins ago
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ScotiaMcLeod Investment Associate - Toronto Plaza
Scotia Wealth Management
Toronto, ON
- Full-time
As an Investment Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…
Added 58 mins ago
PM
Digital Media Supervisor
Publicis Media
Toronto, ON
- Full-time
Minimum of Associate Degree in Media; Bachelor’s degree a plus/preferred
Added 58 mins ago
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Associate, Investment Banking, Financial Institutions Group (FIG) - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Associate, Investment Banking, Financial Institutions Group (FIG) – Toronto, ON
Added 58 mins ago
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ScotiaMcLeod Senior Associate - Laval, Qc
Scotia Wealth Management
Laval, QC
- Full-time
Added 58 mins ago
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Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Ancaster, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
IP
Bilingual Collection Associate
Imperial PFS Canada
Toronto, ON
- $45,000 to $52,000 CAD / year
- Full-time
…Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper…
Added 1 hour ago
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Faculty Support
University of Victoria
Victoria, BC
- Full-time
This position provides advanced administrative and secretarial support to faculty members, sessional instructors, associate deans, and others as assigned. The incumbent is a member of the…
Added 1 hour ago
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Associate, Credit Alternatives, Global Asset Management
BMO
Toronto, ON · FCP
- Full-time
Analyst (Associate), Credit Alternatives, Global Asset Management
Added 1 hour ago
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Personal Banking Associate - Cousineau & Gaetan Boucher (Full time)
TD
Longueuil, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
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Customer Experience Associate - Gander
TD
Gander, NL
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
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AVP, Programs & Deployment
TD
Toronto, ON
- Full-time
The Associate Vice President, Programs and Deployment is responsible for leading the strategy, integration, modernization, governance, and deployment of key capabilities supporting TD…
Added 1 hour ago
UL
Associate Planner
United Legwear & Apparel Co.
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
At ULAC, the Associate Planner is responsible for creating sales plans, managing inventory, analyzing sales trends, and submitting monthly budgets. The Associate Planner will report…
Added 1 hour ago
ScotiaMcLeod Investment Associate - Toronto Plaza
Scotiabank
Toronto, ON
As an Investment Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…

Scotiabank

Customer Experience Associate - Findlay Creek, On (15 hours)

Ottawa, ON, K1T 0K8, Canada

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Job details

Posting language: English
Posted: Oct 13, 2026

Original job description

Requisition ID: 276093

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch, processing daily transactions and building long-standing customer relationships. They are responsible for identifying simple sales opportunities and assisting clients with mobile banking applications.

Requirements

Candidates should have proven customer service skills and the ability to work in a target-based environment. Strong technical proficiency and the ability to explain complex concepts simply are required for this role.

Skills

Customer service
Relationship building
Sales
Technical skills
Digital banking
Communication
Problem solving
Transaction processing
Financial goal setting
Team collaboration

Benefits

Competitive compensation
Professional development
Internal training
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Transaction Processing
Customer Service
Branch Banking
Mobile Banking
Target-based
Professionalism
Technical Skills
Retail Banking

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