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Added 4 mins ago
Wealth Operations Analyst I - TD Asset Management
TD
Toronto, ON · Regina, SK
Full-time
…on behalf of pension, insurance, endowment/foundation, and corporate clients, as well as high-net worth clients and retail mutual…
Added 4 mins ago
Analyst Or Associate - Equity Options Trading
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Full-time
TD Securities provides a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our knowledge, innovation, and experience…
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…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
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$110,000 to $140,000 CAD / year
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Scotiabank

Customer Experience Associate - Saint Lambert (18.75h/week)

Saint-Lambert, QC, J4P 2J1, Canada

Apply by: Oct 3, 2026
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Requisition ID: 270810

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
A competitive compensation and benefits package

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Saint-lambert

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide friendly, proactive customer service, process everyday banking transactions, and build lasting customer relationships. Identify straightforward sales opportunities and help customers use mobile and self-service banking tools to manage their needs.

Requirements

Candidates should have customer service experience gained through work or community involvement, strong technical skills, and the ability to communicate clearly and contribute to a team. They must be comfortable with simple sales situations, available for a flexible schedule, and sufficiently proficient in English to interact regularly with English-speaking colleagues and customers.

Skills

Customer Service
Relationship Building
Needs Assessment
Transaction Processing
Sales
Communication
Teamwork
Technical Skills
Digital Banking
Mobile Banking Applications
Self-Service Banking
Flexible Scheduling
Problem Solving

Benefits

Competitive Compensation
Benefits Package
Professional Development
Internal Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Canadian Banking
Branch Banking
Banking Transactions
Customer Relationships
Needs Assessment
Sales Opportunities
Target-Based Performance
Digital Banking
Mobile Banking
Self-Service Banking
Financial Goals
Teamwork
English Proficiency
Flexible Schedule

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