Find work in Canada.

484,512 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 days ago
BH
Cross-Border Tax Manager (CPA)
Beacon Hill Wealth Management 🇨🇦 🇺🇸
Victoria, BC
- Full-time
…match. The person who owns this role will grow into the firm's senior cross-border tax planner, CFO, and Chief Compliance…
Added 2 days ago
B
Manager, Registrations
BMO
Toronto, ON · FCP
- Full-time
Reports to: Senior Manager, Registrations and Continuing Education – Wealth Management Compliance
Added 2 days ago
TA
Chief Growth Officer, Wealth Management
Thorek/Scott and Partners
ON · Ontario, Canada
- Full-time
Reporting to the CEO, the Chief Growth Officer is a senior executive responsible for growing Assets Under Administration (AUA) through advisor recruiting and retention, organic growth…
Added 3 days ago
P
Associate Director, Compliance
Purpose
Toronto, ON
- Full-time
Reporting to the Chief Compliance Officer (CCO), the Associate Director provides technical leadership, provides day to day management of Compliance resources, establishes program standards…
Added 3 days ago
Legal/Compliance - Associate Director, Compliance
Purpose Unlimited
Toronto, ON
Reporting to the Chief Compliance Officer (CCO), the Associate Director provides technical leadership, provides day to day management of Compliance resources, establishes program standards…
Added 3 days ago
Associate Director, Compliance
Purpose Unlimited
Toronto, ON
Reporting to the Chief Compliance Officer (CCO), the Associate Director provides technical leadership, provides day to day management of Compliance resources, establishes program standards…
Added 4 days ago
Senior Operations Officer
Scotiabank
Toronto, ON
As a Senior Operations Officer, Client Onboarding, you will be responsible for providing oversight/control of client account opening and maintenance documents, to help reduce risk with…
Added 4 days ago
S
Home Financing Officer - Northern Ontario
Scotiabank
Sudbury, ON
- Full-time
…branch, broker, and Home Financing Advisor (HFA) channels. The Senior Analyst conducts file reviews, enhanced due diligence assessments, income verification and accountant statement…
Added 5 days ago
Y
Director, Transitions & Operations
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Q Wealth is growing, and we’re looking for an operations leader who wants to shape how that growth happens. In this role, you’ll own the transition of new partners to Q Wealth from end to…
Added 5 days ago
QW
Director, Transitions & Operations
Q Wealth Partners
Toronto, ON
- Full-time
Q Wealth is growing, and we’re looking for an operations leader who wants to shape how that growth happens. In this role, you’ll own the transition of new partners to Q Wealth from end to…
Added 5 days ago
Executive Assistant
Scotiabank
Toronto, ON
The Executive Assistant provides high-level administrative and strategic support to senior executives and leadership teams, by ensuring crucial support and smooth day to day operations to…
Added 5 days ago
GT
PCO/Accountant - Accounting, Financials, Eclipse
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $35 to $40 CAD / hour
- Contract
3–5 years of experience in a Senior IT Project Coordinator, Project Control Officer, or similar role.
Added 8 days ago
M
Senior Field Supervision Manager (Mandarin)
Manulife
Vancouver, BC · Calgary, AB
- Full-time
The Senior Field Supervision Manager is a frontline supervisor responsible for Tier 1 daily supervisory activities for advisors registered with CIRO at Manulife Wealth Inc. The role is…
Added 8 days ago
LB
Chief of Staff
Leo Berwick
Toronto, ON
- Full-time
Leo Berwick is hiring a Chief of Staff to partner with the Managing Partner and senior leadership team. You will build the operating rhythm, data visibility, and execution discipline that…
Added 8 days ago
SL
VP, Business Group Chief Information Security Officer, Canada
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
The Vice-President, Business Group Information Security Officer, Canada (BG CISO) serves as a senior security leader and partner to the Business Group leadership team and Business Group…
Added 9 days ago
Customer Experience Lead - Bovaird & Highway 10 Branch (18.75 hours/week)
Scotiabank
Brampton, ON
Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Added 9 days ago
SS
Financial Reporting, Senior Associate
State Street
Toronto, ON
- Full-time
…fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD’ tools…
Added 9 days ago
Customer Experience Lead - North West Arm, NS (37.5 Hours / Week) 13 Month Contract
Scotiabank
Halifax, NS
Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Added 9 days ago
RJ
VP, Controller
Raymond James
Vancouver, BC
- Full-time
The Vice President, Controller is a senior finance leader responsible for the integrity of the organization’s financial records, consolidated financial statements, regulatory reporting,…
Added 9 days ago
S
Senior Manager, Commercial Partnerships, Automotive Finance - 15 Month Contract
Scotiabank
Toronto, ON
- Contract
The Senior Relationship Manager (SRM) manages the portfolio of Commercial Captive Manufacturer accounts and as such is responsible for contributing to the profitable growth and quality of…
Added 9 days ago
Senior Manager, Commercial Partnerships, Automotive Finance - 15 Month Contract
Scotiabank
Toronto, ON
The Senior Relationship Manager (SRM) manages the portfolio of Commercial Captive Manufacturer accounts and as such is responsible for contributing to the profitable growth and quality of…
Added 9 days ago
Branch Manager
Odlum Brown
Vancouver, BC
The Branch Manager, Head Office supports advisory team members and works closely with the Vice President, Wealth Management; Head of Wealth Management Enablement; and Chief Compliance…
Added 9 days ago
Customer Experience Lead - Mount Forest
Scotiabank
Mount Forest, ON
Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Added 9 days ago
SS
Alternative Investments Financial Reporting Senior Manager, Officer
State Street
Toronto, ON
- Full-time
…fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools…
Added 11 days ago
S
Customer Experience Lead - Aspen Woods Branch, AB (37.5 hours/week) Contract- May, 2027
Scotiabank
Calgary, AB
- Contract
Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates

Scotiabank

Customer Experience Lead - Acton

Acton, ON, L7J 1H2, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 275949

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Is this role right for you? In this role you will:

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Build strong customer relationships and deliver excellent customer service
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Excellent leadership skills, able to coach and develop your team
Strong customer service skills
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Excellent communication skills
Availability to work a flexible schedule
Previous banking experience is a strong asset
Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package.

Location(s): Canada : Ontario : Acton

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Customer Experience Lead oversees retail service teams and acts as the Officer in Charge to manage branch operations and customer escalations. They are responsible for coaching staff, building customer relationships, and driving the implementation of new policies and digital banking initiatives.

Requirements

The ideal candidate possesses strong leadership and coaching experience, along with excellent communication and customer service skills. Previous experience in a banking environment and the ability to work a flexible schedule are considered strong assets for this role.

Skills

Leadership
Coaching
Customer service
Team management
Communication skills
Change management
Banking
Digital banking
Self-service banking
Scheduling
Conflict resolution
Policy implementation

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Leadership
Team Management
Coaching
Officer In Charge
Change Management
Digital Banking
Self-service Banking
Financial Services
Branch Operations
Customer Escalations
Policy Implementation
Communication
Scheduling

Report this job