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Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Full-time
Updates departmental funding timelines with the Associate Chair of Education in line with McGill Postgraduate Medical Education (PGME) guidelines, updates, circulates for review and posts…
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- Full-time
…and support to our clients. As a Bilingual Customer Success Associate, you will utilize your expertise and knowledge to respond to a wide variety client inquiries in both English and…
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Client Service Associate, BMO Nesbitt Burns
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Associate Vice-President, Administration
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- Full-time
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Associate - Payroll, Bell Canada
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…administration of the employee discount program. The Payroll Associate – Support Centre is responsible for delivering excellent customer service by responding to various payroll-related…
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Associate Director, Organic Growth, Content & Social Media
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Mutual Funds Associate - 18 Month Contract
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Associate, Reporting & Control
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Added 1 hour ago
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Sr. Client Engagement Associate
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Associate, Real Estate Banking, Commercial Banking - North York, ON
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Toronto, ON · North York, ON
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Customer Experience Associate - Champlain Pl, NB (30 Hours / Week, 10 Month Contract)
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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
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Banking Associate (Bilingual)
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Montreal, QC · Greater Montreal Metropolitan Area
- $20 to $21 CAD / hour
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Added 1 hour ago
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 1 hour ago
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Client Associate
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Calgary, AB
- Full-time
…investment advice and exceptional client service. As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new…
Added 1 hour ago
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Financial Services Associate - Full Time - 18 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
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Added 2 hours ago
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Tax Associate
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- $75,000 to $90,000 CAD / year
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Added 2 hours ago
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Retirement and Refund Applications Specialist - Office & Administrative Specialist, Senior
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- Full-time
Associate's degree in Business or Office Technology
Added 2 hours ago
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Personal Banking Associate
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Scotiabank

Customer Experience Associate - Orillia Branch (22.5 Hours/Week)

Orillia, ON, L3V 6K7, Canada

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Job details

Apply by: Nov 7, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 278223

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : Orillia

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch, providing exceptional service by processing transactions and identifying customer needs. They also nurture long-standing relationships and promote digital banking tools to help clients achieve their financial goals.

Requirements

Candidates should have proven customer service skills and the ability to work in a target-based environment. Strong technical proficiency and a flexible schedule are required to effectively assist customers with digital banking options.

Skills

Customer service
Relationship building
Sales
Technical skills
Digital banking
Communication
Problem solving
Financial services
Transaction processing
Teamwork

Benefits

Competitive compensation
Professional development
Internal training
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Transaction Processing
Customer Service
Mobile Banking
Retail Banking
Teamwork
Performance Targets
Technical Support

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