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Added 2 mins ago
PH
Health Emergency Management (HEM) Specialist, Projects and Initiatives
Provincial Health Services Authority
Prince George, BC
- Full-time
…portfolios. The Specialist works closely with health authority senior leadership, advising on emergency management matters and facilitates emergency operations centre activities during…
Added 2 mins ago
PH
Research Projects Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
…the Research Projects Coordinator works in collaboration with senior scientists and Principal Investigators (PI’s) to manage various projects and grants with a PHSA Research Centre or…
Added 2 mins ago
PH
Project Coordinator, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
- Full-time
…briefing notes. Coordinates and attends regular confidential senior management, committee and project meetings including governance, readiness, and project planning and implementation…
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Senior Java Low Latency Developer
PeoplePilot
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Senior Java Low Latency Developer to join our team in Mississauga, Ontario, working on high-performance enterprise applications . The ideal candidate will have…
Added 2 mins ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Kelowna, BC
- Full-time
Salesforce certifications (e.g., Platform Developer I/II, Platform App Builder, Architect certifications) are considered an asset.
Added 2 mins ago
TC
Director, Marketing and Business Development
TROIS Collective
Richmond Hill, ON
- $140,000 to $180,000 CAD / year
- Full-time
Exceptional interpersonal skills with the confidence to build relationships with senior executives, business owners and professionals.
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Senior Interaction Designer [AQ-25100]
Aquent
Toronto, ON
- Contract
Confidently present interaction design concepts and strategies to senior leadership, articulating vision and rationale.
Added 2 mins ago
AU
Security Guard - Tactical Full Time
Allied Universal
Winnipeg, MB
- $17 CAD / hour
- Full-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 2 mins ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Vancouver, BC
- Full-time
Job Title: Senior Manager, Donor Communications
Added 2 mins ago
CO
Leader, Interface, Permits, License, Approvals, and Agreements
City of Calgary
Calgary, AB
- $151,858 to $189,822 CAD / year
- Full-time
The PLAA & Interface Leader is a senior engineering leadership role responsible for providing technical oversight and integration of Permits, Licenses, Approvals, and Agreements (PLAAs),…
Added 2 mins ago
MI
Data Valuation Analyst
Maarut Inc
Montreal, QC
- Contract
The client is looking for a senior data analyst within the delivery team of the GPAP modernization project in Wealth Management. The role spans three fronts: understanding and enhancing…
Added 2 mins ago
AU
Security Guard - Full Time Overnight
Allied Universal
Winnipeg, MB
- $16 CAD / hour
- Full-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 2 mins ago
Director, Wealth Strategy & Research - 12-month contract - Tangerine
Scotiabank
ON · Toronto, ON
Provide strategic insights and recommendations to senior executives, influencing enterprise priorities and business decisions.
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DTC Funnel Specialist
KittySpout
Remote, Canada
- $48,000 to $72,000 USD / year
- Full-time
- Remote
…new vertical and customer base. We're a 100% remote, lean, senior team that moves fast, and every person here has a massive impact on the…
Added 32 mins ago
GO
Health Care Consultant (Financial Program Designer)
Government of Newfoundland and Labrador
St. John's, NL
- $86,572 to $112,544 CAD / year
- Full-time
This is a senior level management position under the Seniors Health Care Division accountable for providing strategic financial leadership and policy support for home and continuing care…
Added 32 mins ago
CH
Senior Program Officer - Surgery
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…improvements in patient care? Covenant Health is seeking a Senior Program Officer to help shape the future of our Surgery Program across urban, rural and remote acute care sites. Working at…
Added 32 mins ago
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Core Java, Apache Spark, Python
PeoplePilot
Montreal, QC
- $120,000 to $130,000 CAD / year
- Full-time
Senior years of hands-on experience in software development and analytical system integration.
Added 32 mins ago
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Director, Product Marketing, North America - HCM & Payroll
Sage
Toronto, ON
- Full-time
…we differentiate, and how we compete, and work closely with senior leaders across Product, Sales, and Marketing to turn those decisions into commercial results. You'll also lead and grow a…
Added 47 mins ago
RT
Principal Adviser Remuneration Strategy
Rio Tinto
Montreal, QC
- Full-time
As a senior subject matter expert within our Reward area of expertise, you will provide thought leadership on base pay and lead significant strategic design workstreams from problem…
Added 47 mins ago
RT
Principal Advisor Remuneration
Rio Tinto
Montreal, QC
- Full-time
This is an opportunity to be a senior technical expert in base pay, solve complex remuneration challenges and influence outcomes through the quality of your judgement, analysis and…
Added 47 mins ago
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Senior Electrical Engineer
Shell
Sarnia, ON
- Full-time
Shell is seeking a Senior Electrical Engineer to join its team in Sarnia.
Added 1 hour ago
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Chief, purchasing
JobsMedia.io
Montreal, QC
- Full-time
Added 1 hour ago
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Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 1 hour ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Collaborate with senior engineers and external suppliers to troubleshoot and solve engineering challenges using manufacturing and design process methodologies

Scotiabank

Customer Experience Lead - South Albert, Regina, Saskatchewan

Regina, SK, S4S 3R8, Canada

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Job details

Apply by: Nov 10, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 278237

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Is this role right for you? In this role you will:

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Build strong customer relationships and deliver excellent customer service
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Excellent leadership skills, able to coach and develop your team
Strong customer service skills
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Excellent communication skills
Availability to work a flexible schedule
Previous banking experience is a strong asset
Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package.

Location(s): Canada : Saskatchewan : Regina

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Lead and develop Customer Experience Associates and Senior Customer Experience Associates, building strong customer relationships and delivering excellent service. Serve as Officer in Charge when required, handle emergencies and customer escalations, identify ways to improve the customer experience, and support implementation of new policies and procedures.

Requirements

Candidates should have strong leadership, coaching, customer service, and communication skills, along with the ability to manage, lead, and schedule a team. Previous team-management experience is an asset; banking experience, technical proficiency in digital and self-service banking, and availability for a flexible schedule are also valued.

Skills

Leadership
Coaching And Team Development
Customer Service
Team Management
Scheduling
Communication
Banking
Digital Banking
Self-Service Banking
Change Management
Conflict Resolution
Emergency Management
Policy Implementation

Benefits

Professional Development Opportunities
Internal Training
Competitive Compensation And Benefits Package

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Operations
Customer Experience
Customer Experience Associates
Senior Customer Experience Associates
Team Leadership
Coaching
Employee Development
Customer Service
Customer Relationships
Officer In Charge
Customer Escalations
Emergency Management
Change Management
Policy Implementation
Digital Banking
Self-Service Banking
Flexible Schedule

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