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Added 2 mins ago
LB
Sales Intern - Toronto, Canada
Linkor Business Intelligence
Toronto, ON
- Internship
…meeting planning. You will assist in preparing presentations and commercial proposals, ensure follow‑up with prospects, and contribute to content marketing activities. You will also conduct…
Added 2 mins ago
R
Credit Risk Analyst
Relay
Toronto, ON
- Full-time
You've done manual commercial credit underwriting at a corporate or commercial card issuer, from large issuers to card-focused fintechs. US experience is not required.
Added 2 mins ago
DD
Sales Specialist
Donnelly Developments Inc
AB · Edmonton, AB
- Full-time
…for our Rubber Paving division. You’ll sell residential and commercial rubber installations, along with select epoxy flooring projects. If you’ve sold installation work in construction or…
Added 2 mins ago
BF
Project Coordinator / Junior Estimator
Blake Farrow Project Management
Collingwood, ON
- Full-time
…firm specializing in high-end custom residential and select commercial construction projects throughout the Southern Georgian Bay…
Added 2 mins ago
MF
Vice President, Global Supply Chain
McCain Foods
Toronto, ON
- Full-time
Partner across Manufacturing, Agriculture, Procurement, Commercial, Finance, and Regional Supply Chain teams to optimize end-to-end performance.
Added 2 mins ago
RG
Architectural Specifications Manager - Central Canada
ROCKWOOL Group
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
…building successful relationships and growing new business in the commercial construction segment. This position has no direct reports and will require up to 50% travel with limited…
Added 2 mins ago
QH
Drywall Finisher
Quality Homes
Edmonton, AB · Kenilworth, ON
- Full-time
Experience in Commercial Construction or similar settings, with the ability to meet quality and safety standards.
Added 2 mins ago
C
Electrochemical Stack Design Engineer
CURA
Calgary, AB
- Full-time
…operations. CURA is working toward bringing a 30,000-tonne-per-year commercial demonstration facility online in…
Added 3 mins ago
SF
Technical Sales & Vehicle Solutions Specialist
Sterling Fleet Outfitters
Surrey, BC
- $68,000 to $80,000 CAD / year
- Full-time
At Sterling Fleet Outfitters, we help businesses across North America improve productivity through custom commercial vehicle solutions. Since 2002, we have grown into one of Western…
Added 3 mins ago
Business Group Leader - Geotechnical Engineering/Technical Director
GHD Group Pty Ltd
Mississauga, ON
…direction and oversight of scope, budgets, schedules, quality, commercial performance and…
Added 3 mins ago
JO
Regional Sales Manager- Refuse Equipment
Jetstream of Houston
Innisfil, ON
- Full-time
…of company vehicles are essential duties of this position. A commercial driver's licence (e.g., Class D, AZ, or equivalent) and experience operating commercial vehicles are considered…
Added 3 mins ago
Sales Director, Channel & Category
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…growth, distribution expansion, category opportunities, and commercial execution for Nature’s Bounty and SISU across the Canadian market. This role serves as the commercial lead for…
Added 3 mins ago
KT
Commercial Tire Technician
Kal Tire
Dartmouth, NS · NS, Dartmouth
- Temporary
Commercial Tire Technician | Seasonal | Temporary Full-time | $18.91/Hour
Added 3 mins ago
D
Gas Generation Power - Principal Engineer
DNV
Toronto, ON
- Full-time
Familiarity with the energy project lifecycle, including major contracts (EPC, O&M) and their impact on technical and commercial risk.
Added 3 mins ago
Cost Control Manager
Aecon
Toronto, ON
Identifies commercial risks and develops mitigation measures to ensure project control deliverables.
Added 18 mins ago
C
Associate Graduate Leadership Development Program - Summer 2027
CIBC
Toronto, ON
- Full-time
…Banking, People, Culture and Brand, Enterprise Innovation, Commercial Banking, Risk Management and many others. Based on your interest and business needs, GLDP Summer Associates will take…
Added 18 mins ago
3S
Corporate Law Clerk
3 Step Recruitment Inc.
Toronto, ON
- Full-time
…their own files, and being involved in a range of corporate and commercial matters. You'll support a small team of commercial lawyers and have the opportunity to take on meaningful…
Added 18 mins ago
FN
Associate Director, Commercial Financing
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring an Associate Director, Commercial Financing!
Added 18 mins ago
FN
Senior Analyst, Commercial Financing
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring a Senior Analyst, Commercial Financing!
Added 18 mins ago
R
Sales Agent on commission only insulation and cold chain products
Ripplepak-Packaging
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…cost-effective, high-efficiency performance for residential, commercial, and industrial building applications, improving energy efficiency…
Added 18 mins ago
S
AP Analyst
Signode
Halton Hills, ON
- Full-time
…equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our…
Added 18 mins ago
IC
Cabinet Maker
Iconic Cabinets Inc.
Edmonton, AB
- Full-time
Experience in residential or commercial millwork/cabinetry is preferred.
Added 18 mins ago
IC
Bilingual Business Systems Analyst
Infotek Consulting Inc.
Laval, QC
- Contract
In this role, you will act as a key link between business operations, customer service, commercial teams, and technical support. You will be responsible for analyzing business processes,…
Added 18 mins ago
I
Technical Sales Manager - AI Software & Services
Intersog
Canada
- Full-time
Strong negotiation, commercial, and pipeline management skills.
Added 18 mins ago
AG
Facilities & Maintenance Technician III
AtomVie Global Radiopharma Inc.
Hamilton, ON
- $70,000 to $87,000 CAD / year
- Full-time
AtomVie Global Radiopharma Inc. is a global leading GMP manufacturer and distributer of clinical and commercial radiopharmaceuticals. We work with our partners to transform patients’ lives…

Scotiabank

Customer Experience Lead - South Albert, Regina, Saskatchewan

Regina, SK, S4S 3R8, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 278237

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Is this role right for you? In this role you will:

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Build strong customer relationships and deliver excellent customer service
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Excellent leadership skills, able to coach and develop your team
Strong customer service skills
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Excellent communication skills
Availability to work a flexible schedule
Previous banking experience is a strong asset
Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package.

Location(s): Canada : Saskatchewan : Regina

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Lead and develop Customer Experience Associates and Senior Customer Experience Associates, building strong customer relationships and delivering excellent service. Serve as Officer in Charge when required, handle emergencies and customer escalations, identify ways to improve the customer experience, and support implementation of new policies and procedures.

Requirements

Candidates should have strong leadership, coaching, customer service, and communication skills, along with the ability to manage, lead, and schedule a team. Previous team-management experience is an asset; banking experience, technical proficiency in digital and self-service banking, and availability for a flexible schedule are also valued.

Skills

Leadership
Coaching And Team Development
Customer Service
Team Management
Scheduling
Communication
Banking
Digital Banking
Self-Service Banking
Change Management
Conflict Resolution
Emergency Management
Policy Implementation

Benefits

Professional Development Opportunities
Internal Training
Competitive Compensation And Benefits Package

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Operations
Customer Experience
Customer Experience Associates
Senior Customer Experience Associates
Team Leadership
Coaching
Employee Development
Customer Service
Customer Relationships
Officer In Charge
Customer Escalations
Emergency Management
Change Management
Policy Implementation
Digital Banking
Self-Service Banking
Flexible Schedule

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