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B
Business Banking Relationship Manager Trainee
BMO
Oshawa, ON
- Full-time
Added 14 mins ago
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Mortgage Specialist
BMO
Timmins, ON
- Full-time
Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
Added 14 mins ago
HI
Analyst, Employee Benefits
HUB International
Burnaby, BC
- Full-time
…your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a…
Added 14 mins ago
MI
Senior Quality Engineer
Magna International
Concord, ON
- Full-time
…and other lightweight structural components for automotive, commercial truck and other industrial…
Added 14 mins ago
RI
Installer
Rentokil Initial
Concord, ON
- $45,000 to $52,000 CAD / year
- Full-time
…foliage, holiday decor, ambient scenting and stunning wall art for commercial businesses. We are proud to be a member of the Rentokil Terminix family of companies, the global leader in Pest…
Added 14 mins ago
RI
Plant Care Specialist
Rentokil Initial
Concord, ON
- $43,000 to $48,000 CAD / year
- Full-time
…foliage, holiday decor, ambient scenting and stunning wall art for commercial businesses. We are proud to be a member of the Rentokil Terminix family of companies, the global leader in Pest…
Added 29 mins ago
MP
Sales Support Associate
Mastronardi Produce
Kingsville, ON
- Full-time
Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we’re now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful…
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Machine Operator (Day Shift)
Carlisle
Crossfield, AB
- Full-time
We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today’s…
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Delivery Driver
UPS
Ottawa, ON
- Full-time
UPS Package Drivers deliver and pick up packages from residential and/or commercial properties. This role involves driving, continual lifting, lowering, and carrying packages in a physical,…
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Delivery Driver
UPS
Dieppe, NB
- Full-time
This position picks up and delivers packages to and from residential and/or commercial properties. This position performs in a physical, fast-paced environment involving driving, continual…
Added 29 mins ago
HP
Commercial, Data or IP Solicitor (5+ PQE)
Howes Percival
Norwich, ON
- Full-time
We have an exciting opportunity for an experienced Commercial, Technology, Intellectual Property and/or Data Protection lawyer to join our team in Cambridge, Norwich or Oxford.
Added 29 mins ago
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Delivery Driver
UPS
Ottawa, ON · Vars, ON
- Full-time
UPS Package Drivers deliver and pick up packages from residential and/or commercial properties. This role involves driving, continual lifting, lowering, and carrying packages in a physical,…
Added 29 mins ago
HR
Supervisor, Collection Operations (Waste Management)
Halton Region
Oakville, ON
- Full-time
Assess collection service requirements for residential, multi-residential, commercial, institutional, and other properties.
Added 29 mins ago
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IT Technology Acquisition Specialist
Akkodis
Calgary, AB
- Contract
Business Needs Assessment and Workplan: Workshop outputs and a workplan that align business, technical, commercial, and contractual requirements across IT and CTO-related organizational…
Added 29 mins ago
DO
Senior Legal Counsel
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…history of providing in-house legal counsel and experience in commercial or contract law then we encourage you to…
Added 29 mins ago
TM
Senior Legal Counsel
Toronto Metropolitan University
Toronto, ON
- Full-time
…to provide a full range of legal services on real estate and commercial law-related issues, including leasing, contracts, property matters, and regulatory compliance under the direction of…
Added 29 mins ago
TM
Assistant General Counsel
Toronto Metropolitan University
Toronto, ON
- Full-time
…counsel and guidance to the university on matters related to commercial transactions, contracts, procurement, regulatory compliance, management and mitigation of legal risks, and corporate…
Added 29 mins ago
CE
Senior Revenue Manager
CPG Executive Search Inc.
Markham, ON
- Full-time
Champion a revenue management mindset across the organization, building strong relationships with Marketing, Sales, Finance, Supply Chain and Procurement to operate as one commercial team.
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U
Package Driver
UPS
Ottawa, ON · Kanata, ON
- Full-time
UPS Package Drivers deliver and pick up packages from residential and/or commercial properties. This role involves driving, continual lifting, lowering, and carrying packages in a physical,…
Added 29 mins ago
U
Package Driver
UPS
Ottawa, ON · Kanata, ON
- Full-time
UPS Package Drivers deliver and pick up packages from residential and/or commercial properties. This role involves driving, continual lifting, lowering, and carrying packages in a physical,…
Added 29 mins ago
U
Package Driver
UPS
Ottawa, ON · Kanata, ON
- Full-time
UPS Package Drivers deliver and pick up packages from residential and/or commercial properties. This role involves driving, continual lifting, lowering, and carrying packages in a physical,…
Added 29 mins ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 29 mins ago
B&
Delivery Driver/Warehouse Personnel
BARTLE & GIBSON
Spruce Grove, AB
- Full-time
Follow Department of Transportation policy and procedures regarding Load Securement, Transportation of Dangerous Goods, and operation of a commercial vehicle
Added 29 mins ago
PT
Director, Product Management (Hardware)
PAR Technology
Remote, Canada
- Full-time
- Remote
· Translate customer pain points and market opportunities into actionable product requirements and commercial strategies.
Added 29 mins ago
RB
Financial Advisor
Royal Bank of Canada
NS · CAPE BRETON, Nova Scotia
- Full-time

Scotiabank

Customer Experience Associate - Queen Mary (15 hours/week)

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 277492

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Montreal-ouest

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as the face of the branch by providing exceptional service and processing daily transactions. They are responsible for identifying customer needs, promoting digital banking solutions, and contributing to branch sales targets.

Requirements

Candidates must possess strong customer service skills and the ability to explain complex financial concepts simply. Proficiency in both English and French is required to interact effectively with clients and colleagues.

Skills

Customer service
Sales
Technical skills
Digital banking
Relationship building
Communication
Problem solving
Financial services

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Transaction Processing
Customer Service
Retail Banking
Communication
Technical Proficiency
Branch Operations

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