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Added 1 min ago
BT
Senior Accountant
Baker Tilly Canada
Thompson, MB
- Full-time
Lead consulting engagements or special assignments and identify client service opportunities
Added 1 min ago
EC
Supervisor
Electrical Contacts Limited
Hanover, ON
- Full-time
Lead and engage the shift in continuous improvement initiatives
Added 32 mins ago
UA
Plant Manager
Umbilical Advanced
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…programme, the business is seeking an experienced Plant Manager to lead the overall manufacturing operation, drive operational performance and develop a high-performing management…
Added 32 mins ago
M
Ad Success Team Lead
MediaMint
Toronto, ON
- Full-time
The Ad Success Representative – Team Lead is responsible for driving operational excellence, client trust, team performance, and strategic impact across the ASR function. This role serves…
Added 32 mins ago
Advisory Support Director
Lloyds Register
Halifax, NS
…business support team and seeking to recruit a Support Director to lead the team and drive its development to become a high-performance…
Added 1 hour ago
D
Lockout/Tagout Team Lead
Davie
Quebec, QC
- Full-time
As a Lockout/Tagout (LOTO) Team Lead you are responsible for implementing, controlling, and enforcing LOTO processes on all shipboard systems to ensure worker safety across all projects…
Added 1 hour ago
AN
Expression of Interest: Treaty Education Lead (Acting Assignment)
ANGLOPHONE NORTH SCHOOL DISTRICT
Miramichi, NB
- Full-time
Treaty Education Lead (1-Year Term | 2026-2027 School Year)
Added 1 hour ago
T
Manager, Engineering – Accounts
TD
Toronto, ON
- Full-time
Investment Management, Retail Wealth is seeking an experienced and highly motivated Engineering Manager, to lead Account Pods enabling the next generation Investment platform and enhancing…
Added 1 hour ago
Production Supervisor
Amrize
Exshaw, AB
Lead safe, reliable, and efficient production operations across assigned plant areas.
Added 1 hour ago
Ready-Mix Supervisor
Amrize
Saskatoon, SK
Develop and instill a site level safety culture with an objective of “zero” harm; lead bi-weekly toolboxes and monthly Safety Meetings; act as Management representative of JHSC and ensure…
Added 2 hours ago
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Marketing Operations Manager
LanceDB
Canada
- Full-time
…everything Marketing touches on the way to a qualified opportunity: lead capture, inbound lead routing, scoring, attribution, campaign and event operations, and the reporting that proves…
Added 2 hours ago
Planner 2 (Inclusion)
City of Richmond
Richmond, BC · City Hall, British Columbia
Ability to lead and coordinate complex projects and initiatives involving multiple stakeholders, competing priorities and diverse perspectives, with minimal supervision.
Added 2 hours ago
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Senior Manager, Integrated Marketing (Masterbrand)
sephora.com
Toronto, ON
- Full-time
…strategies and campaigns. The work you do will impact beauty, as you lead category, gifting, and promotional campaigns that bring Sephora’s differentiators to life. You’ll manage a team of…
Added 2 hours ago
PR
Sales Director
Pacific Rim Engineered Products (1987) Ltd.
Surrey, BC
- Full-time
Lead growth. Build relationships. Shape the future.
Added 2 hours ago
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(CAN) Stocking 1 Team Lead
Walmart
Red Deer, AB
- Full-time
5. Review completed schedules with People Lead.
Added 2 hours ago
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(CAN) Leader de nuit
Walmart
Saint-Eustache, QC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 2 hours ago
BQ
QNX Embedded Development Manager (Open Source)
BlackBerry QNX
Ottawa, ON
- Full-time
Excellent communication and leadership skills. You will have the proven ability to lead, mentor, and manage a team of software engineers, fostering growth and accountability.
Added 2 hours ago
B
QNX Embedded Development Manager (Open Source)
BlackBerry
Ottawa, ON
- Full-time
Excellent communication and leadership skills. You will have the proven ability to lead, mentor, and manage a team of software engineers, fostering growth and accountability.
Added 2 hours ago
A
Marketing Manager, Visual Content and Design
AccorHotel
Jasper, AB
- Full-time
Lead the development of all visual content, ensuring creative consistency and brand alignment across platforms
Added 3 hours ago
J
Salesforce Health Cloud Business Systems Analyst (BSA)
Jobgether
Canada
- Contract
…healthcare stakeholders and technical delivery teams. You will lead requirements gathering, analyze patient management and care coordination workflows, and develop functional specifications…
Added 3 hours ago
NA
Curriculum Development Lead, Corporate and Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Corporate & Continuing Education (CCE) is seeking an innovative, enthusiastic Curriculum Development Lead to join their team. Reporting to the Curriculum Development Supervisor in Product…
Added 3 hours ago
A
Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Vancouver, BC
- Full-time
Lead multi-site, multi-country customer operations (including inhouse and BPO partners where applicable)
Added 3 hours ago
EK
Sous Chef
Earls Kitchen + Bar
Vancouver, BC
- $35,000 to $60,000 CAD / year
- Full-time
We are looking for a passionate and experienced Sous Chef to inspire, lead and mentor our kitchen team. Our ideal candidate has a commitment to excellence and a desire to learn and grow.
Added 3 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 3 hours ago
H
Specialist Continuing Care, Housing
HealthCareersInSask.ca
Regina, SK
- Full-time

Scotiabank

Customer Experience Lead - Stratford Main (37.5 hours/week)

Stratford, ON, N5A 6S9, Canada

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Job details

Posting language: English
Posted: Oct 9, 2026

Original job description

Requisition ID: 275421

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Is this role right for you? In this role you will:

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Build strong customer relationships and deliver excellent customer service
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Excellent leadership skills, able to coach and develop your team
Strong customer service skills
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Excellent communication skills
Availability to work a flexible schedule
Previous banking experience is a strong asset
Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package.

Location(s): Canada : Ontario : Stratford

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Lead oversees retail service teams to ensure high-quality customer service and the achievement of financial goals. They act as the Officer in Charge for the branch, managing escalations and leading change management initiatives.

Requirements

Candidates should have previous experience managing and coaching teams, along with strong communication and leadership skills. Previous banking experience and proficiency in digital banking tools are considered strong assets for this role.

Skills

Leadership
Coaching
Customer service
Team management
Communication
Scheduling
Banking
Digital banking
Change management
Problem solving
Conflict resolution
Technical skills

Benefits

Competitive compensation
Professional development
Internal training

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Team Leadership
Coaching
Change Management
Branch Operations
Financial Services
Digital Banking
Self-service Banking
Customer Escalations
Officer in Charge
Performance Management
Scheduling
Communication Skills
Professional Development

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