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Added 29 mins ago
Senior Customer Experience Associate - March Road, Kanata, ON - 18.75 hours/week
Scotiabank
Ottawa, ON · Kanata, ON
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
Customer Experience Associate - Windfields (15 hours/week)
Scotiabank
Oshawa, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
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Operations Associate
Wellington-Altus
Winnipeg, MB
- Full-time
Founded in 2017, Wellington-Altus Private Wealth Inc. (Wellington-Altus) is Canada's top-rated* investment dealer and a subsidiary of Wellington-Altus Financial Inc., one of Canada’s Top…
Added 4 hours ago
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Associate Consulting Director
Virtusa
Toronto, ON
- Full-time
banking, Treasury, Wealth or Capital markets solutions
Added 5 hours ago
NB
Technology Associate
National Bank of Canada
Winnipeg, MB
- Full-time
A career as an Associate at National Bank is a role where your systems thinking, attention to detail, and interest in finance can have a direct impact on clients and advisors. In this role,…
Added 5 hours ago
NB
Associate Regional Manager
National Bank of Canada
Brossard, QC
- Full-time
At National Bank Financial – Wealth Management, your role as Associate Regional Manager for Montreal’s South Shore gives you the opportunity to provide hands-on leadership to Wealth…
Added 6 hours ago
RB
Associate Portfolio Manager
Royal Bank of Canada
Waterloo, ON
- Full-time
Minimum of 5 years Investment industry experience
Added 8 hours ago
RB
Manager, Royal Mutual Funds Inc (RMFI) Surveillance
Royal Bank of Canada
Toronto, ON
- Full-time
…sales practices) associated with the supported Capital Markets, Wealth Management businesses, Royal Mutual Funds Inc. (RMFI) and Global Asset…
Added 8 hours ago
RB
Associate, Reporting & Control
Royal Bank of Canada
Toronto, ON
- Full-time
3 + years Securities Lending/Finance Experience
Added 13 hours ago
Customer Experience Associate -Saskatoon CBC & Main Branch (18.75 hours per week)
Scotiabank
Saskatoon, SK
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 15 hours ago
A&
Associate, Restructuring
Alvarez & Marsal
Toronto, ON
- Full-time
As a Restructuring & Turnaround Associate, you will have the opportunity to work alongside professionals recognized as authorities across a diverse set of industries, and with the guidance…
Added 15 hours ago
T
PIA Client Service Associate
TD
Winnipeg, MB
- Full-time
…and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you…
Added 16 hours ago
SW
ScotiaMcLeod Administrative Associate - London, ON
Scotia Wealth Management
London, ON
- Full-time
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 17 hours ago
Senior Customer Associate - West Springs Branch, AB (30 hours/week) Contract- September, 2027
Scotiabank
Calgary, AB
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 17 hours ago
Total Wealth Planning Associate, National Support - Toronto, ON
Scotiabank
Toronto, ON
As a Total Wealth Planning Associate, you will be part of the Central Planning Group, supporting Scotiabank Advisors across Canada, including Scotia Wealth, Scotia Financial Planning and…
Added 17 hours ago
Customer Experience Associate - Hamilton Road & Highbuty Avenue
Scotiabank
London, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 17 hours ago
S
Customer Experience Associate, Part-Time - 160 & 82nd St. Branch, Edmonton, AB (26.25 Hours/Week)
Scotiabank
Edmonton, AB
- Part-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 18 hours ago
ScotiaMcLeod Administrative Associate - London, ON
Scotiabank
London, ON
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 18 hours ago
Customer Experience Associate - Centre Mall, Hamilton (15 hours)
Scotiabank
Hamilton, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 18 hours ago
Customer Service Representative - Barrie Financial Centre, Barrie (30 hrs/week)
Scotiabank
Barrie, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 18 hours ago
R
Manager, Royal Mutual Funds Inc (RMFI) Surveillance
RBC
Toronto, ON
- Full-time
…sales practices) associated with the supported Capital Markets, Wealth Management businesses, Royal Mutual Funds Inc. (RMFI) and Global Asset…
Added 18 hours ago
N
Client Care Associate - Group Retirement Services
Navacord
Elmira, ON
- $50,000 to $60,000 CAD / year
- Full-time
We are looking for a motivated individual with strong technical and organizational skills to join our Wealth Management Team, in our Elmira, Ontario office. As a member of our team, you…
Added 18 hours ago
HI
Auto Associate
HUB International Canada
Duncan, BC
- Full-time
As an Auto Associate, you’ll play a key role in driving business success. You’ll actively sell insurance solutions, hit performance targets, and deliver an exceptional customer experience.…
Added 19 hours ago
C
Senior Private Banking Associate
CIBC
Mississauga, ON
- Full-time
…which increases overall profit contribution to CIBC Private Wealth Management. As a Senior Private Banking Advisor, you will provide exceptional service to Private Banking clients by…
Added 19 hours ago
B
Investment Associate, Private Wealth
BMO
Markham, ON · UPMA
- Full-time
…and stability of BMO Financial Group. As part of BMO Private Wealth, BMO Nesbitt Burns professionals operate within a collaborative, team based wealth management model spanning Investment…

Scotiabank

Customer Experience Associate - Hamilton Road & Highbuty Avenue

London, ON, Canada

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Job details

Apply by: Nov 10, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 278232

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : London (ON)

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch, providing exceptional service by processing transactions and identifying customer needs. They are responsible for nurturing long-standing relationships and promoting digital banking solutions to help clients achieve their financial goals.

Requirements

Candidates should have proven customer service skills and the ability to work in a target-based environment. Strong technical proficiency and the ability to explain complex financial concepts in a simple, relatable manner are required.

Skills

Customer service
Relationship building
Sales
Technical skills
Digital banking
Communication
Problem solving
Financial services
Transaction processing
Adaptability

Benefits

Competitive compensation
Professional development
Internal training
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Transaction Processing
Customer Service
Branch Banking
Mobile Banking
Performance Targets
Professional Development

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