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Added 2 mins ago
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Marketing Specialist
Civic Touch Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Working closely with the President/Chief Revenue Officer and collaborating with Product and Development leaders, you will help translate business priorities into effective marketing…
Added 33 mins ago
WH
Senior Director, Human Resources (Unionized)
Waterstone Human Capital
Mississauga, ON
- Full-time
…transformation - modernizing its people practices, investing in technology and infrastructure, and standardizing HR operations to support its expanding national mandate. This is an…
Added 3 hours ago
CH
Senior Program Officer - Surgery
Covenant Health Canada
AB · Edmonton, AB
- Full-time
As Senior Program Officer, you will provide strategic leadership for the Surgery Program, guiding complex initiatives from concept through implementation and evaluation. You will partner…
Added 3 hours ago
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Chief Technology Officer
Aimhire
Toronto, ON
- Full-time
🚀 Hiring: Chief Technology Officer (CTO) | Toronto, Canada
Added 3 hours ago
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Security Officer
Shared Health-Soins Communs
Virden, MB
- Full-time
Eligible for and maintains licensure to practice as a Security Officer (Guard) in the province of Manitoba
Added 3 hours ago
SH
Clerk III - Medical Clinic Receptionist
Shared Health-Soins Communs
Rossburn, MB
- Full-time
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
Added 4 hours ago
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Compliance and Risk Officer (Canada and US)
Coins.ph
Canada
- Full-time
…group. You will hold three roles at both entities: Compliance Officer, Risk Officer, and Money Laundering Reporting Officer (MLRO). The job is to build the programs, then run…
Added 6 hours ago
SR
Chief Growth Officer
Swift Recruit
Vaughan, ON
- $250,000 to $275,000 CAD / year
- Full-time
Reporting directly to the Chief Executive Officer, the Chief Growth Officer will lead the company's go-to-market strategy and oversee all new business acquisition activities across North…
Added 9 hours ago
Security Officer
Winnipeg Regional Health Authority
Virden, MB
Eligible for and maintains licensure to practice as a Security Officer (Guard) in the province of Manitoba
Added 9 hours ago
Clerk III - Medical Clinic Receptionist
Winnipeg Regional Health Authority
Rossburn, MB
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
Added 10 hours ago
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Project Manager - Control System Upgrades
Evertz
Burlington, ON
- Full-time
Experience managing large-scale, complex technology development and deployment projects
Added 13 hours ago
MR
VP of Marketing Operations
MoveSmart Rentals
Toronto, ON
- Internship
…creative production, reporting, AI, automation, and marketing…
Added 14 hours ago
EL
Head of AI Product – Trust Intelligence
EnStream LP
Toronto, ON
- Full-time
Reports to: Chief Product & Technology Officer
Added 14 hours ago
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President - Alebex AI
Alebex
Vancouver, BC
- Full-time
Act as chief revenue officer: build pipeline, run executive-level sales, negotiate and close.
Added 15 hours ago
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Senior Wealth Operations Officer Prefered Candidate
TD
Toronto, ON
- Full-time
Assist in analysis, development, testing and implementation of operating technology and process improvements
Added 15 hours ago
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Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 15 hours ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 15 hours ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 15 hours ago
Customer Experience Lead - South Albert, Regina, Saskatchewan
Scotiabank
Regina, SK
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Added 15 hours ago
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Surveillance Security Guard- F/T
GardaWorld
Toronto, ON
- Full-time
Job Segment: Security Guard, Security Officer, Security
Added 15 hours ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
Experience managing large-scale, complex technology development and deployment projects
Added 16 hours ago
Scheduling Assistant
Mayfair Diagnostics
Calgary, AB
…outstanding clinical and support staff, investing in state-of-the-art technology, and improving access by leveraging our digital…
Added 16 hours ago
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Utility Plant Security Guard
GardaWorld
Coronach, SK
- Full-time
Job Segment: Architecture, Security Guard, Security Officer, Corporate Security, Testing, Engineering, Security, Technology
Added 16 hours ago
TG
AI Governance & Policy Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
…Policy intern will help answer this question by bridging policy, technology, and user accessibility. Reporting into the AI Operations & Responsible AI team, you will take direct ownership…
Added 16 hours ago
A
Site Quality Assurance Specialist
ANDRITZ
Pointe-Claire, QC
- Contract
…Quality Assurance specialists and Health-Safety-Environment officer. The size of the team and the duration of the site varies depending on the project scope. The role is a mix of working in…

Scotiabank

Customer Experience Lead - South Albert, Regina, Saskatchewan

Regina, SK, S4S 3R8, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 278237

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Is this role right for you? In this role you will:

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Build strong customer relationships and deliver excellent customer service
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Excellent leadership skills, able to coach and develop your team
Strong customer service skills
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Excellent communication skills
Availability to work a flexible schedule
Previous banking experience is a strong asset
Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package.

Location(s): Canada : Saskatchewan : Regina

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Lead and develop Customer Experience Associates and Senior Customer Experience Associates, building strong customer relationships and delivering excellent service. Serve as Officer in Charge when required, handle emergencies and customer escalations, identify ways to improve the customer experience, and support implementation of new policies and procedures.

Requirements

Candidates should have strong leadership, coaching, customer service, and communication skills, along with the ability to manage, lead, and schedule a team. Previous team-management experience is an asset; banking experience, technical proficiency in digital and self-service banking, and availability for a flexible schedule are also valued.

Skills

Leadership
Coaching And Team Development
Customer Service
Team Management
Scheduling
Communication
Banking
Digital Banking
Self-Service Banking
Change Management
Conflict Resolution
Emergency Management
Policy Implementation

Benefits

Professional Development Opportunities
Internal Training
Competitive Compensation And Benefits Package

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Operations
Customer Experience
Customer Experience Associates
Senior Customer Experience Associates
Team Leadership
Coaching
Employee Development
Customer Service
Customer Relationships
Officer In Charge
Customer Escalations
Emergency Management
Change Management
Policy Implementation
Digital Banking
Self-Service Banking
Flexible Schedule

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