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Added 5 mins ago
MI
Associate, Nexus, Client Delivery
MUFG Investor Services
Toronto, ON
- $60,000 to $88,000 CAD / year
- Full-time
…banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help…
Added 6 mins ago
T
Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 21 mins ago
WM
Residential Operations Manager
Waste Management, Inc. (WM)
Sudbury, ON
- Full-time
From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.
Added 21 mins ago
Customer Experience Associate - Royal Bay Village, Victoria BC (30hrs/week)
Scotiabank
Victoria, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 21 mins ago
Customer Experience Associate (18.75 hours/week) - Bayview & Millwood Branch
Scotiabank
Toronto, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 36 mins ago
TT
Retail Store Associate Part Time Temporary Winners – Northland
The TJX Companies, Inc.
Calgary, AB
- Part-time
Training and development resources that are designed to help you learn, grow, and succeed.
Added 36 mins ago
Sr. Associate, Workplace Experience
Softchoice
Toronto, ON
…stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and…
Added 51 mins ago
Sales Associate
Rogers Communications
Ottawa, ON · Nepean, ON
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and…
Added 51 mins ago
Sales Associate
Rogers Communications
Waterloo, ON
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and…
Added 1 hour ago
R|
Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: CHHD – Child Health and Human Development
Added 1 hour ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Support the development and periodic review of the study's risk-based monitoring strategy.
Added 1 hour ago
IF
Data Engineer
Innovation Federal Credit Union
Canada
- Full-time
Microsoft Azure Data Engineer Associate Certification preferred.
Added 1 hour ago
T
Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
SW
ScotiaMcLeod Administrative Associate - Toronto Plaza
Scotia Wealth Management
Toronto, ON
- Full-time
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 1 hour ago
SW
ScotiaMcLeod Investment Associate - Toronto Plaza
Scotia Wealth Management
Toronto, ON
- Full-time
As an Investment Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…
Added 1 hour ago
YV
Associate Pastor
Yellowknife Vineyard
Yellowknife, NT
- Full-time
We are seeking an Associate Pastor to join our team and contribute to the spiritual life and
Added 1 hour ago
S-
Associate, Investment Banking, Financial Institutions Group (FIG) - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…approach, Associates have ample opportunity for career growth and development. On any given project, Associates will interact with other departments of the firm such as Corporate Banking,…
Added 1 hour ago
SW
ScotiaMcLeod Senior Associate - Laval, Qc
Scotia Wealth Management
Laval, QC
- Full-time
Learning and Development – via Scotia Academy, a virtual learning experience to upskill and develop your skills at work or from your personal device.
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ajax, ON
- Full-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
Added 1 hour ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Ancaster, ON
- Full-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
Added 1 hour ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets
Added 1 hour ago
GA
Client Advisor (FT), AX Outlet McArthur Glen
Giorgio Armani
Richmond, BC
- Part-time
As an associate with Giorgio Armani Canada Corporation, you will be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents…
Added 1 hour ago
GA
Sales Supervisor (FT), AX Outlet, McArthurGlen
Giorgio Armani
Richmond, BC
- Part-time
…skills to manage the store will greatly influence the client and associate…
Added 1 hour ago
GA
Client Advisor (FT), AX Outlet McArthur Glen
Giorgio Armani
Richmond, BC
- Part-time
As an associate with Giorgio Armani Canada Corporation, you will be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents…
Added 1 hour ago
ScotiaMcLeod Investment Associate - Toronto Plaza
Scotiabank
Toronto, ON
As an Investment Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…

Scotiabank

Customer Experience Associate - Queen Mary (15 hours/week)

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 277492

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Montreal-ouest

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch by providing exceptional service and processing daily transactions. They are responsible for identifying customer needs, promoting digital banking solutions, and contributing to branch sales targets.

Requirements

Candidates must possess strong customer service skills and the ability to explain complex financial concepts simply. Proficiency in both English and French is required to interact effectively with clients and colleagues.

Skills

Customer service
Sales
Technical skills
Digital banking
Relationship building
Communication
Problem solving
Financial services

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Transaction Processing
Customer Service
Retail Banking
Communication
Technical Proficiency
Branch Operations

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