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Added 2 mins ago
HH
Director, Finance and Health Records
Headwaters Health Care Centre
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Experience leading or supporting large‑scale information system implementations and digital optimization initiatives
Added 16 mins ago
P
Enterprise Engineering Services Sales, Director
PwC
Toronto, ON
- Full-time
A career with PwC’s Cloud Data & AI team will provide you with the opportunity to help our clients leverage leading-edge cloud technology to enhance their customer experiences, enable…
Added 32 mins ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…collection is a core input to this work, and the Drone Operations team is responsible for planning, coordinating, and delivering that data accurately and on…
Added 32 mins ago
R
Volunteer Head of Human Resources
RenoMe
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Volunteer
…leadership and collaboration; and RenoMe for Future, which builds digital confidence and practical AI…
Added 32 mins ago
D
Sales Executive
Datmos
Canada
- Full-time
If you're excited about shaping conversations around digital solutions and building meaningful client relationships, all while keeping a company-first mindset that prioritizes team success…
Added 32 mins ago
B
Strategic Sourcing Manager // Responsable de l'approvisionnement stratégique
BAT
Montreal, QC
- Full-time
Added 46 mins ago
T
PLM Project Manager – 3DEXPERIENCE
Techso
Montreal, QC
- Full-time
Are you passionate about complex project management, digital transformation, and process optimization within the manufacturing industry?
Added 46 mins ago
S
Customer Experience Associate - Whitehorse, YT (26.25 hours/week)
Scotiabank
Whitehorse, YT
- Full-time
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 46 mins ago
A
Digital Product Designer [AQ-23643]
Aquent
Toronto, ON
- Contract
…deployment of an industry-leading business banking portal? As a Digital Product Designer, your expertise will be critical in ensuring solutions are not only functional but also…
Added 46 mins ago
GC
Branch Manager II
Global Credit Union
Mississauga, ON · Clearview, ON
- Full-time
…centric culture. You will inspire, empower, and develop your team as both a leader and a coach, helping them achieve individual and collective performance and sales goals through…
Added 1 hour ago
CB
Marketing & Communications Specialist
Canadian Bar Association of BC
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
Brief and provide project direction to the Marketing & Communications Coordinator and Graphic & Digital Designer for assigned campaign work.
Added 1 hour ago
QT
Project Lead (Drone Operations)
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…collection is a core input to this work, and the Drone Operations team is responsible for planning, coordinating, and delivering that data accurately and on…
Added 1 hour ago
C
Seasonal - VIP BOH and FOH Cast member
Cineplex
Winnipeg, MB · CPX McGillivray and VIP
- Part-time
What does it take to be a successful member of the Cineplex Team?
Added 1 hour ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
nesto is Canada’s leading digital residential mortgage lender, offering Canadians the lowest rates from the get-go - with total transparency and no haggling.
Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
Sturgeon Falls, ON
- Full-time
The branch is open one evening per week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Customer service Branch Manager…
Added 1 hour ago
NB
Wealth Management Associate
National Bank of Canada
Quebec, QC
- Full-time
Carry out a variety of administrative tasks related to the team’s business development and financial transactions
Added 1 hour ago
RP
Marketing Assistant
Roylo Partners
Vancouver, BC
- $21 to $25 CAD / hour
- Full-time
Maintain marketing databases, contact lists, and digital files.
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
AB · Edmonton, AB
- Full-time
The branch is open one evening a week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. On a day-to-day…
Added 2 hours ago
Sales Development Representative
SOCi
Toronto, ON · Vancouver, BC
…for a Sales Development Representative to join our growing team to help us achieve our next stage of rapid growth. Our Sales Development Representatives are paving the path to the future…
Added 2 hours ago
A
Oracle Integration Cloud (OIC) Tech Arch – Environment Manager
Accenture
Mississauga, ON · Montreal, QC
- Full-time
For our people, it offers the opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve some of the…
Added 2 hours ago
T
Personal Banking Associate (Part time, 18.75h)- Charlesbourg
TD
Quebec, QC
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 2 hours ago
T
Personal Banking Associate (Full time)- Beauport
TD
Quebec, QC
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 2 hours ago
S
Seasonal Retail Sales Consultant - Part time - Bayshore Centre, ON
Swarovski
Ottawa, ON
- Part-time
Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our retail team and be part of a culture where service meets style, and every interaction…
Added 2 hours ago
GD
DYNAMITE - Sales Assistant Manager - Place Rosemere
Groupe Dynamite, Inc Garage
Rosemère, QC
- Full-time
…each customer, while leading and inspiring a high performing team to drive operational efficiency and increase traffic through digital platforms. You are an integral part of the success of…
Added 2 hours ago
FL
Assistant Manager
Foot Locker
Edmonton, AB
- Full-time
…supports the Store Manager in driving sales results, coaching the team, and keeping the store running strong; day in and day…

Scotiabank

Customer Experience Associate - London Main (30 hours/week) (18 months contract)

London, ON, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

Requisition ID: 275689

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : London (ON)

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch, processing daily transactions and nurturing long-standing customer relationships. They are responsible for identifying sales opportunities and assisting clients with mobile banking applications to meet their financial goals.

Requirements

Candidates should have proven customer service skills and the ability to work in a target-based environment. Strong technical proficiency and a willingness to promote digital banking solutions are essential for success in this role.

Skills

Customer service
Relationship building
Sales
Technical skills
Digital banking
Communication
Problem solving
Financial services
Transaction processing
Adaptability

Benefits

Competitive compensation
Professional development
Internal training
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Retail Banking
Sales
Digital Banking
Mobile Banking
Transaction Processing
Branch Operations
Client Relations
Performance Targets
Professional Development
Inclusive Culture

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