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Added 1 hour ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer…
Added 2 hours ago
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Senior Engineer, Building Electrical
BPA
Toronto, ON
- Full-time
Lead with technical excellence by directing the design and review of electrical systems across diverse building projects.
Added 2 hours ago
NP
Exercise Instructor
NANTUCKET POLICE DEPARTMENT
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…enthusiastic and dependable Exercise Instructor to plan and lead engaging group fitness classes for older adults. This position offers an opportunity to support the health, mobility,…
Added 2 hours ago
ST
Director of Finance and Administration - $100K-$150K/yr in Curve Lake, ON!
Scout Talent
MB · Manitoba, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Lead financial and corporate stewardship for Curve Lake First Nation
Added 2 hours ago
TG
Field Operations Manager (Downhole Completions)
TerraFerno Geothermal Solutions
Calgary, AB
- Full-time
Innovation – We challenge the status quo, crafting bold and creative solutions to advance geothermal technology.
Added 2 hours ago
TG
Technical Sales (Downhole Completions)
TerraFerno Geothermal Solutions
Calgary, AB
- Full-time
Innovation – We challenge the status quo, crafting bold and creative solutions to advance geothermal technology.
Added 2 hours ago
E
Global R&D Manager
Epiroc
MB · Saint-Laurent, MB
- Full-time
As Global Research & Development (R&D) Manager, you will lead global research and development activities related to coring consumables, working closely with our teams at our manufacturing…
Added 2 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build…
Added 2 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build…
Added 2 hours ago
J
Founder, Data Centre Buildout
Jobgether
Canada
- Full-time
…You will turn industry-specific challenges into innovative, technology-driven business solutions with the support of an experienced venture-building team. From validating market…
Added 2 hours ago
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Solutions Designer
Cisco
Toronto, ON
- Full-time
…business acumen to help customers address complex operational and technology challenges. Working closely with Account Executives, specialists, partners, and customers, you will shape secure…
Added 2 hours ago
CO
Coordinator, Special Projects
City of Brampton
Brampton, ON
- Full-time
Lead operational meetings with stakeholders to share updates on encampment activity and other community safety efforts.
Added 2 hours ago
MC
Project Manager - Infrastructure
MatchBox Consulting Group
Burnaby, BC
- Contract
Lead multidisciplinary project teams and coordinate internal and external resources to deliver project objectives safely, on time, and within budget.
Added 2 hours ago
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Solutions Designer
Cisco
Mississauga, ON
- Full-time
…business acumen to help customers address complex operational and technology challenges. Working closely with Account Executives, specialists, partners, and customers, you will shape secure…
Added 2 hours ago
Deputy City Clerk
The City of Red Deer
Red Deer, AB
Lead Special Governance Projects and Support Elections Activities - Support municipal elections, by-elections, census activities, and committee administration. Perform Deputy Returning…
Added 2 hours ago
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Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…industry stories, practical ways to realize value from Workday's technology, and through peer networks for…
Added 2 hours ago
A
Engagement Lead, Canada
Arete
Canada
- Full-time
Ability to independently train, mentor, coach and lead team members globally and take ownership over their wins and losses
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 3 hours ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 3 hours ago
A
Business Development Specialist
Alto
Saskatoon, SK
- Full-time
Proven experience in Lead Generation and Market Research to identify target segments, develop outreach strategies, and qualify opportunities.
Added 3 hours ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Added 4 hours ago
SAP Ariba / AP Solution Architect
Capgemini
Vancouver, BC
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 4 hours ago
J
Partner Development Manager, Ecosystem Partnerships
Jobgether
Canada
- Full-time
…initiatives that deliver measurable business results. You will also lead commercial negotiations, monitor partner performance, and help improve partnership programs and operating practices.…
Added 4 hours ago
WT
Senior Project Manager - Project Delivery
Waterfront Toronto
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
…Province of Ontario and the City of Toronto in 2001 to oversee and lead the renewal of the city’s waterfront. Our mandate is to deliver a revitalized waterfront that brings together the…
Added 4 hours ago
PE
Production Supervisor
Porter Engineered Systems - A Division of Pangeo Group
Vaughan, ON
- $70,000 to $90,000 CAD / year
- Full-time
As Production Supervisor, you lead a shift team across die casting, foundry, CNC machining and assembly, and you are accountable for safety, quality, productivity and on-time delivery on…

Scotiabank

Customer Experience Lead - Corner Brook Plaza, Newfoundland

Corner Brook, NL, A2H 3C5, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Requisition ID: 277679

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.

Is this role right for you? In this role you will:

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Build strong customer relationships and deliver excellent customer service
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Excellent leadership skills, able to coach and develop your team
Strong customer service skills
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Excellent communication skills
Availability to work a flexible schedule
Previous banking experience is a strong asset
Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package.

Location(s): Canada : Newfoundland and Labrador : Corner Brook

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Lead oversees retail service teams and acts as the Officer in Charge for the branch. They are responsible for driving customer service excellence, managing team performance, and implementing new policies.

Requirements

The ideal candidate possesses strong leadership and coaching experience within a banking or retail environment. Excellent communication skills and the ability to work a flexible schedule are required for this role.

Skills

Leadership
Coaching
Customer service
Team management
Communication
Scheduling
Banking
Technical skills
Digital banking
Change management
Conflict resolution
Relationship building

Benefits

Professional development
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Leadership
Team Management
Coaching
Change Management
Digital Banking
Self-service Banking
Financial Goals
Branch Operations
Customer Escalations
Policy Implementation
Professional Development
Scotiabank

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