Jobs in Canada

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Added 5 mins ago
TP
Tele - Sales Representative - Remote Canada
Turning Point Brands Canada
Remote, Canada
- Full-time
- Remote
We are seeking a results-driven Tele Sales Representative to manage existing customer relationships while actively driving new business growth. This role is ideal for a highly organized…
Added 5 mins ago
T
Personal Banking Associate
TD
High Prairie, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
T
Customer Experience Associate
TD
Perth, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
T
Personal Banking Associate
TD
Rockland, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
T
Personal Banking Associate
TD
Kemptville, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
T
Customer Experience Associate
TD
Hawkesbury, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
T
Personal Banking Associate
TD
St. Catharines, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
JI
Kitchen Designer
J.D. Irving, Limited
Moncton, NB
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 5 mins ago
GF
Personal Trainer - Burnaby Northgate
GoodLife Fitness
Burnaby, BC
- Full-time
Leveraging and promoting all GoodLife training programs to support clients on their health and fitness journeys
Added 5 mins ago
GF
Sales (Fitness Advisor) - Charlottetown Belvedere Plaza
GoodLife Fitness
Charlottetown, PE
- Full-time
Touring potential members around the club, educating them on how we can support them toward achieving their overall health and fitness goals
Added 5 mins ago
IB
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Edmonton, AB
- $15 to $16.5 CAD / hour
- Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 5 mins ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Smiths Falls, ON · Ottawa, ON · Mississippi-Rideau Lakes Corps
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 5 mins ago
TS
Christmas Kettle Driver
The Salvation Army Canada and Bermuda Territory
Barrie, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 5 mins ago
Customer Service Representative
Circle K
Mount Uniacke, NS
As a Customer Service Representative, you will enjoy:
Added 5 mins ago
CK
Part-Time Customer Service Representative
Circle K
Dartmouth, NS
- Part-time
As a Customer Service Representative, you will enjoy:
Added 5 mins ago
CK
Customer Service Representative
Circle K
NS
- Part-time
As a Customer Service Representative, you will enjoy:
Added 5 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Toronto, ON
- Part-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Added 5 mins ago
B
Personal Banker Associate
BMO
Montreal, QC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 5 mins ago
B
Mortgage Specialist
BMO
Moncton, NB · MCTN
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 5 mins ago
B
Personal Banking Associate
BMO
Montreal, QC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 5 mins ago
BP
Seasonal Receiving Outfitter
Bass Pro Shops
Barrie, ON
- Part-time
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Added 5 mins ago
BP
Seasonal Footwear Outfitter
Bass Pro Shops
Barrie, ON
- Part-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 5 mins ago
BP
Seasonal Home & Gift
Bass Pro Shops
Barrie, ON
- Part-time
Reporting to the Group Sales Manager, a Retail Outfitter will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product…
Added 5 mins ago
BP
Seasonal Cashier
Bass Pro Shops
Barrie, ON
- Part-time
Ability to provide superior customer service and exceed customer’s expectations
Added 5 mins ago
M
Caissier/caissière temps partiel jour
Maxi
Saguenay, QC
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…

Scotiabank

Customer Experience Lead - Acton

Acton, ON, L7J 1H2, Canada

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Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 275949

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Is this role right for you? In this role you will:

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Build strong customer relationships and deliver excellent customer service
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Excellent leadership skills, able to coach and develop your team
Strong customer service skills
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Excellent communication skills
Availability to work a flexible schedule
Previous banking experience is a strong asset
Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package.

Location(s): Canada : Ontario : Acton

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Lead oversees retail service teams and acts as the Officer in Charge to manage branch operations and customer escalations. They are responsible for coaching staff, building customer relationships, and driving the implementation of new policies and digital banking initiatives.

Requirements

The ideal candidate possesses strong leadership and coaching experience, along with excellent communication and customer service skills. Previous experience in a banking environment and the ability to work a flexible schedule are considered strong assets for this role.

Skills

Leadership
Coaching
Customer service
Team management
Communication skills
Change management
Banking
Digital banking
Self-service banking
Scheduling
Conflict resolution
Policy implementation

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Leadership
Team Management
Coaching
Officer In Charge
Change Management
Digital Banking
Self-service Banking
Financial Services
Branch Operations
Customer Escalations
Policy Implementation
Communication
Scheduling

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