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Added 3 mins ago
R&
Operations Officer III
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 3 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including Sales & Trading to…
Added 3 mins ago
T®
Operations Analyst
TekWissen ®
Montreal, QC
- $35 to $35.3 CAD / hour
- Contract
…Management by ensuring full transparency of limits, funding and operations…
Added 3 mins ago
CN
Operations Specialist, Recycle Fuel Fabrication Laboratories (RFFL)
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Do you enjoy supporting complex technical operations in a highly regulated environment? Can you see yourself helping ensure the safe, reliable, and efficient operation of nuclear facility…
Added 3 mins ago
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Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
Strong knowledge of securities regulation, mutual fund dealer operations, and CIRO requirements.
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International Tax Specialist
UPS
Mississauga, ON
- Contract
Collaborate with Finance, Accounting, Payroll, Accounts Payable, Procurement, and Operations teams on tax-related matters.
Added 3 mins ago
ZS
Operations Control Testing Analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Professional certifications preferred CPA CA or equivalent, CIA Operations and regulatory audit who have experience in control testing, understands bank operations like loans, deposits,…
Added 3 mins ago
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Registered Plans Wealth Operations Officer
Dexian
Toronto, ON
- $24 to $25 CAD / hour
- Contract
Job Title: Registered Plans Wealth Operations Officer
Added 3 mins ago
SG
Services Operations Coordinator
SKF Group
Sarnia, ON
- Full-time
…Canada and the United States. We are seeking an experienced Operations Coordinator to schedule field crews, arrange travel, track updates from customers in a fast paces…
Added 3 mins ago
PS
Accounting Analyst
Professional Staffing
Toronto, ON
- $25 to $30 CAD / hour
- Contract
Reporting to the Accounting Manager, the Accounting Analyst will support accounts payable operations, general accounting activities, and month-end close processes. This role focuses on…
Added 3 mins ago
CL
AVP, Claims (Operational Excellence)
Canada Life
Montreal, QC
- Full-time
…business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic…
Added 3 mins ago
TI
Practice Manager for a brand new IVF center - St Johns, NFL, Canada
The IVF Guide
St. John's, NL
- Full-time
Manage daily operations across reception, patient coordination, scheduling and administration, ensuring efficient clinic flow and treatment cycle coordination
Added 3 mins ago
TS
Director, Construction PMO
Tricon Solutions
Moncton, NB
- Full-time
Client & stakeholder collaboration: Work closely with site leadership, estimating, finance, safety and operations, support the handoff from bid to execution, and manage client expectations.…
Added 3 mins ago
UC
Manager, Remote Services
Ukrainian Credit Union Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Drive operational excellence by overseeing daily operations, service quality, first-contact resolution, performance measurement, and continuous improvement.
Added 3 mins ago
CL
AVP, Claims (Operational Excellence)
Canada Life
London, ON
- Full-time
…business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic…
Added 3 mins ago
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Director of National Key Accounts - Royal Canin
Mars
Guelph, ON
- Full-time
Added 3 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 3 mins ago
CL
AVP, Claims (Operational Excellence)
Canada Life
Winnipeg, MB
- Full-time
…business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic…
Added 3 mins ago
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General Manager
Moxies
Pickering, ON
- Full-time
Join our dynamic team and take the lead in overseeing daily operations, managing staff, and ensuring top-notch customer service. As a General Manager, you will have the opportunity to…
Added 3 mins ago
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Controller
BluMetric
Ottawa, ON
- Full-time
…Director – Finance, the Controller will oversee the day-to-day operations of the accounting function, including payroll, accounts receivable, accounts payable, general ledger, financial…
Added 3 mins ago
EI
Executive Assistant & Office Manager
EnviCore Inc.
Calgary, AB
- Full-time
…presentations and documents. The role also oversees day-to-day office operations such as reception duties, supplies management, vendor coordination, and maintaining a professional and…
Added 3 mins ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Ancaster, ON
- Full-time
Added 3 mins ago
Customer Service Cashier (Macleod Trail)
Calgary Co-operative Association Limited
Calgary, AB
Added 18 mins ago
BA
Controller
Borderless AI
Toronto, ON
- Full-time
Develop, implement, and maintain transfer pricing policies that support the company's global operations and ensure compliance with cross-border tax requirements.
Added 18 mins ago
CO
MANAGER FINANCE & BUSINESS SERVICES #67691
City of Toronto
Toronto, ON
- Full-time

Scotiabank

Customer Experience Associate - Sheppard & Bathurst Branch, ON (30 hours/week)

Toronto, ON, Canada
North York, ON, M3H 2S1, Canada

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Job details

Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 276894

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : Ontario : North York

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate acts as a lobby leader to triage customers and provide exceptional service while contributing to branch sales targets. They are responsible for nurturing client relationships and educating customers on digital banking tools and mobile applications.

Requirements

Candidates should have strong customer service skills and experience in conducting simple sales or providing financial advice. A professional, friendly demeanor and the ability to work a flexible schedule are required for this branch-based role.

Skills

Customer service
Sales
Financial advice
Relationship management
Technical skills
Digital banking
Communication
Problem solving
Triage
Banking operations

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Sales
Financial Services
Digital Banking
Mobile Applications
Relationship Management
Triage
GICs
Credit
Branch Banking
Customer Service
Performance Targets
Technical Support
Financial Advice

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